PODCAST

CX Beats

edna

𝐂𝐗 𝐁𝐞𝐚𝐭𝐬 geared toward delivering insights from digital communication experts

business marketing

All Episodes

24:20

Resilience in Customer Support: Strategies for...

CX Beats ·

2023/12/28

For finance companies, providing round-the-clock customer support is critical. Customers are typically spread out across geographies and also travel frequently across time zones. They expect financial services providers to be available 24/7 to address their queries, requests, and complaints no matter where they are and what time of day it is. They desire convenience when it comes to reaching out to these providers, expect quick and hassle-free query resolution, and value a personalized touch at

35:27

The Building Blocks of Service Excellence in Healthcare

CX Beats ·

2023/12/28

Patients’ healthcare expectations have changed. They now demand instant responses to queries, convenience in booking consultations, access to virtual care and digital self-service options, quick access to digital records, personalized care, and more. If their needs are unmet, they simply change providers.This has compelled even traditional healthcare providers to quickly pivot to digital in a bid to become more patient-centric. What strategies and digital tools are healthcare leaders using to

29:48

Unlocking the Power of Chat Center Software: Boosting...

CX Beats ·

2023/10/12

While multichannel communication gives your business an obvious edge, managing it is not always easy! Siloed systems make it difficult for agents to respond to customer queries quickly and efficiently, creating long wait times and frustrated customers. Then there is the difficulty of personalizing each customer’s journey, being available 24/7, and sharing updates and well-timed marketing messages with thousands of customers on a daily basis. Want to learn about that one incredible tool that makes

37:07

A Deep Dive Into CX in the Gulf Region

CX Beats ·

2023/10/04

Join us on the upcoming episode of CX Beats, our chat show geared toward delivering tangible insights from CX experts on creating exceptional customer experiences.In this episode, show host Svetlana will be joined by Mr. Waleed AlHamdan, a highly passionate KSA-based CX professional with over 25 years of experience, who has helped market leaders across verticals like banking and automobile bolster their CX by leading teams that help to increase customer loyalty. Through the course of this episode,

27:22

CX Insights From The Co-Founder of CX Accelerator...

CX Beats ·

2023/10/04

Want to find out what Iron Man has in common with customer experience?Join us on the upcoming episode of CX Beats to find out!In our latest episode, CX maverick Mr. Nate Brown engages in a lively, spirited, and insightful discussion on all things CX with show host Svetlana. Mr Brown is co-founder of CX Accelerator, the world’s leading virtual CX community. He has also mentored CX teams of leading brands to accelerate their CX transformation with failproof strategies.During this chat, Mr. Brown will

16:52

Implementing WhatsApp and Viber for Customer Support?...

CX Beats ·

2023/10/04

Join us on the next episode of CX Beats, our chat show geared toward delivering insights from digital communication experts on the current state of CX.This episode will feature Max, senior sales manager at edna and our show host Svetlana. Max has helped many businesses to find the most suitable customer communication solutions.In this episode, our experts will shed light on the obstacles faced by businesses while implementing any new communication channel, with a special focus on WhatsApp and Viber

21:53

Robust Patient Experience in 2023 – Experts Weigh In

CX Beats ·

2023/10/04

Join us on a brand-new episode of CX Beats, our series geared toward delivering insights from digital communication experts on the current state of CX.This episode will feature Archna Gupta, Head of CX at Apollo Hospitals, and Svetlana, our show host. Archana comes with over two decades of vast experience in managing customer experience with leading healthcare as well as hospitality brands. In her stints with the healthcare industry, she has successfully implemented many customer-centric changes

26:30

Are Messengers the Future of Customer Service?

CX Beats ·

2023/10/04

Our new series geared toward delivering insights from digital communication experts on the current state of CX. This episode will feature edna’s in-house experts Nikolay Vand, Product Manager and Svetlana, Digital Marketing Manager. In this episode we will discuss the role of Messengers in an Omnichannel World, specifically covering areas like:The rise of omnichannel communicationThe benefits of having an asynchronous communication channelWhat gives messengers an edgeUse of messengers in different

32:53

Where is retail CX headed? Experts share their insights

CX Beats ·

2022/11/28

The 4th episode of 𝐂𝐗 𝐁𝐞𝐚𝐭𝐬, our new series geared toward delivering insights from digital communication experts on the current state of #CX. This episode will feature Omar Khan, Head of Customer Experience at ECS, Pakistan and Saurabh Kshirsagar, Head of International Business at edna. In this episode we will cover a number of topics related to CX:What changed in CX in the last 15 yearsThe key challenges for CX leaders todayHow offline and online models complement each otherThe rise of

20:12

CX tips others can learn from retail

CX Beats ·

2022/11/25

Retail has led the way when it comes to creating 𝐧𝐞𝐱𝐭-𝐥𝐞𝐯𝐞𝐥 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬, right from contactless payments and curbside pickup to virtual clienteling and innovations in digital loyalty programs. What can other industries learn from retail when it comes to creating 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬 𝐭𝐡𝐚𝐭 𝐚𝐝𝐝 𝐫𝐞𝐚𝐥 𝐯𝐚𝐥𝐮𝐞 to customers’ lives? #CX #DigitalCommunication

15:24

Push notifications: How to make them work for your...

CX Beats ·

2022/11/24

Want to find out how to create high-impact #push notifications that actually improve engagement and control #churn? Watch this episode where our in-house experts share tips on how to master push notifications for #Android and #iOS devices so that it creates the maximum impact and boosts conversions!

12:01

How SMBs can digitalize their customer communication

CX Beats ·

2022/11/10

Listen to this episode where our in-house experts share their unique perspective on why small and medium business need to shed their inhibitions and #digitalize their customer #communication urgently. They also share practical advice on how SMBs can kickstart their digital journeys without any major infrastructure overhauls.

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