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PODCAST

The Walk Around

A car dealership podcast that brings all things automotive to your listening ears! Learn how to grow your dealership, or grow your automotive career with sales, Finance, Fixed Operations, and Leadership insights.

leisure automotive

All Episodes

00:18:38

S5E08 - The Affordability Outlook: What the Data Says

The Walk Around ·

2026/04/01

Jonathan Banks, VP of Product Retailing for JD Power’s Retailing Portfolio, breaks down macro trends across the industry, used-car profit strategies, and how dealer principals can optimize performance in the next 12–18 months.Episode Breakdown 00:00 - Meet Jonathan Banks01:00 - Macroeconomic trends dealers should be thinking about03:30 - Affordability: What should dealers be paying attention to08:09 - Strategies dealers should be using to optimize used car profits10:49 - Thoughts on dealer certified

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00:21:41

S5E07 - Finding Your Voice in Automotive Leadership

The Walk Around ·

2026/03/27

Eve Knudtsen, President of Knudtsen Auto Group, is a third-generation dealer leading three stores across the Pacific Northwest. She shares insights on leadership, technology, culture and her experience as a woman in automotive.Episode Breakdown 00:00 - Meet Eve Knudtsen!02:31 - Making your voice heard as a woman in automotive05:02 - Advice to women pursuing leadership positions06:19 - Advice to those new to automotive careers07:35 - What Eve is focusing on in 2026 at her group09:23 - Areas of

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00:14:15

S5E06 - 2026 Automotive Market Outlook: Affordability...

The Walk Around ·

2026/03/20

Tyson Jominy, SVP of Data & Analytics at J.D. Power, discusses affordability pressures, interest rates, lease returns, and why stable demand and mid-cycle conditions will shape dealer planning for the 2026 auto market.Episode Breakdown 00:00 - Meet Tyson Jominy from J.D. Power01:05 - Affordability and the role of monthly payment03:29 - What longer loan terms mean for dealers04:36 - Limited used supply and strong trade-in values05:38 - Service lanes as a used inventory opportunity06:49 - Does the

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00:12:32

S5E05 - How A Major Dealership Group is Approaching...

The Walk Around ·

2026/03/13

Christian Crain, VP of Crain Automotive Holdings, discusses leading a 23-store dealer group, their focus on seamless operations and how they are addressing the affordability challenges their guests are facing now.Episode Breakdown 00:00 - Meet Christian Crain02:15 - How Crain Automotive is addressing customer affordability05:24 - Creating a frictionless process07:45 - Best Bets with Christian Crain 08:31 - Will AI handle more than 30% of your store’s customer communications?10:32 - Will 100% online

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00:26:16

S5E04 - The Marketing Playbook for Dealership Success

The Walk Around ·

2026/03/11

John Fitzpatrick, President & CEO of Force Marketing, joins the podcast to share insights on marketing trends in 2026, the future of AI and technology, customer engagement opportunities and strategies for dealership growth.Episode Breakdown 00:00 - Meet John Fitzpatrick! 01:58 - Trends in Dealership Marketing and Customer Engagement02:28 - The “4A” Strategy (Audience, Attention, Automation, Attribution)04:54 - The Importance of Consistent Messaging and Response Time 08:52 - AI in Dealerships:

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00:13:46

S5E03 - Fixed Operations: How Video is Changing...

The Walk Around ·

2026/03/05

Ted Ings of Fixed Ops Roundtable shares fixed ops technology innovations, including technician video MPIs and AI, and explains how they improve transparency, approvals and strengthen overall service department performance.Episode Breakdown 00:00 - Meet Ted from Fixed Ops Roundtable! 03:07 - What's the biggest Fixed Ops innovation? 05:29 - Measuring video engagement and ROI 06:04 - Implementing the technology 07:30 - How service drive acquisition is connecting departments 09:07 - Sales-to-Service

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00:22:45

S5E02 - Digital Trust: What Causes Customers to Convert

The Walk Around ·

2026/02/27

Brian Kramer from Cars.com makes his third podcast appearance with us to share industry insights on the future of AI and digital retailing, how process drives profitability, and the wave of demand for used EVs in 2026.For more information about our guest, visit their ⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠. Episode Breakdown0:00 - Brian returns for a third time! 2:00 - Digital retailing & AI in 20265:53 - Optimizing your dealership’s digital presence8:30 - Brian’s first impressions on JM&A Group’s Gyde platform10:33 -

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00:18:51

S5E01 - How NADA is Advocating for Dealers in 2026

The Walk Around ·

2026/02/24

NADA President & CEO Mike Stanton discusses dealer sentiment around affordability concerns, NADA's work to strengthen the dealer environment, key public policy initiatives and strengthening the franchise system. In this episode you’ll hear:The pulse on dealer economic concerns How NADA is addressing technician shortages and training Protecting dealers and remaining compliant with Artificial Intelligence For more information about our guest, visit their ⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠. Episode Breakdown0:00 -

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00:49:12

S4E21 - Mastering the Balance of Leadership At Your...

The Walk Around ·

2026/01/07

From the finance office to General Manager, Jesse Hill of Safford Mazda Sterling shares how he balances family life with a busy career, how he led a virtual change in the finance office and advice for future dealership leaders.For more information about our guest, visit their ⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠. Episode Breakdown0:00 - Jesse’s journey to the auto industry 7:29 - Balancing family with the demands of retail automotive careers13:39 - Initial thoughts on virtual finance at the dealership19:42 - How

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00:32:41

S4E20 - Dealership Profitability & Disruption: What’s...

The Walk Around ·

2025/11/19

Steve Greenfield, GP at Automotive Ventures, shares his perspective on affordability challenges, dealership profitability, emerging retail tech, and how AI may shape the future of customer experience and operational efficiency.For more information about our guest, visit their ⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠. Episode Breakdown0:00 - Meet Steve of Automotive Ventures! 0:53 - The state of vehicle affordability and consumer credit4:00 - Supply chain fragility and new chip constraints6:19 - What dealers can control to

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00:44:35

S4E19 - From Tesla to Tekion: How One Founder is...

The Walk Around ·

2025/10/23

Jay Vijayan, Founder & CEO at Tekion, discusses the dealership pain points he saw which led to the creation of his business. He also shares insights on AI and digital retail and lessons he learned from his leadership role at Tesla. For more information about our guest, visit their ⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠. Episode Breakdown0:00 - Jay’s introduction to the automotive industry 7:42 - Why Jay’s company decided to acquire dealerships 10:23 - The major pain points he saw dealerships facing 15:38 - What Jay

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00:33:30

S4E18 - Consumer Buying Trends Dealers Need To Know

The Walk Around ·

2025/10/08

Marc Bland, Head of New Business and Growth Audiences for S&P Global, breaks down the trends he’s seeing across customer bases, the segment OEMs are overlooking, how to engage more buyers and his opinion on TikTok car sales.For more information about our guest, visit their ⁠⁠⁠LinkedIn⁠⁠⁠. Episode Breakdown0:00 - Marc's insight on OEM sales and consumers3:33 - What’s important for dealers to pay attention to7:14 - Who is driving buyer growth?9:09 - How dealers can engage fast growing buyer

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00:33:16

S4E17 - Built to Last: Strengthening Your...

The Walk Around ·

2025/10/01

Jenell Ross, President at Bob Ross Buick GMC, discusses taking over the helm of her father’s dealership, how she is working to improve operational performance and supporting the presence of women across the industry.For more information about our guest, visit their ⁠⁠⁠LinkedIn⁠⁠⁠. Episode Breakdown0:00 - Meet Jenell2:13 - The state of the business3:46 - Key leadership lessons learned5:55 - The industry at its core is...8:49 - Innovations that had the biggest impact12:41 - Navigating talent

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00:25:28

S4E16 - Leading the Next Generation of Dealers

The Walk Around ·

2025/09/24

Karen Ford, President at Sutton Ford and incoming NextGen Committee President at NAMAD, talks cultivating culture and continuing legacies at dealerships. Plus, what she had to do before she could join her family’s dealership. For more information about our guest, visit their ⁠⁠LinkedIn⁠⁠. Episode Breakdown0:00 - Karen’s journey to becoming a dealer 5:50 - What OEM work-experience gave Karen as a dealership leader6:47 - How Karen’s continuing a dealership legacy 8:10 - Top rewarding moments from

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00:31:34

S4E15 - The Human Connection At Your Dealership

The Walk Around ·

2025/09/17

Perry Watson IV, President of NAMAD, explains the necessity of improving the human element at dealerships. He details different ways dealers can accomplish this and shares how NAMAD is helping dealers and their communities evolve. For more information about our guest, visit their ⁠LinkedIn⁠. Episode Breakdown0:00 - Meet Perry1:56 - Are dealers optimistic regardless of market uncertainties?3:39 - Being a servant leader5:59 - What does winning look like in automotive?7:00 - How dealers can connect

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00:19:18

S4E14 - The Grit Behind Great Dealers

The Walk Around ·

2025/09/09

Joey Huang, Dealer Owner at Great Lakes Auto Group, discusses the transition from medical school to automotive. He shares how a tenacious, yet respectful attitude has driven his career, along with people believing in his potential. In this episode you’ll hear: How Joey used grit and optimism to reach his goals How intentional relationship building created new career opportunities How dealers can prepare for market uncertainties in 2026 For more information about our guest, visit their

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00:26:12

S4E13 - Tariffs & Transitions: Navigating Automotive...

The Walk Around ·

2025/06/20

Jonathan Jordan and Jamie Horowitz of JM&A Group dive into the latest uncertainties facing the automotive industry, including the impact of tariffs. Don’t miss strategic insights to help you navigate the changes at your dealership.For more about our guests, visit their LinkedIn: Jonathan Jordan & Jamie HorowitzEpisode Breakdown0:00 - Meet our guests!1:50 - Financial impacts of tariffs in the automotive industry6:55 - How dealers can reposition F&I products for customers9:54 - Claims

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00:16:13

S4E12 - What Dealers Should Know About Customer...

The Walk Around ·

2025/06/18

Chris Sutton, Senior Vice President of Auto Benchmarking and Customer Success at J.D. Power, talks data around customer sentiment in the dealership, digital retail and technology advancements and his view of the 2025 industry.For more info about Chris, visit his LinkedIn.Episode Breakdown0:00 - Meet Chris 2:59 - What should dealers be mindful of in 2025? 4:06 - Why some dealers are less focused on digital 7:15 - The top issue seen in customer experience data 8:08 - How to boost customer satisfaction

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00:26:38

S4E11 - How Micro-Learning is Changing Dealership...

The Walk Around ·

2025/05/14

Training your dealership’s team is a continuous, yet important process. Discover ways to explore innovative training opportunities at your dealership and empower your team with Matthias Stoever, Co-Founder and CEO at RockEd.For more about Matthias, visit his LinkedIn. Episode Breakdown0:00 - Meet Matthias & RockED10:11 - The origin story behind his startup14:37 - What training behaviors are being seen from micro training?16:46 – Why is training in this area the least invested in?18:36 - How

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00:17:30

S4E10 - How to Effectively Market Your Dealership...

The Walk Around ·

2025/05/05

Laurie Halter has worked in automotive marketing and PR for 20+ years with her company, Charisma! Communications. She shares valuable advice for developing a content strategy that empowers your team and engages your customers.For more about Laurie, visit her LinkedIn.Episode Breakdown0:00 - Meet Laurie! 0:57 - What are you excited about in the industry this year? 1:27 - AI technology in the service lane 3:05 - Are more dealers expanding mobile service options 4:48 - Balancing technology and human

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