RSPA Trusted Advisor

37:39

RSPA Trusted Advisor Ep. 162: Channel Tech Trends...

RSPA Trusted Advisor ·

2026/09/30

In Episode 162 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with John Giles, President and Owner of software provider Round 2 POS, to talk retail IT tech trends – with a focus on AI’s impact on VARs and ISVs.“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT VARs and software providers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small

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41:43

RSPA Trusted Advisor Ep. 161: Relationships and...

RSPA Trusted Advisor ·

2026/09/09

In Episode 161 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks with Ashton Radican, VP of Sales in the Western Region for LANDI Global and 2026 RSPA W2W (Women 2 Women) Community Leader of the Year, about relationships and leadership.“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT VARs and software providers. Our goal is to educate you on the topics of leadership, management, hiring,

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48:46

RSPA Trusted Advisor Ep. 160: Next-Gen Leadership...

RSPA Trusted Advisor ·

2026/08/19

In Episode 160 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with Easton Bazzoli, head men’s basketball coach at Gannon (PA) University, the 2026 Division II national champion, to talk next-gen leadership. Among the topics discussed are building the foundation for a successful organization, actions veteran leaders should take to build up their next generation of leaders, and how establishing clear principles and outcomes free up leaders from the burden of dictating tactics.“The Trusted

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50:47

RSPA Trusted Advisor Ep. 159: AI & Payments...

RSPA Trusted Advisor ·

2026/07/23

In Episode 159 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks AI and payments with Travis Chrisman, President of Coastal Pay; Don Wilczynski, CEO of Merchant Rescue, powered by Tried & True Consulting; and Aidan Chau, Founder & CEO of Maple.“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT VARs and software providers. Our goal is to educate you on the topics of leadership,

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49:48

RSPA Trusted Advisor Ep. 158: Aligning Strategy &...

RSPA Trusted Advisor ·

2026/07/08

In Episode 158 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with Andy Szanger, the Director of Strategic Industries at RSPA member CDW, to discuss his journey developing strategy, people, and leadership skills across an over three-decade retail technology career. “The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT VARs and software providers. Our goal is to educate you on the topics of

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49:00

RSPA Trusted Advisor Ep. 157: “Practical Bravery” &...

RSPA Trusted Advisor ·

2026/06/24

In Episode 157 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with Kathy Durfee, the CEO and Founder of systems integrator/managed services provider TechHouse, to discuss her 30-year leadership journey. Conversation topics include embracing “practical bravery,” teaching creative problem solving, and connecting your company mission to day-to-day activities. “The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed

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41:49

RSPA Trusted Advisor Ep. 156: Startup-to-Scale...

RSPA Trusted Advisor ·

2026/06/11

In Episode 156 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with Shiv Sundar, the Co-Founder of ISV Esper, to discuss his journey leading a company from its startup phase to over $100 million in investments with hundreds of customers, partners, and team members.“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT VARs and software providers. Our goal is to educate you on the topics of

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23:57

RSPA Trusted Advisor Ep. 155: Reseller Agreement...

RSPA Trusted Advisor ·

2026/05/27

In Episode 155 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks with RSPA General Counsel Atty. Jill Miller about contract landmines in today’s reseller agreements, previewing her RetailNOW 2026 breakout session. “The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT VARs and software providers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small

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52:55

RSPA Trusted Advisor Ep. 154: Leading Through...

RSPA Trusted Advisor ·

2026/05/14

In Episode 154 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with Mark Morgan, ScanSource’s newly appointed President of Specialty Technologies, about channels in transition, companies in transition, and leaders in transition. “The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT VARs and software providers. Our goal is to educate you on the topics of leadership, management, hiring, sales,

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30:04

RSPA Trusted Advisor Ep. 153: How AI Can Expand...

RSPA Trusted Advisor ·

2026/04/29

Episode 153 of “The Trusted Advisor” features Zack Kass, the former Head of Go-To-Market for OpenAI and “one of the world’s foremost authorities on applied AI.” Kass was the featured guest for a recent RSPA Emerging Technologies Advisory Group meeting. Kass is an Executive-in-Residence at the University of Virginia, Chair of the Ruder Finn AI Advisory Council, and author of the new book The Next Renaissance: AI and the Expansion of Human Potential. Kass first crossed paths with many RSPA members

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51:31

RSPA Trusted Advisor Ep. 152: Industry Experts...

RSPA Trusted Advisor ·

2026/04/06

In Episode 152 of “The Trusted Advisor,” RPOWER President Jami Interdonato, BlueStar CMO Dean Reverman, and RSPA CEO Jim Roddy analyze the 2026 RSPA Retail IT Channel KPI Study. Interdonato, Reverman, and Roddy discuss the resurgence of partnerships, the resiliency of high-initiative VARs and ISVs, the short- and long-term benefits of recurring revenue, and more. To download your copy of the 2026 RSPA Retail IT Channel KPI Study,

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55:15

RSPA Trusted Advisor Ep. 151: AI’s Impact with Tech...

RSPA Trusted Advisor ·

2026/02/26

Episode 151 of “The Trusted Advisor” features tech entrepreneur, futurist, author, and speaker Byron Reese. Reese was a recent featured guest for an RSPA Emerging Technologies Advisory Group meeting. Reese, who has 25 years of experience as a successful technology entrepreneur, answers questions about AI’s impact, the expanding role of trusted advisors in a changing world, and why the jobs of tomorrow will be relationship-based. Reese holds numerous patents and has started and sold multiple

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50:35

RSPA Trusted Advisor Ep. 150: “Flexible Leadership”...

RSPA Trusted Advisor ·

2026/02/11

In Episode 150 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks “flexible leadership” with Bill Fultz, the General Manager of software provider LINGA. Among the topics discussed are adapting your leadership approach to each individual vs. having one set leadership style, slowing initiatives down to ensure they have a strong foundation and can survive over time, and delivering candid feedback most effectively.“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is

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49:14

RSPA Trusted Advisor Ep. 149: Epson’s Brett Van Riper...

RSPA Trusted Advisor ·

2026/01/21

In Episode 149 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks about the history and future of the retail IT channel with Brett Van Riper, Channel Account Manager for Epson. Among the topics discussed are how trends from the 1990s and 2000s are parallel to today’s channel, the importance of VARs remaining independent, how distributors drive success for channel partners, and why innovation in the POS industry is driven by Main Street, not Park Avenue.“The Trusted Advisor,” powered by the Retail

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12:17

RSPA Trusted Advisor Ep. 148: A Call to Action for...

RSPA Trusted Advisor ·

2026/01/07

In Episode 148 of “The Trusted Advisor,” RSPA CEO Jim Roddy shares accounts of mistreatment of women at industry events and issues a call to action for male leaders to step up and ensure the retail IT channel is a safe and professional environment for everyone.“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT VARs and software providers. Our goal is to educate you on the topics of leadership,

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40:15

RSPA Trusted Advisor Ep. 147: Empathetic Leadership...

RSPA Trusted Advisor ·

2025/12/16

In Episode 147 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks leadership with Sandee Finley, Chief Payments officer at Paysafe Associates and the 2025 RSPA W2W Community Leader of the Year. Among the topics discussed are the value of leading with empathy, encouragement, and authenticity, why people connect with honesty and not perfection, and the importance of creating an environment where the leader is challenged.“The Trusted Advisor,” powered by the Retail Solutions Providers Association

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47:52

RSPA Trusted Advisor Ep. 146: Retail IT Industry...

RSPA Trusted Advisor ·

2025/12/03

In Episode 146 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks retail IT industry trends and leadership with Gilbert Bailey, the President of Genius Retail and Small Business for Global Payments. Among the topics discussed are AI, enterprise tools filtering to SMB, providing solutions beyond the POS, and that leaders “action always beats inaction.”“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically

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22:38

RSPA Trusted Advisor Ep. 145: Legal Interpretations...

RSPA Trusted Advisor ·

2025/11/19

In Episode 145 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks with RSPA General Counsel Atty. Jill Miller about why VAR and ISV leaders need to understand the important difference between legal interpretations and personal opinions. Miller also provides an update on the latest news related to surcharging and cash discounting.“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT VARs and

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51:39

RSPA Trusted Advisor Ep. 144: Change Management with...

RSPA Trusted Advisor ·

2025/10/28

In Episode 144 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with Gary Manchel, the all-time winningest men’s basketball coach at Mercyhurst (PA) University, to talk leadership and change management. Among the topics discussed are how to stay focused on your core goals while experiencing significant change, best practices for leading a growing staff, how to sustain success despite change, and how to raise expectations to achieve new success.“The Trusted Advisor,” powered by the Retail

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47:20

RSPA Trusted Advisor Ep. 143: ScanSource SVP Ansley...

RSPA Trusted Advisor ·

2025/09/24

In Episode 143 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with Ansley Hoke, Senior Vice President of the Integrated Solutions Group at ScanSource, to discuss “stickier” solutions that VARs and ISVs can offer to merchants. Among the topics discussed are connected devices, IT aggregation, AI, and mobile device management. Hoke also shares insights into her leadership journey including how leaders need to understand “the power of pause.”“The Trusted Advisor,” powered by the Retail

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