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PODCAST

Heartline: Changemaking in Healthcare

Andrea Austin, MD

Welcome to "Heartline," a podcast dedicated to exploring the inspiring journeys and impactful work of healthcare changemakers leading the charge in transforming healthcare. Despite the United States spending more on healthcare than any other developed nation, key quality outcomes like life expectancy and maternal mortality lag behind. With over half of American physicians experiencing burnout, the challenges within the system are clear. Join us as we delve into the stories of patients, medical

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All Episodes

00:48:59

Strength with Soft Edges: Dr. Kat Landa on Women,...

Heartline: Changemaking in Healthcare ·

2025/11/18

What happens when compassion, strength, and military medicine collide?In this Echo Episode, Dr. Andrea Austin speaks with Dr. Kat Landa, a Navy emergency physician whose career has taken her from a nontraditional path in medical school to a groundbreaking role as the first female battalion doctor assigned to a Marine Corps artillery unit.Kat recounts her childhood working in nursing homes, discovering medicine through geriatrics, and initially matching into family medicine before realizing her

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00:35:21

Building a Workforce That Heals: Van Ton-Quinlivan’s...

Heartline: Changemaking in Healthcare ·

2025/11/11

How do we solve one of healthcare’s biggest crises—the workforce shortage—while making opportunity more equitable?In this enlightening episode, Dr. Andrea Austin interviews Van Ton-Quinlivan, founder and CEO of Futuro Health and a key voice in reimagining workforce development. Van shares her powerful personal story—from refugee beginnings to shaping California’s healthcare education strategy—and the values that fuel her changemaking leadership: courage, equity, and collaboration.Together, Andrea

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00:47:22

Conflict as Catalyst: Physician Resilience and...

Heartline: Changemaking in Healthcare ·

2025/10/28

What happens when a simple act of initiative in the OR sparks a lifelong pursuit of conflict resolution and systemic change in medicine?In this inspiring episode, Dr. Andrea Austin chats with Dr. Lee Sharma about her path from private practice frustrations to earning a master's in conflict resolution amid burnout doubts. Lee recounts her "aha" moment assisting in a delayed C-section, realizing small actions foster teamwork and belonging. She discusses overcoming conflict avoidance, the emotional

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00:42:31

Audio Healing: Fighting Misinformation with Stories

Heartline: Changemaking in Healthcare ·

2025/10/21

How can podcasting transform the way we deliver health information to patients and providers?In this episode, Dr. Andrea Austin speaks with Dan Kendall, as he recounts his path from a sales career at Siemens to launching Digital Health Today in 2016, inspired by his family’s experience with multiple sclerosis and his daughter’s type 1 diabetes diagnosis. He discusses the power of podcasting to fill gaps in patient education, combat misinformation, and create human-centered content. From launching

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00:44:06

Part 3: Opening Your Own Practice

Heartline: Changemaking in Healthcare ·

2025/10/14

Can any physician pivot to open a ketamine clinic, and what does it take to do it safely?In this Echo Episode, Dr. Andrea Austin continues her conversation with Dr. Kim Chan Ko, about common questions on ketamine infusions for mood disorders and chronic pain. As an ophthalmologist turned creative director for her emergency physician husband's clinic, Kim shares insights on transitioning careers, required training, and ethical considerations. She discusses building a patient-centered practice,

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00:31:32

Part 2: Action Brings Clarity

Heartline: Changemaking in Healthcare ·

2025/10/07

What happens when burnout pushes physicians toward innovative, autonomous careers?In this Echo Episode, Dr. Andrea Austin continues her conversation with Dr. Kim Chan Co, to speak about her journey from ophthalmology to launching Reset Ketamine in Palm Springs. Kim discusses supporting her husband Sam's shift from ER medicine to ketamine infusions, the clinic's focus on treatment-resistant depression, PTSD, anxiety, and chronic pain, and the business challenges of starting a private practice. She

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00:21:06

Part 1: The Multifaceted Career

Heartline: Changemaking in Healthcare ·

2025/09/30

What happens when the “perfect” medical specialty no longer fits, and you dare to forge a new path?In this Echo Episode, Dr. Andrea Austin sits down with Dr. Kim Chan Ko, a former academic ophthalmologist and co-founder of Ketamine Startup, to explore her transition from repairing eyes to building a ketamine infusion clinic and teaching other physicians to do the same. Kim opens up about the challenges of practicing at a high-pressure Level 1 trauma center, the emotional weight of patient care, and

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00:34:10

Part 2: Going from Reacting to Responding

Heartline: Changemaking in Healthcare ·

2025/09/23

How can emergency physicians thrive in a broken system while staying true to themselves? In part two of this Echo Episode, Dr. Andrea Austin and Dr. Leslie Crawford explores sustainable solutions for physician well-being and systemic change in healthcare. Leslie shares insights from her journey as an emergency physician, reflecting on the toll of circadian rhythm disruptions, the limitations of quick-fix administrative solutions, and the power of personal practices like meditation and fitness. From

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00:27:06

Part 1 : Finding the Calm in the Storm

Heartline: Changemaking in Healthcare ·

2025/09/16

How can emergency physicians thrive amidst chaos and stress? In this Echo Episode, Dr. Andrea Austin reconnects with Dr. Leslie Koenig, a fellow residency alum, board-certified emergency physician, and creator of the Stress Relief Survival Guide. Dr. Koenig shares her story of navigating COVID exposure, military service, and the demands of emergency medicine while raising a family. She discusses her transition to mindfulness, the power of heart rate variability (HRV) as a vital sign, and her

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00:29:29

Dr. Gillian Schmitz Part 2: Fighting for Doctors

Heartline: Changemaking in Healthcare ·

2025/09/09

What happens when insurance companies and emergency physicians clash over fair payment, leaving patients caught in the middle? In this Echo Episode, part two of a two-part series, Dr. Andrea Austin talks with Dr. Jillian Schmitz about the pressing challenges in emergency medicine today.Dr. Schmitz explains the intricacies of surprise billing, where out-of-network emergency care leads to unexpected patient costs, and the No Surprises Act’s intent to protect patients by removing them from billing

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00:32:59

Leading Through Uncertainty: Unpacking EM’s Future...

Heartline: Changemaking in Healthcare ·

2025/09/02

What does it take to lead emergency medicine through unprecedented challenges like workforce shortages and systemic burnout?In this Heartline Echo Episode, Dr. Andrea Austin sits down with Dr. Gillian Schmitz to explore her career trajectory, from civilian roles in military medicine to becoming ACEP's past president. Gillian reflects on her path, inspired by her father's military service, and how she balanced family life with a demanding career. They discuss the hidden opportunities in government

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00:49:19

Taming Complexity, Healing Moral Injury: The EM...

Heartline: Changemaking in Healthcare ·

2025/08/26

What happens when the demands of academic emergency medicine collide with personal health and family priorities? In this Heartline Echo Episode, Dr. Andrea Austin speaks with Dr. Shannon McNamara about her transition from simulation director and ED physician to urgent care provider amid burnout, moral injury, and the pandemic.Shannon recounts her nomadic upbringing, love for emergency medicine's complexity, and challenges in dysfunctional systems—including chronic illness, night shifts, and

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00:38:21

Money, Mindset, and Medicine: Unlocking Changemaking...

Heartline: Changemaking in Healthcare ·

2025/08/19

What does it take to break free from financial stress and become a changemaker in healthcare? In this episode, Dr. Andrea Austin connects with Michael Swartz, a fee-only financial planner and coach who specializes in guiding physicians from residency to retirement. Drawing from his work at Schwartz Financial Planning, and his Health and Wealthness podcast, Michael offers a roadmap for physicians to navigate financial challenges and align their careers with their purpose.They explore how the

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00:43:57

Leading with Heart: Stephen Berkeley and Anne Boland...

Heartline: Changemaking in Healthcare ·

2025/08/12

What does it take to lead change in healthcare’s most challenging environments? In this episode, Dr. Andrea Austin connects with Stephen Berkeley, a healthcare administrator turned change facilitator, and Anne Boland, a coaching psychologist, to explore how leadership, self-awareness, and curiosity can reshape healthcare systems.Stephen shares his 35-year journey in healthcare administration, from Australia to India, and how a shift from self-focused to service-oriented leadership transformed his

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00:33:26

Advocacy That Works: How Dr. Scott Pasichow Is...

Heartline: Changemaking in Healthcare ·

2025/08/05

Ever wonder why healthcare policy feels like a maze? Or how one doctor can spark systemic change? In this episode of Heartline: Changemaking in Healthcare, Dr. Andrea Austin talks with Dr. Scott Pasichow, an assistant professor of emergency medicine at Rutgers New Jersey Medical School and a passionate advocate for equity and reform.Scott’s advocacy journey began with a personal realization: the inequities in family leave policies for residents. His push for fairer policies led to incremental

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00:43:42

From Patient to Advocate: Kim Downey’s Mission to...

Heartline: Changemaking in Healthcare ·

2025/07/29

Healthcare’s broken system hurts patients and physicians, but collective action can heal it. In this episode of Heartline: Changemaking in Healthcare, I sit down with Kim Downey, a physical therapist, three-time cancer survivor, and Community Ambassador for Medicine Forward and the Dr. Lorna Breen Heroes Foundation. Kim shares her transformative journey—facing thyroid and breast cancer, multiple surgeries, and the loss of her radiation oncologist to suicide—which sparked her mission to found Stand

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00:17:04

Revitalizing Through Trauma: Dr. Andrea Austin’s...

Heartline: Changemaking in Healthcare ·

2025/07/22

Burnout and trauma can feel like dead ends, but what if they’re inflection points for growth? In this episode of Heartline: Changemaking in Healthcare, I, Dr. Andrea Austin, share a deeply personal chapter from my book Revitalized, reflecting on my recovery from soul-level burnout during the pandemic. Drawing on lessons from therapy, coaching, and vulnerability, I explore the power of “and”—embracing pain while finding joy. I discuss top-down (e.g., CBT) and bottom-up (e.g., EMDR, somatic)

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00:33:57

How to Combat Burnout in Healthcare: Expert Tips for...

Heartline: Changemaking in Healthcare ·

2025/07/15

Burnout doesn’t have to be the only option in medicine. In this conversation, Dr. Diane Shannon shares her personal journey through burnout and how she found her way through. We explore the small, yet impactful changes that can completely transform a physician’s career—whether it’s learning to set boundaries or recognizing the trauma and moral injury that so often go unspoken in our profession.I’m excited to dive into how Dr. Shannon has been coaching and empowering other physicians, especially

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00:37:20

What If Our Patients Didn’t Have to Choose Between...

Heartline: Changemaking in Healthcare ·

2025/07/08

You shouldn’t need a PhD in insurance billing to understand why your medication costs $600 this month and $60 the next. But for millions of Americans, that’s the reality.In this episode of Heartline: Changemaking in Healthcare, I talk to pharmacist and startup founder Vinay Patel, whose decade-long career spans high-volume pharmacy operations, clinical program design, and now, drug pricing reform.Vinay’s origin story begins with a moral injury: watching patients forced to choose between rent and

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00:45:24

Revolutionizing Medicine: One Inbox at a Time

Heartline: Changemaking in Healthcare ·

2025/07/01

In episode 104, I sit down with David Norris, a seasoned entrepreneur and AI innovator, to explore the transformative potential of artificial intelligence in healthcare. As the CEO of Affineon, David brings a wealth of experience and a passion for solving real-world problems in the medical field.Our conversation delves into the exciting possibilities AI offers for reducing administrative burdens on healthcare providers, particularly in managing clinical inboxes. We discuss how AI can act as a

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151 results

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