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PODCAST

Central Line: The AAHA Podcast

American Animal Hospital Association

Central Line is the official podcast of the American Animal Hospital Association. Our intention with these conversations is to help every member of the veterinary team simplify their journey towards excellence in veterinary medicine. In each episode, we’ll focus on helping teams like yours maximize efficiency and achieve excellence together, while protecting and improving their own wellbeing. We’ll talk with a wide range of industry experts and leaders in the fields of hospital management,

education self-improvement

All Episodes

37:31

Unveiling Vulnerability: A Veterinarian's Journey to...

Central Line: The AAHA Podcast ·

2024/01/30

Laila (“Lyla”) Proença, MV, DVM, MS, PhD, DACZM, is our guest on the Central Line this week for a candid chat about her trailblazing journey as a veterinarian.Dr. Proença is the founder and CEO of Vetahead, and is a passionate ZooMed (exotic animal medicine) veterinarian. She shares her candid experiences, challenges, and triumphs, while embracing vulnerability to create positive change. Dr. Proença's journey reflects the evolving landscape of veterinary medicine and the power of authenticity in

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26:26

Wellness Insights for Vet Med Professionals and...

Central Line: The AAHA Podcast ·

2024/01/23

Join our show this week for an insightful conversation with Courtney A. Campbell, DVM, DACVS-SA. In this episode, we explore the intersection of veterinary medicine, mental wellness, and the benefits of staying physically active away from work. The conversation covers a range of topics, from the significance of human-animal bonds to the diverse ways individuals can contribute to our field and find purpose. Dr. Campbell shares personal experiences, emphasizing the importance of aligning one's "how"

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41:44

Crafting Delightful Experiences in Veterinary...

Central Line: The AAHA Podcast ·

2024/01/16

Join us for the latest episode of Central Line as we sit down with the passionate and inspiring Peter Weinstein, DVM, MBA. Driven by his extensive experience within the business of veterinary medicine and his commitment to bringing positive change to the profession, Dr. Weinstein shares insights into the importance of personalized experiences in veterinary practice. From customized education to creating delightful moments for clients, the conversation delves into the changing landscape of our

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38:27

Promoting Pet Health While Navigating the Nuances of...

Central Line: The AAHA Podcast ·

2024/01/09

Martha Cline, DVM, DACVIM (Nutrition), Veterinary Communications Manager at Nestlé Purina North America, joins the AAHA Central Line Podcast this week! Dr. Cline joins us to share insights into her journey in veterinary nutrition, discussing her role as Chair of the Nutrition and Weight Management Guidelines task force. The conversation delves into the evolving landscape of veterinary nutrition, addressing communication challenges, weight bias, and the intersection with human nutrition. Join us for

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25:29

Graceful Self-Promotion and Podcasting Tips for Vet...

Central Line: The AAHA Podcast ·

2024/01/02

This week on Central Line, our host goes one-on-one with Casey Callanan, MBA, the person who has been behind the production of this show since its inception. Casey is the Chief Communications Officer with Clear Contender, LLC, and has been producing podcasts in the nonprofit sector since 2016. While it may not come naturally to many of us, there are deep benefits to self-marketing our skills with grace. Furthermore, a podcast can serve as a great vehicle, along with various social media tools, for

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25:22

Passion, Purpose, and the Profound Impact of...

Central Line: The AAHA Podcast ·

2023/12/26

In this week’s podcast, we sit down with Jennifer Brocker to delve into the world of storytelling and explore its profound impact on the veterinary profession. With Jennifer currently serving as the Vice President of Client Marketing in Veterinary/Pet Care at CareCredit, she provides a unique perspective on the field of veterinary medicine. Jennifer shares her journey, emphasizing the power of empathy and empowerment. The conversation unfolds with laughter, touching moments, and insights into the

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44:39

Senior Dogs, Super Moms, and Singular Service with...

Central Line: The AAHA Podcast ·

2023/12/19

Julie Buzby, DVM, mom and homeschooler of eight kids, small business owner, and former practice owner, and host Katie Berlin, DVM, have a reunion of sorts. Julie wears a lot of hats but she seems perfectly at home in each one – and truthfully doesn’t even seem to think of them as different. This warm, down-to-earth veterinarian leads with a quiet grace, and if you don’t know her, you’ll soon know why photos and stories from her Veterinary Encouragement Conference flood social media every year

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49:29

People: The Ultimate KPIs with Zach Mercurio, PhD

Central Line: The AAHA Podcast ·

2023/12/12

If you follow Zach Mercurio, PhD, on social media (which we highly recommend you do as soon as possible), you’ll see quickly that he has a clear point of view: For an organization to be successful, its people need to know they matter. In this episode, Zach, a speaker, author, researcher, and consultant helping organizations take an evidence-based approach to culture and leadership, discusses why “difficult” team members are usually the product of a poor culture, not the cause; why work and life

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15:36

Bridging the Language Barrier and Empowering...

Central Line: The AAHA Podcast ·

2023/12/05

Join Esmeralda Cano, DVM, on the Central Line Podcast this week as she discusses the mission of Vetspacito, a platform aimed at breaking down language barriers in veterinary care. Dr. Cano shares the challenges faced by Spanish-speaking pet owners and how Vetspacito's educational resources, including videos and brochures, are empowering veterinary professionals to connect with and serve diverse communities. Dr. Cano is a bilingual Latina, and first-generation college graduate who completed her

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44:32

”What Can We All Learn from Equine Veterinarians?”...

Central Line: The AAHA Podcast ·

2023/11/28

Here at AAHA, we stay mainly in the small animal realm, but that doesn’t mean we can’t learn from our colleagues in equine practice. Mike Pownall, DVM, MBA, practice owner, consultant, and fellow podcaster, joins us to talk about what veterinary professionals in any corner of the field can take away from the Synchrony’s 2023 Equine Lifetime of Care study. From the recommendation many of us “grew up” with – to keep veterinarians out of cost conversations – to the question of where insurance and

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16:43

Fostering a Passion for the Veterinary Medicine...

Central Line: The AAHA Podcast ·

2023/11/21

Niccole Bruno, DVM, founder and CEO of Blendvet visits the AAHA Central Line Podcast this week. Dr. Bruno, and Blendvet, are working to build a strong and lasting pipeline of underrepresented minorities (URMs) into veterinary medicine. Dr.Bruno reflects on Blendvet's whirlwind year, highlighting the success of their pathway development program at AAHA Con 2023 in San Diego. The impactful event engaged 250 students, fostering a passion for veterinary medicine and inspiring future veterinarians

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41:14

Gems from the Guidelines: Management of Allergic...

Central Line: The AAHA Podcast ·

2023/11/14

If you work in small animal general practice, managing allergic disease is a part of everyday life - and a constant challenge for vet teams with too many patients and not enough time. Julia Miller, DVM, DACVD, co-chair of the task force behind the very first AAHA Management of Allergic Diseases Guidelines, understands why the demands of primary care practice mean sometimes diagnostics don’t get done every time, some pets will never see the inside of a dermatologist’s office, and some days just don’t

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55:00

Hospitality and Healthy Teams: Central Line Live from...

Central Line: The AAHA Podcast ·

2023/11/07

In case you missed it: Debbie Boone, CVPM, and Josh Vaisman, MAPPCP (PgD), combined forces in front of a live audience at AAHA’s annual conference, AAHA Con, in September 2023. Debbie and Josh both published books this year, and both of them have appeared on Central Line to talk about them, but the two of them together are unarguably an unstoppable force for positive change. Mentioned in this episode: Hospitality in Healthcare: How Top Performing Practices Boost Team Happiness and Give the Best

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36:53

What Energizing and Empowering Veterinary Teams Looks...

Central Line: The AAHA Podcast ·

2023/10/31

Join us for an inspiring interview on Central Line this week as Alyssa Mages, BS, CVT, discusses her journey as a resilient veterinary educator, trainer, coach, and entrepreneur. Alyssa is an unwavering empowerment enthusiast who shares her passion for advancing veterinary teams and the pivotal role of veterinary technicians in shaping the industry's future. Discover what it means to level up for a brighter tomorrow and gain inspiration from Alyssa as she outlines her vision for a thriving future in

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25:06

Elevating Veterinary Excellence: A Path to ’Leveling...

Central Line: The AAHA Podcast ·

2023/10/24

Amanda Shelby RVT, VTS (A&A). Amanda, a VTS in Anesthesia & Analgesia, joins us on Central Line this week. In this special episode, recorded at AAHA Con 2023 in San Diego, we sit down with Amanda Shelby, a certified Veterinary Technician Specialist in Anesthesia & Analgesia (VTS A&A). Amanda shares her insights and passion for the veterinary field, discussing her unique journey as a VTS and the importance of pushing the boundaries of knowledge and expertise. She also delves into the

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01:02:27

Positive Veterinary Leadership in the Wild: San...

Central Line: The AAHA Podcast ·

2023/10/17

We’ve featured a number of guests on Central Line who feel that positive, inclusive leadership is, if not the only key, one of the most important factors in creating a thriving veterinary profession – and Sara Taylor, RVT, has been quietly bringing those recommendations to life in her role as vice president of veterinary nursing at the San Francisco SPCA. Sara, a career technician with almost three decades in the profession, knew she wanted to create a team that felt safe to try new things (and

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42:14

Leading Up for Technician Retention with Heather...

Central Line: The AAHA Podcast ·

2023/10/10

The technology gods were not smiling on Heather Prendergast, BS, RVT, CVPM, SPHR, during last week’s panel discussion on team retention – so we had to have her back to try again. Heather, co-chair of the 2023 AAHA Technician Utilization Guidelines, weighs in on the big question: What can practices do to keep technicians? Central Line is generously supported by CareCredit. Wish you could watch these conversations? Catch Central Line on YouTube. Got something to say? We’re always up for

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01:13:38

”Technician Retention Starts with Positive...

Central Line: The AAHA Podcast ·

2023/10/03

Technician retention and good leadership are inextricably linked, according to Liz Hughston, MEd, RVT, LVT, CVT, VTS (SAIM, ECC) and Natalie Boursiquot, BS, RVT. From the role individuals can play in systemic change to insights into how leadership can show credentialed technicians – and all veterinary team members – they truly matter, these technician leaders make a clear case for why a laser focus on technician empowerment and sustainability just makes sense. *This was originally intended as a

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56:37

Connections Are Key to a Flourishing Life with Andi...

Central Line: The AAHA Podcast ·

2023/09/26

You know that feeling you get when you have a real, meaningful interaction with someone? It might be with a friend or a complete stranger, maybe a few minutes or even a few seconds, but you walk away with your heart a little lighter than it was before. This type of connection, according to Andi Davison, LVT, CAPP, APPC, positive change agent at Flourish Veterinary Consulting, isn’t just nice—it's essential. Andi breaks down the evidence behind positive psychology’s PERMA model, which includes

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56:36

Words Are Hard: What to Say When That Conversation...

Central Line: The AAHA Podcast ·

2023/09/19

Some client conversations can go south quickly – and others never seem to get easier, no matter how many times they come up. Sarah Wolff, DVM, speaker, consultant, and educator, suggested an FAQ type format for this interview so she could explain how she responds in some of these potentially sticky situations; after all, who hasn’t felt like a deer in the headlights in front of an expectant or emotional pet owner? Whether the issue is a schedule snafu or a breach of ethical boundaries, Sarah

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