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PODCAST

The Walk Around

A car dealership podcast that brings all things automotive to your listening ears! Learn how to grow your dealership, or grow your automotive career with sales, Finance, Fixed Operations, and Leadership insights.

leisure automotive

All Episodes

00:32:41

S4E20 - Dealership Profitability & Disruption: What’s...

The Walk Around ·

2025/11/19

Steve Greenfield, GP at Automotive Ventures, shares his perspective on affordability challenges, dealership profitability, emerging retail tech, and how AI may shape the future of customer experience and operational efficiency.For more information about our guest, visit their ⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠. Episode Breakdown0:00 - Meet Steve of Automotive Ventures! 0:53 - The state of vehicle affordability and consumer credit4:00 - Supply chain fragility and new chip constraints6:19 - What dealers can control to

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00:44:35

S4E19 - From Tesla to Tekion: How One Founder is...

The Walk Around ·

2025/10/23

Jay Vijayan, Founder & CEO at Tekion, discusses the dealership pain points he saw which led to the creation of his business. He also shares insights on AI and digital retail and lessons he learned from his leadership role at Tesla. For more information about our guest, visit their ⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠. Episode Breakdown0:00 - Jay’s introduction to the automotive industry 7:42 - Why Jay’s company decided to acquire dealerships 10:23 - The major pain points he saw dealerships facing 15:38 - What Jay

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00:33:30

S4E18 - Consumer Buying Trends Dealers Need To Know

The Walk Around ·

2025/10/08

Marc Bland, Head of New Business and Growth Audiences for S&P Global, breaks down the trends he’s seeing across customer bases, the segment OEMs are overlooking, how to engage more buyers and his opinion on TikTok car sales.For more information about our guest, visit their ⁠⁠⁠LinkedIn⁠⁠⁠. Episode Breakdown0:00 - Marc's insight on OEM sales and consumers3:33 - What’s important for dealers to pay attention to7:14 - Who is driving buyer growth?9:09 - How dealers can engage fast growing buyer

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00:33:16

S4E17 - Built to Last: Strengthening Your...

The Walk Around ·

2025/10/01

Jenell Ross, President at Bob Ross Buick GMC, discusses taking over the helm of her father’s dealership, how she is working to improve operational performance and supporting the presence of women across the industry.For more information about our guest, visit their ⁠⁠⁠LinkedIn⁠⁠⁠. Episode Breakdown0:00 - Meet Jenell2:13 - The state of the business3:46 - Key leadership lessons learned5:55 - The industry at its core is...8:49 - Innovations that had the biggest impact12:41 - Navigating talent

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00:25:28

S4E16 - Leading the Next Generation of Dealers

The Walk Around ·

2025/09/24

Karen Ford, President at Sutton Ford and incoming NextGen Committee President at NAMAD, talks cultivating culture and continuing legacies at dealerships. Plus, what she had to do before she could join her family’s dealership. For more information about our guest, visit their ⁠⁠LinkedIn⁠⁠. Episode Breakdown0:00 - Karen’s journey to becoming a dealer 5:50 - What OEM work-experience gave Karen as a dealership leader6:47 - How Karen’s continuing a dealership legacy 8:10 - Top rewarding moments from

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00:31:34

S4E15 - The Human Connection At Your Dealership

The Walk Around ·

2025/09/17

Perry Watson IV, President of NAMAD, explains the necessity of improving the human element at dealerships. He details different ways dealers can accomplish this and shares how NAMAD is helping dealers and their communities evolve. For more information about our guest, visit their ⁠LinkedIn⁠. Episode Breakdown0:00 - Meet Perry1:56 - Are dealers optimistic regardless of market uncertainties?3:39 - Being a servant leader5:59 - What does winning look like in automotive?7:00 - How dealers can connect

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00:19:18

S4E14 - The Grit Behind Great Dealers

The Walk Around ·

2025/09/09

Joey Huang, Dealer Owner at Great Lakes Auto Group, discusses the transition from medical school to automotive. He shares how a tenacious, yet respectful attitude has driven his career, along with people believing in his potential. In this episode you’ll hear: How Joey used grit and optimism to reach his goals How intentional relationship building created new career opportunities How dealers can prepare for market uncertainties in 2026 For more information about our guest, visit their

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00:26:12

S4E13 - Tariffs & Transitions: Navigating Automotive...

The Walk Around ·

2025/06/20

Jonathan Jordan and Jamie Horowitz of JM&A Group dive into the latest uncertainties facing the automotive industry, including the impact of tariffs. Don’t miss strategic insights to help you navigate the changes at your dealership.For more about our guests, visit their LinkedIn: Jonathan Jordan & Jamie HorowitzEpisode Breakdown0:00 - Meet our guests!1:50 - Financial impacts of tariffs in the automotive industry6:55 - How dealers can reposition F&I products for customers9:54 - Claims

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00:16:13

S4E12 - What Dealers Should Know About Customer...

The Walk Around ·

2025/06/18

Chris Sutton, Senior Vice President of Auto Benchmarking and Customer Success at J.D. Power, talks data around customer sentiment in the dealership, digital retail and technology advancements and his view of the 2025 industry.For more info about Chris, visit his LinkedIn.Episode Breakdown0:00 - Meet Chris 2:59 - What should dealers be mindful of in 2025? 4:06 - Why some dealers are less focused on digital 7:15 - The top issue seen in customer experience data 8:08 - How to boost customer satisfaction

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00:26:38

S4E11 - How Micro-Learning is Changing Dealership...

The Walk Around ·

2025/05/14

Training your dealership’s team is a continuous, yet important process. Discover ways to explore innovative training opportunities at your dealership and empower your team with Matthias Stoever, Co-Founder and CEO at RockEd.For more about Matthias, visit his LinkedIn. Episode Breakdown0:00 - Meet Matthias & RockED10:11 - The origin story behind his startup14:37 - What training behaviors are being seen from micro training?16:46 – Why is training in this area the least invested in?18:36 - How

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00:17:30

S4E10 - How to Effectively Market Your Dealership...

The Walk Around ·

2025/05/05

Laurie Halter has worked in automotive marketing and PR for 20+ years with her company, Charisma! Communications. She shares valuable advice for developing a content strategy that empowers your team and engages your customers.For more about Laurie, visit her LinkedIn.Episode Breakdown0:00 - Meet Laurie! 0:57 - What are you excited about in the industry this year? 1:27 - AI technology in the service lane 3:05 - Are more dealers expanding mobile service options 4:48 - Balancing technology and human

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00:17:50

S4E09 - Improving Your Online to In-Store Experience...

The Walk Around ·

2025/04/24

Steve Roessler, Chief Evangelist Officer at automotive CRM company, DriveCentric, discusses how your dealership’s CRM should be functioning, the usage of artificial intelligence in maintaining customer relationships and more.For more about Steve, visit his LinkedIn.Episode Breakdown0:00 - Steve, Buc-ee's and NADA 2025 5:08 - DriveCentric’s mission for dealers 9:06 - Will Artificial Intelligence replace humans in the dealership? 12:51 - How to improve the online to in-store experience 15:22 -

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00:29:30

S4E08 - High Performing Dealerships Do This with...

The Walk Around ·

2025/04/16

David Spisak is back on The Walk Around podcast! He's the President and CEO of Disruptive Growth Solutions, a consulting and advisory firm centered on retail automotive, while also being the podcast host of The David Spisak Show. In this episode, David speaks on his experience running a dealership and his advice for dealers’ process improvement this year. Plus, he discusses what an effective process looks like at your dealership and the ripple effect it brings. Don’t miss the wit and wisdom from a

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00:25:31

S4E07 - Digital Retail, EVs and The Automotive...

The Walk Around ·

2025/04/09

Jamie Butters is a seasoned reporter within the automotive industry, having worked at The Detroit Free Press, Bloomberg and currently as the Executive Editor of Automotive News. He shares what it’s like working at well-known publishers and why Automotive News attends trade shows. Jamie also shares insights into the trends dealers he has talked with are concerned – or excited -- about for 2025 and he shares what he’s keeping an eye on in the industry.For more about Jamie, visit his

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00:30:14

S4E06 - Developing Seamless Processes at Your...

The Walk Around ·

2025/03/31

April Simmons has worked in the automotive industry for nearly three decades. Her experience spans across the retail side of the dealership; with positions as Finance Manager, Retail Desk Manager, Internet Sales Director and now as Corporate Internet and Marketing Director at Horne Auto Group. April shares how the finance office shaped her career path, why she thinks 2025 is going to “be a foundational year,” and she discusses how dealers should be proactively looking at regulations from the FTC

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00:28:16

S4E05 - Protecting Your Dealership Data with Brian...

The Walk Around ·

2025/03/19

Brian Kramer, EVP of Dealer Growth & Success at Cars Commerce and a former dealership General Manager, brings a wealth of industry experience (nearly 30 years!) to the podcast. Brian dives into key topics on dealership operations, data privacy, sales strategies, and vehicle trade-ins. He reflects on his career in retail automotive and shares what he misses most from those days, along with highlighting several interesting statistics from industry-disrupters like CarMax and Carvana. Plus, don’t

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00:50:20

S4E04 - Rita Case on Building An Automotive Legacy

The Walk Around ·

2025/03/07

We had the honor of speaking with Rita Case, president and CEO of Rick Case Automotive Group and one of the most successful female automobile dealers in the country with 16 stores operating in Florida and Georgia. Rita shares about her incredible journey developing her personal brand in the industry as a female dealer; how she, along with her husband, built a well-known automotive company, and her top tips for running a successful dealership. From the importance of customer service and a centralized

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00:29:35

S4E03 - Behind the Wheel of Dealership Culture with...

The Walk Around ·

2025/03/05

We caught up with Sam D’Arc, COO at Zeigler Automotive Group, a privately-owned dealer group with 78 franchises across 35 locations in Wisconsin, Illinois, Indiana and Michigan. Sam hosts two automotive podcasts – Driving Vision at Zeigler and Industry Spotlight from the Car Dealership Guy. On The Walk Around, Sam draws insight from his years of experience within the automotive industry and shares how Zeigler has transformed its operations process and grown its customer and employee base through

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00:23:34

S4E02 - Jonathan Smoke’s 2025 Industry Predictions

The Walk Around ·

2025/02/26

Jonathan Smoke may have a positive outlook for the automotive industry in 2025, but what rate does he find toughest to predict? The Chief Economist at Cox Automotive stopped by our booth at NADA to share his thoughts and data behind buyer satisfaction, digital retail tools and why an adoption gap persists with dealers. He also discusses what the electric vehicle market share could look like this year. Plus, don’t miss the song DJ Smoke is designating for the auto market industry as a whole and one

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00:34:39

S4E01 - The Road Ahead: Eric Flow's Insights on...

The Walk Around ·

2025/02/10

Eric Flow, COO at Flow Automotive Companies, has been in the industry since he was born, helping out his father and grandfather in their stores when he could. Working for an auto group that has more than 50 locations throughout North Carolina and Virgina is no easy feat, yet Eric shares how Flow Automotive works to stay progressive and develop customer loyalty at a deeper level. He also discusses his optimistic viewpoint on what the industry will look like in 2025, despite affordability and EVs

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104 results

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