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PODCAST

Retail Gets Real

National Retail Federation

Retail impacts everyone, everywhere, every day. Join the National Retail Federation for authentic, insightful conversations with the industry"s most interesting people. Hear retail executives, industry experts, entrepreneurs and influencers discuss trends, their career stories and the future of retail. Learn more at retailgetsreal.com.

business careers

All Episodes

20:24

396. How iHerb is leading the trillion-dollar...

Retail Gets Real ·

2025/11/12

The wellness movement has gone global — and few companies embody that expansion better than iHerb. CEO Emun Zabihi explores how they’re transforming the way consumers access supplements and natural products worldwide. From humble beginnings in a Pasadena apartment to serving millions of customers in 180 countries, iHerb’s journey is a story of innovation, accessibility, and trust in an increasingly crowded marketplace.(00:00:00) The rise of the trillion-dollar wellness economy(00:08:57) Trends

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23:23

395. Adapting to the rise of AI shoppers

Retail Gets Real ·

2025/10/29

Artificial intelligence is reshaping every corner of the retail landscape, and a new wave of agentic AI shoppers is changing how brands must think about data, experience and customer connection. Debra Langley, partner at CAPTIS Ventures, and Greg Merrill, president at Futura Fragua unpack the rapid rise of AI shopping agents and what this evolution means for the future of retail.(00:00:00) A new era of retail innovation(00:05:02) The rise of AI shopping agents(00:10:08) Explaining AI shoppers to

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18:44

394. How consumers are redefining Halloween

Retail Gets Real ·

2025/10/22

Halloween isn’t just a holiday — it’s a full-fledged season of fun, community and record-breaking retail activity. Today we’re joined by Katherine Cullen, vice president of industry and consumer insights at the National Retail Federation, to unpack how consumers are celebrating Halloween this year and why this festive tradition continues to grow in cultural and economic significance.(00:00:00) Turning homes into haunted experiences(00:05:59) From one night to an entire season(00:08:59) What

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19:59

393. How Bealls is shaping the next era of value...

Retail Gets Real ·

2025/10/15

Matt Beall, Chairman and CEO of Bealls Inc., reflects on 110 years of family legacy, cultural evolution, and the future of off-price retail. As a fourth-generation leader, Matt offers a rare look inside the company’s long-standing commitment to both financial discipline and human-centered leadership — and how those values are shaping its future.(00:00:00) Early memories and family pressure(00:05:27) Seeing the store through the customer’s eyes(00:08:05) The power of the off-price model(00:14:25)

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23:40

392. How Warby Parker is redefining retail and...

Retail Gets Real ·

2025/09/30

From its early beginnings as a digitally native disruptor to becoming a household name in eyewear, Warby Parker has consistently challenged conventions in retail. Sandy Gilsenan, Warby Parker’s chief retail and customer experience officer, explores how the company is reshaping the customer journey and redefining what it means to be an innovative retailer today.(00:00:00) Gilsenan’s career path to Warby Parker(00:05:08) The power of omnichannel retail(00:07:43) Who is the Warby Parker

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33:13

391. AI, skills-first hiring, and the next era of...

Retail Gets Real ·

2025/09/16

Organizational success in retail ultimately comes down to people — finding the right talent, nurturing their growth and preparing them for the future. In this episode of Retail Gets Real, Walmart’s first-ever Chief Talent Officer Lorraine “Lo” Stomski and NRF Foundation Executive Director Adam Lukoskie, discuss how retail leaders are reimagining talent acquisition, development and retention in a rapidly evolving industry.(00:00:00) Walmart’s first Chief Talent Officer(00:05:20) Why talent

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22:20

390. How retailers can stay resilient against...

Retail Gets Real ·

2025/09/04

Cybersecurity has moved far beyond being just a technical issue — it is now a core business priority that directly impacts customer trust, operational resilience and the bottom line. We sit down with two industry leaders on the front lines of digital risk: Pam Lindemoen, chief security officer and vice president of strategy at the Retail & Hospitality Information Sharing and Analysis Center, and Christian Beckner, vice president of retail technology and cybersecurity at the National Retail

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16:24

389. Purpose-driven retail: Stories of impact from...

Retail Gets Real ·

2025/08/20

Purpose-driven retail is more than a trend — it’s reshaping industries, inspiring innovation and delivering tangible benefits to people and the planet. In this special compilation episode, Retail Gets Real revisits some of our most inspiring conversations with leaders who are using their businesses as forces for good. From rescuing food and reducing waste to building sustainable supply chains, uplifting communities and listening to the next generation, these stories highlight how value-driven

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28:00

388. Replay: How Pinterest wins with personalized...

Retail Gets Real ·

2025/08/05

Consumers turn to Pinterest for inspiration on everything from design and fashion to meal prep and so much more. Rachel Hardy, director of consumer product marketing for Pinterest, joins us to share how the brand captures such a wide and engaged audience. We explore the consumer outlook and emerging trends for 2025, including mobile spending, AI optimization and personalized shopping. (00:00:00) Introductions(00:01:26) Pinterest’s young and engaged audience (00:03:04) Hardy’s career journey

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21:51

387. Behind the data: Insights from NRF’s top economists

Retail Gets Real ·

2025/07/22

As the retail industry continues to evolve, understanding the broader economic landscape has never been more important. On this episode of Retail Gets Real, two of NRF’s top economic minds — Chief Economist Jack Kleinhenz and Executive Director of Research Mark Mathews — join the podcast to break down what’s driving the U.S. economy, what to expect for the second half of 2025 and what it all means for retailers and consumers.(00:00:00) Reflecting on 15 years of economic insight(00:06:40) Forecasting

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17:13

386. Inside Starbucks’ commitment to thriving...

Retail Gets Real ·

2025/07/08

Starbucks may be best known for coffee, but its community impact goes far deeper. In this episode of Retail Gets Real, we’re joined by Kelly Goodejohn, vice president and chief social impact officer at Starbucks, to explore how the global brand is redefining what it means to serve communities — not just with beverages, but with bold action, local investment, and sustainability at scale.(00:00:00) Leading with purpose at Starbucks(00:04:09) How Starbucks turns food waste into community

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22:47

385. Lessons from a young retail leader

Retail Gets Real ·

2025/06/24

Meet one of the young leaders shaping the future of retail. Robert Davison Long was the 2022 NRF Foundation Next Generation Scholarship top recipient and he is now the team manager for Gucci in Tysons Corner, Va.. He joins us to talk about his personal journey in retail, how to “romance a product” and the lessons C-suite executives can learn from up-and-coming retail professionals. (00:00:00) Davison Long’s retail history (00:04:44) Romancing the product(00:06:02) Perspectives of a young leader

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25:22

384. The digital strategy behind Mack Weldon’s growth

Retail Gets Real ·

2025/06/10

The story of Mack Weldon begins with a moment many men know all too well — standing in the underwear aisle, overwhelmed by choice and underwhelmed by experience. In this episode of Retail Gets Real, Brian Berger, founder and CEO of Mack Weldon, shares how frustration as a consumer inspired him to reinvent men’s basics with a focus on smart design, technical innovation, and a radically improved shopping experience.(00:00:00) The origin of Mack Weldon(00:04:58) The story behind the brand

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20:55

383. Amplifying the voices of small business owners

Retail Gets Real ·

2025/05/27

Small businesses power retail—they make up 98% of retailers in the country. Right now, small companies are grappling with economic and political uncertainty and facing an existential threat from tariffs. We talk to NRF vice president of advocacy and engagement Meghan Cruz about the devastating impact of tariffs and what NRF is doing to advocate for small businesses. Plus, we hear directly from small business owners who share their stories. (00:00:00) Introductions(00:01:57) How NRF advocates for

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29:45

382. How San Diego District Attorney Summer Stephan...

Retail Gets Real ·

2025/05/13

Organized retail crime (ORC) is not a victimless crime — it can have a devastating impact on the real people behind retailers. Summer Stephan, San Diego County District Attorney, joins us to discuss the fight against organized retail crime. We explore laws and initiatives to combat the insidious issue, plus what local businesses can do to protect themselves and their employees. (00:00:54) Introductions(00:01:41) Stephan’s Law Background (00:03:41) The Human Price Of Organized Retail Crime (00:09:10)

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26:48

381. The innovators driving the future of retail

Retail Gets Real ·

2025/04/29

One thing is constant in retail: change. Innovation is the cornerstone of the industry. We’re joined by Seth Webb, executive vice president of Tusk Strategies, and Sucharita Kodali, vice president and principal analyst of Forrester Research, to discuss the transformative trends, cutting-edge technologies, and emerging solution providers that are shaping the future of retail. We explore generative and autonomous AI, robotics, resale, and more top-of-mind topics. (00:00:00) Introductions(00:01:42)

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24:49

380. How Vera Bradley transformed a legacy brand

Retail Gets Real ·

2025/04/15

Vera Bradley, the beloved purse, travel and accessory retailer, recently refreshed their brand look and strategy to increase brand awareness and expand their consumer profile. Vera Bradley’s CEO, Jackie Ardrey, joins us to discuss the brand’s transformation, the Vera Bradley customer and how the company stays ahead in the ever-evolving retail industry. She also shares what she loves most about working in retail and her impactful career advice. (00:00:00) Introductions(00:00:39) Highlights of the NRF

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24:12

379. Whole Foods’ holistic approach to merchandising...

Retail Gets Real ·

2025/04/01

Whole Foods places its whole focus on serving and nourishing its shoppers. Sonya Gafsi Oblisk, chief merchandising and marketing officer for Whole Foods Market, joins us to talk about how Whole Foods stays ahead of food trends, builds trust with its customers and leads the industry in high-quality sourcing. She also shares her career journey, what she loves most about working in merchandising and marketing, and her approach to problem-solving in the retail industry.(00:00:00) Introductions(00:01:31)

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25:52

378. How Coach captivates consumers with visual...

Retail Gets Real ·

2025/03/18

Coach is a visionary of visual storytelling and experiences. Giovanni Zaccariello, SVP of global visual experience for Coach, joins us to discuss the evolution of visual merchandising and how he tells Coach’s story to a global audience. He also shares the moment that changed his career trajectory and his advice for taking risks and following your gut.(00:00:00) Introductions(00:01:27) Zaccariello’s career journey (00:07:17) The evolution of visual merchandising (00:10:25) Telling the coach story

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27:42

377. How Pinterest wins with personalized content

Retail Gets Real ·

2025/03/04

Consumers turn to Pinterest for inspiration on everything from design and fashion to meal prep and so much more. Rachel Hardy, director of consumer product marketing for Pinterest, joins us to share how the brand captures such a wide and engaged audience. We explore the consumer outlook and emerging trends for 2025, including mobile spending, AI optimization and personalized shopping. (00:00:00) Introductions(00:01:26) Pinterest’s young and engaged audience (00:03:04) Hardy’s career journey

en

399 results

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