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PODCAST

Simply Hospitality

Ruth Baker and Lucy Branson

Welcome to Simply Hospitality. Featuring Lucy, a restaurant owner and HR professional passionate about helping the hospitality industry thrive, and Ruth an Environmental Health Officer and the owner of Simply Safer, where she specialises in food safety and health & safety. Together, Lucy and Ruth are here to dive into the hot topics that matter most in the hospitality sector, offering top tips and insights for restaurant owners, managers, head chefs and their teams, they"ve got it covered from

business entrepreneurship

All Episodes

00:19:29

#73: How to make a PROFIT

Simply Hospitality ·

2025/07/02

How to make a PROFITMake your menu work for you.Key points covered:What percentage should you be spending on food and labour to ensure your dishes are turning a profit.Menu design psychology – where to position you highest profit items to encourage your customers to order them over anything else.Upsell, upsell, upsell! Training your team to see the upsell opportunities with every order.If you found this episode helpful, don’t forget to follow us on Linked In and Instagram:Insta:

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00:21:40

#73: Anticipation Creates Luxuriation

Simply Hospitality ·

2025/06/11

In this episode we unpack the powerful idea that anticipating your guests’ needs is the ultimate luxury. Great hospitality isn’t reactive — it’s proactive. From noticing empty glasses to preparing for dietary needs before they're raised, anticipation transforms service into something exceptional.We share real-life examples and practical tips for training your team to anticipate guest needs, create seamless experiences, and boost both customer satisfaction and spend.Key Takeaways:• Why anticipation =

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00:31:34

#72: Fighting Food Waste with FareShare – Featuring...

Simply Hospitality ·

2025/05/28

In this episode of Simply Hospitality, hosts Lucy and Ruth sit down with Daniel Leite from FareShare, the UK’s leading charity fighting hunger and food waste. Together, they dive into the staggering reality of food waste in the UK and how FareShare is redistributing surplus food to frontline charities and community groups.Inspiring stories from the field that highlight the impact of FareShare’s workInsights into how FareShare collaborates with food businesses to rescue surplus foodPractical tips on

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00:26:53

How ClearBrew can revolutionise Cellar Management

Simply Hospitality ·

2025/05/14

In this engaging podcast episode, Lucy & Ruth interview Ashley from Clear Brew, a company specializing in beer line hygiene and cellar management. They discuss the importance of maintaining clean beer lines to enhance the quality of your pint, the common mistakes made in cellar management, and the unique services offered by Clear Brew. Ashley shares insights from his experience in the hospitality industry, emphasizing the financial benefits of outsourcing beer line cleaning and the challenges faced

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00:35:20

#70: Chef to Inspector

Simply Hospitality ·

2025/04/30

Simply Hospitality PodcastIf you’re a chef who’s ever considered becoming a Food Inspector, this episode is packed with the information you need. We’re joined by three fantastic guests to explore what the career path looks like and how you can take the first steps.First, we speak with Iain Ferris, Lecturer in Food Safety, Food Standards, and Food Law at the University of Birmingham. Iain shares insights about the course he offers for those wanting to become Food Inspectors, including entry

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00:34:07

#68: Workplace Wellbeing with Hannah Youell

Simply Hospitality ·

2025/04/23

In this episode of Simply Hospitality, we sit down with Hannah Youell to discuss the importance of employee wellbeing and inclusivity in the hospitality industry.What We Cover:🔹 Hannah’s Journey – What led her to focus on wellbeing and inclusivity in the workplace.🔹 Defining Wellbeing & Inclusivity – How these concepts apply in hospitality and why they matter.🔹 Common Barriers – The challenges small businesses face when trying to implement effective wellbeing initiatives.🔹 Practical Tips –

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00:34:36

#67: Marketing Your Restaurant with Jenny Bishop from...

Simply Hospitality ·

2025/04/02

In this episode, we’re joined by Jenny Bishop from Nice Group, who shares top marketing tips for restaurant owners looking to build their brand and attract more customers.What We Cover:Marketing Basics – The simplest, most achievable first steps for branding your restaurantLow-Cost, High-Impact Strategies – Smart marketing ideas that don’t require a big budgetSocial Media Mistakes – What restaurants often get wrong & how to fix itFood Influencer Collaborations – Tips for getting noticed in the

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00:31:36

#68: New FSA Allergen Guidance

Simply Hospitality ·

2025/03/19

New FSA Allergen Guidance In this episode of Simply Hospitality, we discuss the NEW Food Standards Agency's (FSA) updated guidance on providing allergen information, issued on 5th March 2025. This guidance aims to support food businesses in effectively communicating allergen information to consumers, particularly those with food hypersensitivities.Key Discussion Points:Overview of the Updated Guidance: The FSA's best practice guidance emphasizes the importance of providing written allergen

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00:29:40

#67: Special Guest Emily Capps: Simpler Recycling Scheme

Simply Hospitality ·

2025/03/05

This week on Simply Hospitality, we welcome back Emily Capps, Ruth’s Glastonbury EHO buddy, this time she is sharing her expertise in waste management, to discuss the UK's new Simpler Recycling scheme. These changes introduce new waste regulations that businesses need to be aware of.If your company has ten or more employees, this episode is essential listening to ensure you meet your legal requirements. Plus, you'll gain fascinating insights into food waste that might surprise you!Tune in for an

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00:19:41

#66: How to Thrive from Day One: Top Tips for Start Ups

Simply Hospitality ·

2025/02/27

In this bitesize episode we delve into the unglamourous details that every start up needs to think about, including:- Kitchen planning: walls, floors and ceilings: is it durable and cleanable? Do you have a wash hand basin and have you thought about your potwash set up?- Do you have the right equipment, lighting and electricity supply?- Think about pest proofing, deep cleaning and extraction systems.- Get yourself registered as a food business 28 days before you open.- STAFF TRAINING! Food hygiene

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00:32:54

#65 Special Guest Phil Trevett: Apprenticeships as a...

Simply Hospitality ·

2025/02/19

Apprenticeships make sense BUT how can we make a success of them in our industry where labour costs have to be kept as lean as possible, and quality over quantity seems to be the best route forward?Phil Trevett, L&D Manager from Somerset Larder, explains how they run a successful Apprenticeship Programme and the boundless positive outcomes that come from it. Don't forget to give us a follow on our social media platforms so you don't miss an episode!Simply Hospitality: The Podcast

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00:27:16

#63 Is Glass the Biggest Sustainability Issue in...

Simply Hospitality ·

2025/02/12

Is Glass the Biggest Sustainability Issue in Wine? 🍷♻️The wine industry has a major sustainability challenge—glass bottles. While they’ve been the standard for centuries, their environmental impact is huge.Here are some eye-opening stats:📊60% of a wine bottle’s carbon footprint comes from producing and transporting glass.♻️Only 70% of glass is recycled in the UK, with millions of tons still going to landfill.🚛Heavier bottles = higher emissions—switching to lighter or alternative packaging can cut

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00:24:26

#62 LIVE from The Source Trade Show

Simply Hospitality ·

2025/02/05

Live from The Source Trade Show in Exeter, listen to visitors and exhibitors share what they have to offer and what they one thing they would ask for they had direct line to Mr Keir Starmer! Featuring... Fleming Howden (4) Fleming Howden: Overview | LinkedIn Scrocchiarella South West Food Group https://swgroup.co.uk South West Sandwich Company https://sandwichcompany.co.uk Blackthorn Salt www.blackthornsalt.co.uk NFU Mutual www.nfumutual.co.uk The Ginger Cat

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00:18:07

#61: Who is joining us at The Source Trade Show?

Simply Hospitality ·

2025/01/29

Jam then cream, or cream then jam...?One of the many pivotal questions we'll be asking the suppliers at The Source Tradeshow next Tuesday and Wednesday. Simply Hospitality is excited to be a media partner of the show, where we will be recording live from the trading floor! Listen to this week's episode to hear why this show needs to be in your diary - whether you're South West born and bred, or just fancy a jaunt to this beautiful part of the world to gain must have inspiration

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00:34:59

#60: From kids menus to chaos: what makes or breaks...

Simply Hospitality ·

2025/01/22

Are you doing enough to attract families to dine with you? This week, we’re joined by hospitality research expert Katy Moses, founder and MD of KAM Insights, to explore what makes or breaks the family dining experience. With over 600 million family dining occasions annually and an average spend of £4,015 per family per year on eating out, families are a key demographic for hospitality businesses. In this episode, we cover: What a child-friendly atmosphere really looks like and how venues can

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00:40:19

#59: Bring balance and wellbeing to your 2025 with...

Simply Hospitality ·

2025/01/15

In this episode of Simply Hospitality, we’re joined by the incredible Kat Thorne, an international keynote speaker, teacher, and consultant specializing in positive habits and well-being. Kat is the founder and director of The Morning Gamechanger, an initiative dedicated to helping teams lead happier, healthier, and high-performing lives through intentional habits and personalized morning routines. Here’s what we cover in this inspiring conversation: 🌟 The Morning Gamechanger Initiative What

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00:17:36

Building your network: you don’t have to do it all alone

Simply Hospitality ·

2025/01/08

Building your network: you don’t have to do it all alone In this episode Ruth and Lucy discuss the importance of using the skillset around you to build a team of people to support you in your venture.You can find support both internally and externally in:• Social media management• HR support• Health and Safety complianceAnd much more.Thinking about what you can delegate is key so listen to gain more insight into how you can spend time working ON your business and not IN it.Like, follow and subscribe

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00:12:48

Bitesize: Hospitality New Years Resolutions

Simply Hospitality ·

2025/01/01

Bitesize: Hospitality New Years ResolutionsThis week Lucy and Ruth discuss what to focus on to give you the best chance of success and growth in 2025.- Lucy reminds everyone of the importance of one to ones – that 99% of your problems are caused by a lack of communication and how issues can be avoided with preventative action!- Ruth discusses the importance of …..Listen for more top tips in this bitesize episode of intention setting and action planning.Please follow, subscribe and check us out on

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00:01:34

Merry Christmas!

Simply Hospitality ·

2024/12/25

Happy Christmas One and All!To all those working in our wonderful sector this season, we hope you have a wonderful festive time and we look forward to sharing more insights with you in 2025! Thank you for your support in 2024. Please continue to follow, subscribe and check us out on social media.

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00:34:49

Workers Protection Act 2023: What are your new...

Simply Hospitality ·

2024/12/18

The Worker Protection (Amendment of Equality Act 2010) Act 2023 came into effect on 26 October 2024, introducing a legal duty for employers to proactively take reasonable steps to prevent sexual harassment.In light of everything in the media recently around high profile figures, this is particularly topical.- We discuss how good employers should be creating psychologically safe spaces to ensure team members feel comfortable speaking up when necessary.- We talk about the need to train our teams in

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