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PODCAST

Modern Collaboration

An on-going series of interviews with experts and thought leaders in the Unified and Enterprise Communications industry. Focused on trends, new technologies and "buyer"s journey" related topics.

technology podcasting

All Episodes

25:33

Dave and Elka

Modern Collaboration ·

2020/07/19

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31:27

Telestax

Modern Collaboration ·

2020/07/19

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12:35

Mark Morgan - Intelisys

Modern Collaboration ·

2020/07/19

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25:28

Patrick Sullivan - 2600hz

Modern Collaboration ·

2020/06/08

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40:23

First Comm - Kevin Bartnicki and Miriam Bitton

Modern Collaboration ·

2020/06/01

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25:14

Vince Corsaro Podcast

Modern Collaboration ·

2020/05/18

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37:56

Mike Tessler UC Buyer Podcast

Modern Collaboration ·

2020/05/17

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36:05

UC Devices with Poly

Modern Collaboration ·

2020/05/11

Whether from home or the office, many workers still feel more comfortable with physical desktop phones and headsets as opposed to soft phone clients. Darren Knapp from Poly talks about recent innovations to these venerable endpoints.

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33:14

Managing a Remote Team

Modern Collaboration ·

2020/04/27

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33:46

Business Continuity Planning for Remote Workers

Modern Collaboration ·

2020/04/24

How can you help your remote workers when you aren't there? Crisantos talks about AI-enabled analytics, remote coaching, and what the future of remote work may shake up to be.

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17:25

Advanced Collaboration and Seamless Video Are Finally...

Modern Collaboration ·

2016/12/14

According to the CEO of CafeX, Rami Musallam, advanced collaboration is all about finding ways to eliminate friction in internal company processes as well as while interacting with customers. In this insightful podcast interview we dig into how cutting edge technologies, like Chime, their one-click video conferencing platform, are delivering seamless collaboration from the boardroom to the contact center. We discuss what it really takes to make video a single click experience, whether you are at

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26:29

Going Beyond Omni-Channel with Customer Experience...

Modern Collaboration ·

2016/10/25

Customer Experience Management (CEM) is quickly becoming a strategic imperative for brands in a multitude of industries. And it's no wonder, with a recent report stating that within two years CEM will be more important to a customer's perception of a brand than their product or the price of the product. To learn more about this critical topic and how innovative companies are looking to deploy the right technology in their contact centers and throughout the enterprise, take a listen to this

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26:15

What Type of Collaborator Are You?

Modern Collaboration ·

2016/10/06

Have you ever considered what your collaboration style is? What about your colleagues or your boss? In this podcast interview with Leo Tucker, Global Vice President of Marketing at PGi, we dig into the findings of their recent survey that looks to answer this question. They interviewed business people from a thousand companies and gathered information on one hundred different factors that influence collaboration to get a baseline understanding of the various ways in which business people

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25:42

What You Need to Know About Open Source Unified...

Modern Collaboration ·

2016/09/26

Open Source UC is consistently one of the most searched for terms on The UC Buyer so we dig in deeper in this information packed interview with Jerry Stabile, CEO and Founder of Commercial Open Source UC vendor, eZuce. We discuss the benefits and challenges of Open Source UC, the types of companies that is right for, virutalization, cloud and UCaaS implications and how the SipXCom open source project is working to keep up with the breakneck speed of change in the communications industry. If your

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29:47

Testing Your Network Readiness Prior to UCaaS...

Modern Collaboration ·

2016/09/12

Over and over at The UC Buyer we have heard that one of the biggest risks to Cloud-based UC is a corporate network that is not up for the job. In this detailed podcast with Stephen Farkough, the Vice President of Information Systems at UCaaS solution provider Broadview Networks, we discuss the network challenges that businesses face when deploying UCaaS and what they can do to prevent them. We talk about jitter and latency and their causes including router configurations, firewall setup and

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26:54

The Evolving UCaaS Market with Fuze

Modern Collaboration ·

2016/09/07

In this insightful discussion with Derek Yoo, CTO of Fuze (formerly ThinkingPhones) we get into the details on the trends impacting the enterprise communications space and what is driving the movement towards Unified Communications in the cloud. We discuss the impact of consumerization of IT, the various freemium collaboration solutions in the market and how UC and UCaaS vendors are adapting to continue delivering a high level of value and service to their enterprise customers. If you're

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24:01

Voice in the Modern Enterprise, Call-Centric Workers...

Modern Collaboration ·

2016/07/15

The way we use voice communications in business has changed more in the last 10 years than it has in the last 40. In this information packed conversation with Urban Gillis, Vice President of Distribution and Channel Sales at headset maker Jabra, we discuss the different ways that business people use phone calls and how businesses can categorize them into user types. In particular, we dig into the specifics around the "Call-Centric" user type and the various types of professionals whose jobs revolve

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28:43

How Customer Experience Management (CEM) is Becoming...

Modern Collaboration ·

2016/06/30

Customer engagements have changed more over the last five years than they have in the previous thirty, according to Natalie Keightley, the Contact Center Product Marketing Lead for the EMEA region at Avaya. Customers are mobile first, demand service in whatever channel and on whatever device suits them, expect companies to know everything about their history (regardless of channel) and insist they solve their problems immediately. In this insightful podcast, we dig into how customers are moving

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18:31

The State of Enterprise Video with Wainhouse Research

Modern Collaboration ·

2016/06/24

This year is the year of video, but so was last year, and next year will be the year of video as well. That's according to Ira Weinstein, video conferencing and collaboration specialist and partner at Wainhouse Research. We dig into how the video conferencing market is evolving, the challenges keeping it from meeting its promise and how new solutions from service providers, like Yorktel's Univago virtual meeting rrom platform, are starting to tear down those barriers and open up access to visual

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18:20

How WebRTC is Changing the Game in Contact Centers

Modern Collaboration ·

2016/06/01

Improved interactions with customers and greater internal efficiency has always been the promise of WebRTC and with the standard solidifying and Microsoft and Apple getting on board, businesses are now really starting to take advantage of it. In this insightful interview with Xander Dumaine, Senior Software Engineer at Interactive Intelligence, we get into the details of where WebRTC is headed, the benefits to businesses and customers and why they have moved quickly to deploy their Contact Center

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41 results

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