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PODCAST

OSAP Observations

An original podcast series from the Ohio Society of Association Professionals featuring candid conversations about the latest trends, challenges and success stories shaping the association world.

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All Episodes

23:52

Leading With Intention: Engagement, Experimentation,...

OSAP Observations ·

2025/12/19

In this episode, host Jarrod A. Clabaugh, CAE, sits down with Angela Kisskeys, president of Associations North, to explore her path into association management and the evolution of the profession over the past 15 years. Angela reflects on how member engagement has changed, the need to stay focused amid shifting expectations, and why listening to members is essential to staying relevant. The conversation highlights the importance of experimentation, adaptability, and community-building, as well as

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27:25

Leading the Room: Crafting Meaningful Learning...

OSAP Observations ·

2025/11/20

In this episode, host Jarrod A. Clabaugh, CAE, sits down with Erin Fischer and Mike McRee for a dynamic conversation about elevating leadership training and facilitation. Together, they unpack what it takes to design learning experiences that truly resonate—from understanding your audience and shaping participant-centered sessions to using storytelling as a powerful engagement tool. They also explore why prep work and post-session follow-up are essential for lasting impact. Throughout the

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23:35

Turning Policy Into Progress: How Associations Make...

OSAP Observations ·

2025/10/23

In this episode, host Jarrod A. Clabaugh, CAE, is joined by Mary Kate Cunningham, CAE, Chief Public and Governance Officer at ASAE, and Ali Bedford, vice president at Integer, for a conversation on the power of advocacy in advancing associations and nonprofits. Together, they unpack recent wins in tax reform and workforce legislation and share how effective storytelling, grassroots engagement, and strong relationships with policymakers can drive meaningful change. The discussion also highlights how

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24:44

Choose Your Ending: Resilience Strategies for...

OSAP Observations ·

2025/09/29

In this episode, host Jarrod A. Clabaugh, CAE, sits down with keynote speaker, author, and resilience strategist Shawn Ellis. Shawn unpacks his signature Choose Your Ending Method and Five Cs of Radical Adaptability—calm, clarity, courage, confidence, and community—showing how these principles help association leaders let go, adapt, and grow in a rapidly changing environment. He also shares his personal journey into the association space, the inspiration behind his method, and why embracing

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26:23

The Power of Empathy and Authentic Connection in...

OSAP Observations ·

2025/08/29

In this episode, host Jarrod A. Clabaugh, CAE, welcomes Lowell Aplebaum, EdD, FASAE, CAE, CEO of Vista Cova and a recognized leader in association management and facilitation. Lowell reflects on his path from education into the association world, sharing how curiosity, intentionality, and authentic connection shape effective leadership. The discussion explores the growing need for genuine community in a noisy digital era, the rising importance of personalized communication, and the future of

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24:36

IMPACTful Conversations: Communicate with Clarity,...

OSAP Observations ·

2025/07/31

In this episode, host Jarrod A. Clabaugh, CAE, sits down with Patrick Donadio, CSP—renowned communication strategist, keynote speaker, author, and executive coach—to explore what it really takes to elevate both personal and organizational communication. Drawing from over two decades of experience, Patrick introduces his powerful six-step IMPACT process and unpacks common communication pitfalls, from unclear messaging to digital distractions. Together, they dive into the art of active listening, the

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23:21

The Power of Story: Building Community Through...

OSAP Observations ·

2025/06/26

In this episode, host Jarrod A. Clabaugh, CAE, chats with motivational speaker and improv comedian James Robilotta about the power of authentic conversations. Together, they explore how curiosity deepens human connection, why storytelling builds community, and the importance of prioritizing mental health and work-life balance. With humor and honesty, James offers practical insights for creating more meaningful interactions—in both personal and professional life.This episode is sponsored by the Ohio

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24:32

Smarter Tech, Human Touch: AI in the Association Space

OSAP Observations ·

2025/05/29

In this episode, host Jarrod A. Clabaugh, CAE, sits down with tech expert and keynote speaker Beth Ziesenis, affectionately known in the association world as "your nerdy best friend." Together, they explore Beth’s journey into the association space and dive into her latest book, "Real People, Real AI," which showcases the unexpected and creative ways everyday users are embracing AI in both personal and professional settings. Beth unpacks current trends in artificial intelligence, the growing

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25:02

Balancing High Tech and High Touch: Elevating the...

OSAP Observations ·

2025/04/30

In this episode, host Jarrod A. Clabaugh, CAE, chats with keynote speaker and Black Tie Experience founder Bob Pacanovsky about the critical balance between technology and human connection in today's digital landscape. Bob shares how his personal journey led him to the nonprofit world and a deeper understanding of what makes interactions truly memorable. Together, they explore how associations can enhance member engagement and customer service by combining innovative tech tools with intentional,

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26:58

The Business of Travel: Marketing, Funding, and the...

OSAP Observations ·

2025/03/31

In this episode, host Jarrod A. Clabaugh, CAE, sits down with Melinda Huntley, executive director of the Ohio Travel Association, to explore her journey in the travel economy and association management. They discuss how early engagement with associations shaped her career, the impact of federal funding cuts on Ohio tourism, and the challenges of economic uncertainty. Melinda also highlights the power of partnerships, strategic marketing, and collaborative storytelling in driving success for the

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26:16

Navigating HR Challenges: Legal Shifts, DEI, and...

OSAP Observations ·

2025/02/25

In this episode, host Jarrod A. Clabaugh, CAE, speaks with Cathleen Snyder, SPHR, SHRM-SCP, director of training & development at Clark Schaefer Strategic HR. They explore the impact of recent executive orders on DEI programs, strategies for navigating HR challenges, and how to support a multi-generational workforce in today’s evolving job market. Cathleen shares practical insights on adapting to legal changes, retaining top talent, and strengthening workplace culture. She also highlights the

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26:58

Sustaining Success: Board Engagement, Revenue...

OSAP Observations ·

2025/01/30

In this episode, host Jarrod A. Clabaugh, CAE, sits down with Avi Olitzky, president and principal consultant of Olitzky Consulting Group, to explore the shifting landscape of association and nonprofit management. Avi shares his journey into the association world and offers insights on change management, innovation, and the power of an abundance mindset. The conversation dives into micro vs. macro innovations, creating alternative revenue streams, and prioritizing member impact over sheer numbers

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20:52

Advocacy at Work: Protecting Associations Amid Tax...

OSAP Observations ·

2024/12/23

In this episode, host Jarrod A. Clabaugh, CAE, talks with Mary Kate Cunningham, CAE, Chief Public and Governance Officer at ASAE, about upcoming tax reforms, healthcare changes, and their potential impacts on associations and nonprofits. Mary Kate highlights the critical need to educate lawmakers on the essential contributions of these organizations and shares proactive strategies, such as coalition building, to address legislative threats. Together, they emphasize the importance of vigilance and

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32:34

Prioritizing Health: Wellness Tips for Association...

OSAP Observations ·

2024/11/25

In this episode, host Jarrod A. Clabaugh, CAE, sits down with Sandi Jacobs, CEO of Life with Zest, to explore practical health and wellness strategies tailored for busy association professionals. Sandi shares the transformative power of a balanced diet, emphasizing how food choices can significantly impact life expectancy—shifting from a typical Western diet to an optimal one could add years to your life. The discussion also covers the crucial role of sleep, with tips on achieving the recommended

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21:06

Building Your Personal Brand Through Consistency,...

OSAP Observations ·

2024/10/30

In this episode, host Jarrod A. Clabaugh, CAE, sits down with leadership expert and author Peter Margaritis, CSP, to explore the essentials of building a professional brand through consistency, authenticity, and adaptability. Peter discusses the importance of a strong digital presence and creativity, especially as AI and the pandemic reshape workplace dynamics. He also offers advice for young professionals, emphasizing patience, positivity, and embracing change as they grow in their careers.This

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24:04

Leading with Emotional Intelligence

OSAP Observations ·

2024/09/30

In this episode, host Jarrod A. Clabaugh, CAE, chats with Russ Webb, CAE, executive director of the Bay Area Apartment Association, about the role of emotional intelligence (EQ) in leadership. Russ shares insights on how leaders with strong EQ can build more engaged, happier, and productive teams by emphasizing self-awareness, empathetic listening, and a commitment to ongoing learning. They also explore how the COVID-19 pandemic has reshaped workplace dynamics and the growing importance of hiring

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25:15

Mastering Strategic AI in Associations

OSAP Observations ·

2024/08/29

In this episode, host Jarrod A. Clabaugh, CAE, sits down with tech expert and keynote speaker Beth Ziesenis, affectionately known in the association world as "your nerdy best friend." Beth delves into the strategic use of AI in associations, urging a thoughtful, methodical approach over haphazard implementation. She discusses the challenges of AI adoption, such as the abundance of vendors and the lack of standardization, and shares practical examples of AI tools. Beth also emphasizes the importance

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30:49

Fostering Strategic Curiosity and Embracing Innovation

OSAP Observations ·

2024/07/25

In our inaugural episode, host Jarrod A. Clabaugh, CAE, interviews Lowell Aplebaum, EdD, FASAE, CAE, CEO of Vista Cova and an expert in association management and professional facilitation. Lowell shares his journey into the association world, beginning with his work at the American Institute of Chemical Engineers, where he enhanced student membership through relationship-building and innovative leadership structures. The conversation covers the significance of creating inclusive communities,

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01:05

OSAP Observations Trailer

OSAP Observations ·

2024/06/17

The Ohio Society of Association Professionals presents the all-new OSAP Observations – an original podcast series where we chat with association executives from Ohio and industry leaders throughout the country to delve into latest trends, challenges and success stories shaping the associational world. Join our host Jarrod A. Clabaugh, CAE and his guests as they provide valuable takeaways and inspiration to elevate your organization.

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19 results

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