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PODCAST

Fraud Forward

Fraud Forward is a banking-focused podcast bringing together fraud fighters, risk leaders, and financial crime experts to explore how fraud is evolving, and how financial institutions must adapt. Each episode features practical, candid conversations with teams in the trenches, covering strategy, governance, prevention, and recovery. Rather than chasing headlines, Fraud Forward focuses on what’s working, what’s changing, and what fraud leaders need to prepare for as financial crime accelerates. This

business careers

All Episodes

57:44

The Gaps We Create: Controls, Strategy, and Process...

Fraud Forward ·

2026/04/15

What’s up, fraud fighters, and welcome back to Fraud Forward!In this episode, I’m sitting down with Angela Diaz to talk about something that sounds simple on the surface, but honestly, it creates more fraud gaps than a lot of teams realize. We throw around terms like controls, strategy, and process all the time in fraud operations. We say them like they mean the same thing. They do not. And when we start treating them like they are interchangeable, that is exactly where things begin to break

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23:37

Fraud Forward: Where we’ve been, what I’m building,...

Fraud Forward ·

2026/04/08

What’s up fraud fighters, and welcome to Fraud Forward! This episode is just me and you, and honestly, that felt right. Fraud Forward has always been about real conversations, but every once in a while, I think it matters to pause, zoom out, and talk peer to peer about where we’ve been, what I’ve been building, and where this work is going next. No guests. No panel. No polished back-and-forth. Just a real check-in on fraud prevention in banking and the decisions that are shaping what comes next.This

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32:25

Agentic banking and the future of AI-driven financial...

Fraud Forward ·

2026/04/01

What’s up fraud fighters, and welcome to Fraud Forward!This episode picks right back up in one of the most important places this conversation could go: what happens after we move past the shiny AI headlines and start talking about control, governance, disputes, and real accountability inside financial services.Because that is the real conversation around agentic banking.Not just whether AI in banking is possible.Not just whether customers will use it.But whether banks are ready to govern it

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40:35

AI transaction monitoring for agentic banking risk

Fraud Forward ·

2026/03/25

What is up fraud fighters, and welcome to Fraud Forward!Today we’re talking about AI transaction monitoring and why it matters so much as agentic banking starts moving from concept to reality.Because once AI agents in banking move beyond simple chat and into actions, payments, and customer instructions, the risk conversation changes fast.This is no longer just about whether AI in banking feels helpful.It is about whether institutions can actually monitor intent.Trace authorization.Support banking

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41:30

Payments fraud prevention across the lifecycle:...

Fraud Forward ·

2026/03/18

What is up fraud fighters, and welcome to Fraud Forward!This is one of those conversations every fraud, risk, payments, and operations leader should hear.We spend a lot of time talking about fraud losses, scam trends, and faster payments. What we do not always unpack is where the real breakdown happens in the payment journey. Does it start at onboarding? Does it show up in authentication? Is speed the issue? Is recovery the problem? Or are institutions still misreading what payment controls are

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43:23

Advanced fraud solutions leadership Part 2: AI...

Fraud Forward ·

2026/03/11

What is up fraud fighters, and welcome to Fraud Forward!AI is accelerating fraud, 100 percent. But the bigger risk, the thing that should keep every fraud leader up at night, is what happens when fraud teams stop thinking strategically because the queue never ends.In Part 2 of Fraud Forward, I’m back with Ted Josephson, VP of Bank Fraud & Credit Strategy at Synchrony Financial, and we are getting into fraud leadership at the enterprise level, where strategy, AI, automation, and culture

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43:03

Advanced Fraud Solutions Leadership with Ted...

Fraud Forward ·

2026/03/04

What is up fraud fighters and welcome to Fraud Forward.In this episode we sit down with Ted Josephson, VP of Bank Fraud and Credit Strategy at Synchrony Financial, to talk about what advanced fraud solutions leadership really looks like when fraud prevention moves beyond reacting to threats and becomes part of enterprise strategy.Ted’s path into the fraud space did not start in a fraud department. It started in banking operations working branches, call centers, and digital systems. That kind of

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38:50

Your Fraud Team Is Leaking the Playbook — and...

Fraud Forward ·

2026/02/25

Fraudsters aren’t only targeting customers anymore. They’re targeting fraud teams.In this episode of Fraud Forward, Hailey Windham sits down with Jared Gruenberg to explain how fake LinkedIn companies are using Easy Apply and “pre-interview” screening emails to harvest operational intelligence; the exact tools, signals, and investigation workflows that fraud, AML, and compliance teams use to stop bad actors.Jared shares the real-world pattern he found across multiple impersonated companies,

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39:34

It’s Always Day One: Rethinking Financial Crime in a...

Fraud Forward ·

2026/02/18

Public-private partnerships are often touted as the ultimate solution to financial crime, yet they frequently stall at the level of white papers and boardroom discussions. In this episode of Fraud Forward, host Hailey Windham sits down with Ari Redbord, Global Head of Policy and Government Affairs at TRM Labs, for a candid look at why moving from "cooperation" to "operational disruption" is the only way to protect the modern financial system.Ari and Hailey challenge the traditional siloed approach

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43:06

KYC Isn’t Broken — We Just Keep Asking It to Do the...

Fraud Forward ·

2026/02/11

Know your customer (KYC) was never designed to be fraud control, yet fraud programs across the industry treat it like one. In this episode of Fraud Forward, host Hailey Windham sits down with Steve Lenderman, Head of Fraud Prevention at iSolve, for a necessary conversation about what KYC actually does, what it can't do, and why that distinction matters more than ever.Steve and Hailey challenge the assumption that passing KYC means an identity is safe to trust. They explore why every fraud eventually

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52:27

Agentic Commerce: The Fraud Hotbed No One’s Ready For...

Fraud Forward ·

2026/02/04

Agentic commerce sounds futuristic, until it starts hitting your auth flows, your dispute queues, and your monitoring pipelines.In this episode of Fraud Forward, host Hailey Windham sits down with Chen Zamir, Head of Fraud Strategy at Sardine and Founder of Native Risk, to unpack what happens when AI agents don’t just recommend, they act. They browse, click, checkout, retry, and optimize at machine speed, sometimes with no human in the loop.Hailey and Chen break down the two flavors of agentic

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59:39

Fraud Isn’t a Silo…It’s a Systems Problem (with Frank...

Fraud Forward ·

2026/01/28

Fraud programs often measure what is easiest, not what’s most important. In this episode of Fraud Forward, host Hailey Windham welcomes back Frank McKenna for an honest, wide-ranging conversation about the realities fraud leaders are facing today.Frank and Hailey dig into where fraud hides in plain sight, why so many losses are misclassified as credit risk, and how institutions consistently overreact to trends while underinvesting in the fraud already hitting their balance sheets. They explore the

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01:17:14

Fraud at Machine Speed: What 2025 Taught Us About 2026

Fraud Forward ·

2026/01/21

Fraud isn’t slowing down, it’s evolving. The Banking on Fraudology podcast is now Fraud Forward, and we’re kicking off the new era with a no-nonsense look at what financial institutions are actually facing on the front lines.In this premiere episode, host Hailey Windham brings together fraud, risk, and BSA leaders from banks and credit unions to separate real signals from industry noise. No hype. No fear-mongering. Just firsthand insight from teams fighting fraud at machine speed.We unpack:What

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09:49

Leveling Up for Impact: My Big News and the Future of...

Fraud Forward ·

2025/12/17

In this episode of Banking on Fraudology, Hailey Windham reflects on her journey in the industry by sharing big news and zooming out to address the "seismic shift" this change represents for her career and the community.Hailey officially announces she has joined Sardine as their Community Lead for Banking. She directly addresses industry skepticism, clarifying that this move is a values-aligned, impact-driven decision and "not a sellout moment".The conversation dives into the industry's evolution ,

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31:00

Bonus Episode — Powered by Safeguard:Building...

Fraud Forward ·

2025/12/12

In this bonus episode of Banking on Fraudology, powered by Safeguard , Hailey Windham talks with Ben Graf, a self-taught AI expert in the neobank space. Ben embodies the spirit of curiosity and courage driving the next wave of fraud-fighting transformation.The conversation dives into what it really looks like to learn AI from the ground up, emphasizing that the future of fraud prevention isn't about replacing people, but empowering them through technology.Key Takeaways: AI, Innovation, and

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18:12

The Fraud Stories That Defined 2025 — And the Payment...

Fraud Forward ·

2025/12/10

In this episode of Banking on Fraudology, Hailey Windham reflects on a transformational year in fraud by unpacking recent, high-stakes cases and zooming out to address the "seismic shift" in the payment ecosystem.The conversation dives into the industry's evolution , highlighting how human intuition, technology, and a unified view of risk are shaping the future of fraud prevention.Key Takeaways: Cases, Controls, and the Future of PaymentsEmpathy and Human Intuition are Essential: The episode shares

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46:37

Building a Unified Front Against Human Crime: The...

Fraud Forward ·

2025/12/03

In this special episode of Banking on Fraudology, Hailey Windham welcomes back Ian Mitchell, founder of The Knoble, to delve into the organization's critical mission, its global impact, and the urgent need for community support.The conversation centers on the concept of "human crimes" , a focus area for The Knoble which includes human trafficking, child exploitation (especially online exploitation of children), scams, and elder financial exploitation. Ian emphasizes that banks are in a powerful

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20:32

A Giant Serving of Gratitude: Thanksgiving Special on...

Fraud Forward ·

2025/11/26

In this reflective and gratitude-filled episode of Banking on Fraudology, Hailey Windham takes a moment to step back and appreciate the people and themes shaping the fight against fraud, delivering a "giant serving of gratitude" for the community.The conversation dives into the industry's evolution, highlighting how innovation and collaboration are aligning to create a powerful, transformative moment in fraud prevention. Hailey also shares personal highlights from a recent major industry event and

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39:08

The Next Evolution of Fraud Defense: Unlocking...

Fraud Forward ·

2025/11/19

Banking on Fraudology is presented by Sardine.ai.In this episode of Banking on Fraudology, Hailey Windham sits down with Ravi Loganathan, Co-founder and President of Sonar AI and Head of Banking and Policy at Sardine. Ravi, who has over 20 years in banking and consortium work with institutions like Early Warning Services, Zelle, and Bank of America, has been leading the charge at Sardine to make intelligent sharing accessible and actionable for all institutions.The conversation dives deep into the

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22:55

Bonus Episode — Powered by Safeguard: Why Now Is the...

Fraud Forward ·

2025/11/14

In this powerful bonus episode of Banking on Fraudology, powered by Safeguard, Hailey Windham sits down with Andrea Vallentine, Senior Vice President of Fraud and Risk at Old Glory Bank.The conversation dives deep into Andrea's genuinely excited perspective that "this might actually be the best time to be fighting fraud". We explore the rising momentum of collaboration and shared learning that is unifying the industry against fraudsters.Key Takeaways: Collaboration, AI, and Empathy in Fraud

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98 results

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