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PODCAST

Dental Success: Beyond Chairside

Michelle Pritchard

Welcome to Dental Success: Beyond Chairside – the podcast for dental professionals looking to strengthen their practice. Join us as we talk with industry experts and share practical insights on HR, marketing, business strategies, and emerging tools like AI. Whether you run a general or specialist practice, this podcast offers real-world advice to help you run a more efficient, patient-focused, and profitable business.

business

All Episodes

20:51

S3 EP13 How To Streamline Dental Practice Procedures...

Dental Success: Beyond Chairside ·

2025/10/10

In this episode of Dental Success: Beyond Chairside, I chat with Joe Chickerillo, founder of My Dental SOP—a service built for busy dental practices who know they need better systems but don’t have the time or energy to do it themselves. Joe has over 15 years’ experience in SaaS, much of it in the dental space, and now helps practice owners get their sticky notes, mental checklists, and scattered processes sorted—without the overwhelm. If your team constantly asks, “Where’s that checklist?”...

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18:59

S3 EP12 Grow Your Dental Practice With Online Reviews...

Dental Success: Beyond Chairside ·

2025/09/26

In this episode, Michelle Pritchard speaks with Tony Van Eyk, Managing Director of BirdEye Australia, about the challenges dental practices face in managing their online presence and customer engagement. They discuss how BirdEye's platform helps practices attract new patients, improve customer experience, and save time through automation and AI technology. The conversation highlights the importance of adapting to changing consumer behaviours and the need for dental practices to embrace modern...

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21:02

S3 EP11 Simplifying Social Media For Dentists |...

Dental Success: Beyond Chairside ·

2025/09/12

In this episode of Dental Success: Beyond Chairside, I’m joined by Carolyn S Dean, founder of The Fully Booked Dentist. Carolyn is one of Australia’s leading dental marketing specialists, helping practices attract and retain patients through practical marketing strategies. She is the author of Fully Booked: Dental Marketing Secrets for a Full Appointment Book and was named the 2018 Dental Industry Professional of the Year by the ADIA. If managing social media feels like a time-consuming chor...

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20:56

S3 EP10 Simplify And Succeed: Smarter Social Media...

Dental Success: Beyond Chairside ·

2025/08/29

In this episode of Dental Success: Beyond Chairside, I’m joined by Sarah Thomson, founder of Online Social Butterfly. With over 20 years of marketing experience, Sarah has an impressive background that includes international roles, leadership across industries, and academic achievements in marketing and management. For the past decade, she has been conducting sought-after social media workshops, helping businesses master the art of digital strategy. If social media feels like an overwhelming ...

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19:26

S3 EP9 Infection Control in Dentistry | Roslyn Franklin

Dental Success: Beyond Chairside ·

2025/08/15

Infection Control in Dentistry with Dr. Roslyn Franklin In this episode of Dental Success: Beyond Chairside, I’m joined by Dr Roslyn Franklin, an experienced dentist, trainer, and infection control consultant with over 30 years of experience. As the founder of Amalgamate Consulting, Ros works with dental practices to simplify and implement effective infection control protocols. With infection control being a critical part of every dental practice, keeping up with changing guidelines and compl...

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18:14

S3 EP8 How Steri N' Stock Frees Up Time For What...

Dental Success: Beyond Chairside ·

2025/08/01

Managing stock shouldn’t be stressful, and it definitely shouldn’t be taking your team’s time away from patient care. In this episode, I’m joined by Damien Drummond from Steri 'n Stock, a business built to fix one problem: stock systems that just don’t work. Damien’s focus is clear—automate and streamline the way practices manage dental supplies so teams can get back to what matters most. If you’ve ever dealt with inconsistent ordering, missing supplies, or systems that rely too much on memor...

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36:18

S3 EP7 Practice Management Systems Part 2 | Core...

Dental Success: Beyond Chairside ·

2025/07/18

Beyond the Basics: Making Your PMS Work Harder for You Part 2 of our Practice Management Software Series In this follow-up episode of Dental Success: Beyond Chairside, I’m joined by Mark Burns (Core Practice), Mika McKeany (EXACT), and Konstantin Pinchuk (Praktika) to go deeper into how dental practices can get the most out of their practice management systems—beyond the initial setup. 🎯 Why does this matter? Choosing a PMS is just the first step. What really counts is how well it

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39:44

S3 EP6 Practice Management Systems Part 1 |...

Dental Success: Beyond Chairside ·

2025/07/04

⏳ Timestamp⏳ 0:00 Introduction 3:46 Sean Perera - Dental4Web 15:15 Scott Rotton - Zavy 360 26:53 Charles Garde - Dentally _ _ _ In this episode of Dental Success: Beyond Chairside, I sit down with Sean Perera (Centaur Software Development), Scott Rotton (Zavy 360), and Charles Garde (Dentally PMS) to explore the latest innovations in dental practice management software and how the right system can revolutionize your practice’s efficiency and profitability. 🚀 Why is this important? The

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18:42

S3 EP5 The Power of Systems | Ange Wall

Dental Success: Beyond Chairside ·

2025/06/20

Send us a text Are you feeling stuck in the day-to-day of your dental practice? What if the right systems could give you back time, reduce stress, and help your team run things smoothly—without you having to micromanage? In this episode of Dental Success: Beyond Chairside, I’m joined by Ange Wall, systemisation expert and Founder of Optivise Solutions, to discuss how streamlining operations can make your practice more efficient and give you the freedom to focus on what truly matters 🚀 How

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19:51

S3 EP4 How To Scale Your Dental Practice Without...

Dental Success: Beyond Chairside ·

2025/06/06

Send us a text In this episode of Dental Success: Beyond Chairside, I’m joined by Dr Ash Patel from Peel Orthodontics. When Ash first took over the practice, it was a small, part-time operation with just two staff members. Today, it has grown into a full-time practice with a larger team and multiple associates—all while maintaining a strong focus on patient care. Scaling a practice isn’t just about increasing patient numbers. It takes the right systems, leadership, and processes to maintain q...

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19:16

S3 EP3 Simplify and Streamline - How Systems Can...

Dental Success: Beyond Chairside ·

2025/05/23

Send us a text In this episode of Dental Success: Beyond Chairside, I’m joined by Justeen Kirk, Founder and CEO of ISO Matters, a boutique consultancy firm dedicated to helping small business owners build tailored systems. With a rich background in project management and leadership roles across public and private enterprises, Justeen developed a deep appreciation for the power of well-structured systems. If you've ever wondered what systems are and how they can transform your dental practice,...

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18:57

S3 EP2 | From New Grad to Practice Owner: A Candid...

Dental Success: Beyond Chairside ·

2025/05/09

Send us a text Thinking of Buying a Dental Practice? Here’s What You Need to Know! In this insightful and personal episode of Dental Success: Beyond Chairside, I sit down with Ross Pritchard—a former dentist, practice owner, and my husband—for an honest conversation about his journey in dentistry. From navigating public and private practice as a new graduate to stepping into ownership, Ross shares the challenges, lessons, and wins that shaped his career. Whether you're just starting out or ...

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20:04

S3 EP #1 Business Momentum: Strategy and Success |...

Dental Success: Beyond Chairside ·

2025/04/25

Send us a text In this episode of Dental Success: Beyond Chairside, I’m joined by Greg Gunther from Your Business Momentum. Greg is a seasoned business advisor, mentor, and strategy implementation specialist with a passion for helping organisations clarify their strategy and execute it effectively. With over 30 years of business and professional experience, Greg has guided numerous established, rapidly growing businesses toward long-term success. If you’ve ever felt the pressure of your busi...

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21:22

S2 EP# 14 How Virtual Assistants Can Help Your...

Dental Success: Beyond Chairside ·

2025/04/11

Send us a text In this episode of Dental Success: Beyond Chairside, I’m joined by Casey Bull, COO of MyOrthoVA, a company that supplies expertly trained Virtual Assistants (VAs) to dental and orthodontic practices across the globe. With over a decade of experience in orthodontics, Casey is at the forefront of practice innovation in the industry. Her work is transforming how practices manage tasks and optimise operations. If you’ve been struggling to catch up on tasks like recalls, dental moni...

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19:01

S2 Ep #13 Work Health and Safety Regulations |...

Dental Success: Beyond Chairside ·

2025/03/28

Send us a text In this episode of "Dental Success: Beyond Chairside," we dive into the new Work Health and Safety (WH&S) legislation and its potential impact on dental practices with our expert guest, Pauline Tarrant, Director of Pauline Tarrant Consulting. Pauline brings a wealth of experience, holding a Master’s in Human Resource Management and over 25 years of HR expertise. She is a trusted partner for leadership teams across WA and beyond, offering practical solutions to workplace ch...

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21:16

S2 Ep #12 Employment Relations Reforms | Kristy-Lee...

Dental Success: Beyond Chairside ·

2025/03/14

Send us a text In this episode of "Dental Success: Beyond Chairside," we delve into the recent Employment Relations reforms—the most significant changes since the introduction of Fair Work. Are you aware of the impact this legislation can have on your dental practice? Today, I am joined by Kristy-Lee Billett, Founder of People Powered Business. Kristy-Lee is a nationally recognised HR expert and a passionate advocate for small businesses. She’s also a podcast host, mum, wife, beach lover, an...

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20:58

S2 Ep #11 Navigating Performance Management | Andrew...

Dental Success: Beyond Chairside ·

2025/02/28

Send us a text In this episode of "Dental Success: Beyond Chairside," we tackle a common challenge in dental practices: performance management. Have you ever needed to address a team member's performance but hesitated due to a dislike of conflict or fear of rocking the boat? Today, I'm thrilled to welcome Andrew Bland, Principal Lawyer at BlandsLaw. Andrew specialises in employee relations, commercial law, and litigation. Known for his friendly, relaxed approach, he is committed to avoiding ...

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18:18

S2 Ep #10 Combatting Burnout in Dental Teams |...

Dental Success: Beyond Chairside ·

2025/02/14

Send us a text In this episode of "Dental Success: Beyond Chairside," we tackle a pressing issue in the dental field: burnout. Are you and your team feeling the weight of long days in surgery? Today, I am joined by Rochelle Fisher, Founder of Dental Assisting and Beyond. Rochelle has recently developed a programme called “Just Breathe”, designed to support the health and wellness of dental teams who spend their days caring for others. The stress on the body and mind in the dental world is rea...

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22:07

S2 Ep #9 Psychosocial Hazards & Wellbeing : Insights...

Dental Success: Beyond Chairside ·

2025/01/31

Send us a text In this episode of "Dental Success: Beyond Chairside," we welcome Dr Anh Makkar, a former general dentist who has transitioned into the field of Positive Psychology and Wellbeing. With her firsthand experience in the dental industry, Dr Makkar discusses the pressing issue of psychosocial hazards in the workplace and shares practical strategies for ensuring compliance with the latest legislative requirements. If you’ve ever wondered how to better support the mental health and w...

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19:00

S2 EP #8 Mastering Dental Practice Management | Julie...

Dental Success: Beyond Chairside ·

2025/01/17

Send us a textIn this episode of "Dental Success: Beyond Chairside," we’re excited to introduce Julie Parker, co-founder of Dental Business Mastery. Julie holds the distinction of being the first non-dentist to own a dental practice in Australia. After successfully managing her own practice for a decade, she transitioned into consulting in 2014, and her mission is to empower other dental practices to realise their full potential.Whether you’re a practice manager looking to enhance your manage...

en-au

37 results

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