BIKE.co

The service department is where an independent bike shop makes or loses its margin. Labor rates and tune-up menus, quoting a repair the customer will approve, keeping the bench moving through the spring rush, e-bike diagnostics and warranty paperwork, comebacks, and the software a shop actually needs to run all of it. Each episode takes one decision a shop owner or service manager is facing — raise the labor rate or not, how many tune-up tiers to offer, whether a mobile van pays, when to hire the