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PODCAST

The DTC Podcast

What does it take to build and scale a successful direct-to-consumer brand? DTC Podcast, hosted by Eric Dyck, delivers practical e-commerce growth strategies from founders, operators, and marketing experts. Explore DTC marketing, customer acquisition, performance marketing, paid media, conversion rate optimization, customer retention, creative strategy, AI, and brand growth. Hear what works, what fails, and how leading consumer brands adapt and grow. Subscribe for actionable insights to help you

business marketing

All Episodes

00:34:20

AI Agents for Ad Creative: The Workflow Saving a...

The DTC Podcast ·

2026/10/09

How can AI agents speed up ad creative for a DTC brand? Braydon, a creative strategist at Pilothouse, has agents build his swipe file every Monday and Claude write his design tickets, which saved him five and a half hours last week.Braydon joins Eric Dyck on All Killer No Filler to walk through the full workflow. Grok Bot handles the research with a chief of staff agent that manages a team of sub-agents. Higgsfield turns the references he picks into on-brand mockups. Claude writes the tickets for

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00:41:41

The New Fundamentals of Brand Strategy (While...

The DTC Podcast ·

2026/10/05

Brand strategist Eugene Healey on DTC marketing at high creative volume: why creative is the new targeting, why brand books fail with creators, and how teams approve hundreds of ads a week.How do you keep a DTC brand coherent when you're shipping that much creative? Eugene says the fundamentals of brand still hold. The job around them has moved from controlling every campaign to orchestrating hundreds of pieces of creative the brand no longer controls.Eugene lectured in marketing and brand

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00:42:02

Black Friday Discount Strategy for DTC Brands Hooked...

The DTC Podcast ·

2026/10/02

How do you run Black Friday when your DTC brand is already hooked on discounts? Split your customers into new and repeat, keep the coupon-trained cohorts on their deal, and use the Black Friday offer to bring in new customers who have never seen your 30% off.On the second DTC Rundown, Eric Dyck is joined by Jordan Gordon, who leads email and retention at Pilothouse, and Rafael Gi, who works on partnerships and client strategy there. Each topic runs on a timer. They start with a brand that has run

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00:39:51

How to Test Connected TV for a DTC Brand: $20K a...

The DTC Podcast ·

2026/10/01

Carve Designs gave connected TV 60 days at a $20K monthly minimum before deciding it worked, which is about as clean a test as a DTC brand runs on a new channel. The lift showed up first in direct traffic and search, and conversion rates rose across channels for customers who had seen the ads.Hannah Fleming runs performance marketing at Carve Designs, the coastal apparel brand that grew out of swim. She joins Eric Dyck and Jesse Math of Keen Decision Systems to walk through the bets that take months

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00:48:11

How Terra Kaffe Pre-Sold 10,000 Espresso Machines...

The DTC Podcast ·

2026/09/28

How do you grow a DTC brand without a big brand awareness budget? Terra Kaffe founder Sahand Dilmaghani pre-sold 10,000 espresso machines from a single page with no reviews, and word of mouth has been the top reason customers buy every month for five years.On the DTC Podcast, Sahand tells Eric Dyck how he left investment banking to bootstrap a super automatic espresso machine, what he cut to get it shipped with $2.5 million already spent, and why Terra Kaffe now puts its money into community and

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00:31:10

Meta Partnership Ads Now Make Up 30 to 50% of the Ads...

The DTC Podcast ·

2026/09/25

What are Meta partnership ads, and how should a DTC brand test them before Q4? They run through a creator's handle with your brand tagged, so Meta combines both accounts' engagement signals, and Pilothouse typically sees lower CPMs on them than on ads from the brand handle alone.Jacob Geary runs Meta accounts at Pilothouse and joins Eric Dyck on All Killer No Filler to lay out how partnership ads work in practice. On the larger accounts his team runs, 30 to 50% of the ads now go out as

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00:43:17

Raising Prices in DTC: How Last Crumb Sells a $140...

The DTC Podcast ·

2026/09/21

How do you raise prices on a DTC brand without killing demand?Derek Jaeger founded Last Crumb in 2020, priced a box of cookies at $110, then moved it to $140. He says that is when the company took off. Eric Dyck gets the full DTC marketing story on the DTC Podcast: pricing as positioning, ecommerce growth without a repeat purchase, and why he killed the weekly drop model that made the brand famous.Get the DTC Newsletter: directtoconsumer.coWHAT THIS EPISODE SOLVESYour premium product is not moving

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00:25:45

Google Ads Brand Keywords: Cut 80% of Brand Spend,...

The DTC Podcast ·

2026/09/18

How much of your Google Ads budget goes to your own brand name? Most DTC marketing teams cannot answer that, and the brands defending an ambiguous brand term are paying for customer acquisition they already had. Wildflower Cases is spending the large majority of roughly $3,500 a month on the single term "wildflower," according to SEMrush.Pilothouse Senior Google Media Buyer Zav audits that account with Eric Dyck on the DTC Podcast. Brand clicks at twelve to fifteen cents, a 21,000 subscriber YouTube

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00:26:20

Under $50M: Half the Trade Budget Goes to Retail...

The DTC Podcast ·

2026/09/17

To Subscribe to DTC Newsletter - https://dtcnews.link/signupA brand doing under $50 million a year is putting roughly half of its combined retail media, trade, and shopper marketing budget into retail media. At larger companies that share drops toward 30, 20, then 15 percent. Mike Chiasson works on Keen's models, which cover $45 billion in marketing investment, and his read on where that money comes from is the part worth sitting with. It is mostly net new, sourced out of trade rather than

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00:35:24

Bonus: Send Less, Earn More: What Brevo's Data Says...

The DTC Podcast ·

2026/09/16

To Subscribe to DTC Newsletter - https://dtcnews.link/signupMost ecommerce brands are paying for every contact in the database, including the tens of thousands they have not mailed in a year. Then they mail them anyway, because they are paying for them. Channing Ferrer argues both halves of that are costing you money, and he has his own company's data to back the second half.Brevo studied its customer base and found the brands sending the least email posted the highest conversion and

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00:38:32

Ep 646: Neil Patel: Why Your Leads Are Down 40% and...

The DTC Podcast ·

2026/09/14

https://directtoconsumer.typeform.com/DTC-Brand?utm_source=podcast-646&utm_medium=podcastTo Subscribe to DTC Newsletter - https://dtcnews.link/signupnpdigital.comEric told Neil Patel that Pilothouse is now getting about 30% of its inbound from ChatGPT, with higher close rates and bigger deals. Neil's response: "I guarantee your leads are down overall. Would you confirm or disagree with me?"Down about 40%. Revenue up.Neil explains why that pattern is showing up everywhere. Someone

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00:45:14

Ep 645: DTC Rundown: "Don't Run Ads Until $10M?,"...

The DTC Podcast ·

2026/09/11

https://directtoconsumer.typeform.com/DTC-Brand?utm_source=podcast-645&utm_medium=podcastTo Subscribe to DTC Newsletter - https://dtcnews.link/signuppilothouse.co"There is absolutely no reason you should touch paid ads until you're doing five to ten million in revenue."That was Codie Sanchez, and the post went wide enough that DTC marketers spent a week arguing about whether they should be doing their jobs at all. Eric came back from vacation, saw it, and used it to launch a format

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00:50:18

Ep 644: 77% of AI Shoppers Want a Recommendation:...

The DTC Podcast ·

2026/09/07

https://directtoconsumer.typeform.com/DTC-Brand?utm_source=podcast-644&utm_medium=podcastTo Subscribe to DTC Newsletter - https://dtcnews.link/signupPhillip Jackson has spent 22 years in ecommerce, first building the software, then running agency strategy, and now running Future Commerce (futurecommerce.com), where the operating thesis is that commerce is culture.If you are a founder, brand lead, or growth operator trying to figure out what AI traffic is actually doing to your store, this one is

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00:30:24

Ep 643: Amazon Fees Hit 40%: How to Claw Back Margin...

The DTC Podcast ·

2026/09/04

https://directtoconsumer.typeform.com/DTC-Brand?utm_source=podcast-643&utm_medium=podcastTo Subscribe to DTC Newsletter - https://dtcnews.link/signuppilothouse.coIn 2020, Amazon's fees ran about 26% of your product cost. Today they run 34 to 40%, and once you add advertising most brands are at 50 to 60% before they reinvest a dollar. For the first time in years, the number of sellers on Amazon is shrinking.Tyler, head of Amazon at Pilothouse, is back to explain what he calls the Amazon

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00:44:19

How Once Upon a Farm's DTC Ads Grew Its Retail...

The DTC Podcast ·

2026/09/03

To Subscribe to DTC Newsletter - https://dtcnews.link/signupOnce Upon a Farm did $85.4 million in Q2, up 42% year over year, and reached 6.2% of US households against 5.0% a year earlier. Some of that growth traces back to a campaign that was never supposed to produce it. They were running lower-funnel media to their own site, a clean shop-now call to action, the kind of campaign you judge by tomorrow's site revenue. What moved was the retail business. Instacart got more efficient. Programs with

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00:30:08

Ep 642: Kick or Keep These Trends with DÔEN's Ashley...

The DTC Podcast ·

2026/08/31

https://directtoconsumer.typeform.com/DTC-Brand?utm_source=podcast-642&utm_medium=podcastTo Subscribe to DTC Newsletter - https://dtcnews.link/signupAshley Kick runs ecommerce at DÔEN (shopdoen.com), the Los Angeles apparel brand founded by sisters Margaret and Katherine Kleveland. Eric met her at the Whalies giving hot takes on stage, so this episode is a new format built for exactly that: World Cup themed, 15 ecommerce topics, kick it or keep it.If you run a premium brand and you are tired of

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00:34:45

Ep 641: Creator-Handle Ads Ran 70% More Efficient:...

The DTC Podcast ·

2026/08/28

https://directtoconsumer.typeform.com/DTC-Brand?utm_source=podcast-641&utm_medium=podcastTo Subscribe to DTC Newsletter - https://dtcnews.link/signuppilothouse.coDTC Twitter has spent the last few months arguing about volume versus strategy. Aves from Pilothouse thinks both camps are answering the wrong question. Eric brings her back for an all killer no filler on creative coverage: what it means now, how she decides what to make next, and the system she spent her summer building.For anyone who

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00:39:59

Bonus: $65M Exit, Zero Employees: How Olauto...

The DTC Podcast ·

2026/08/26

To Subscribe to DTC Newsletter - https://dtcnews.link/signupTyler Handley sold Inkbox to BIC for $65 million. His new company, Olauto, sells a $33 car air freshener, launched last September, is already profitable, and has zero employees. Four people, some contractors, and AI running the back office. The one thing they refuse to automate: when a customer emails, a human answers. Every time.The guy who built the software behind that is Mike Maleszyk, Tyler's friend since high school, who started

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00:29:03

Ep 640: 2x LTV From Loyalty Without Discounting:...

The DTC Podcast ·

2026/08/24

https://directtoconsumer.typeform.com/DTC-Brand?utm_source=podcast-640&utm_medium=podcastTo Subscribe to DTC Newsletter - https://dtcnews.link/signupHannah Fleming runs performance marketing at Carve Designs (carvedesigns.com), the Northern California swim and apparel brand founded in 2003 and acquired by Komar Brands in December 2025. Before Carve she spent years at Amer Sports on the digital team behind Salomon, Atomic, Suunto, Arc'teryx and Wilson.If you run retention or growth at a brand

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00:24:54

Ep 639: "The Creative Is the Brief": Pilothouse on AI...

The DTC Podcast ·

2026/08/21

https://directtoconsumer.typeform.com/DTC-Brand?utm_source=podcast-639&utm_medium=podcastTo Subscribe to DTC Newsletter - https://dtcnews.link/signupMedia owns the traffic. Brand owns the site. The page in between belongs to nobody, and it's been sitting in a Notion doc called landing page priorities Q3 since 2022.Eric brings Daniel from Pilothouse back for an all killer no filler on the post-click experience: why it stayed generic for a decade, what changed in the last twelve months, and

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