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PODCAST

Profiles in Prosperity

Service Roundtable

Do you like stories about business? I do! I’m endlessly fascinated by the creative and innovative strategies business people employ to build their businesses. I love the stories of how businesses were started, bought, sold, grown, failed, and the stories of pitfalls and advances. They’re all interesting. As someone who runs a business and advises others who run businesses, I find the stories useful and informative as well as cautionary and inspirational.

business management & marketing

All Episodes

26:29

163 - Jason Brace & Wes Scott: Legal Insights for...

Profiles in Prosperity ·

2025/08/15

For the first time, a law firm has joined the Service Nation rewards program, and it's a big one—Frost Brown Todd, a national firm with over 700 attorneys and a strong focus on home services. In this episode, David Heimer speaks with partners Jason Brace and Wes Scott about their backgrounds, the firm's nationwide reach, and their deep experience advising residential service contractors. Jason and Wes share how they became passionate about serving the trades, often working with founders and

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30:05

162 - Chris Michel - Understand Personality Profiles...

Profiles in Prosperity ·

2025/07/29

We welcome back Chris Michel, Training Director at Service Nation and author of The Red Chair Experience. Chris dives deep into the DiSC personality assessment system — what it is, why it matters, and how contractors can use it to build stronger teams, hire smarter, and improve communication professionally and personally. What You'll Learn: What DiSC is and how it differs from other assessments Why understanding yourself is the first step to becoming a better communicator How DiSC

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15:00

161 - Brian Stack - Growing for Others

Profiles in Prosperity ·

2025/07/15

Brian Stack is the president of Stack Heating, Cooling, Plumbing, and Electric in Avon Ohio, close to Cleveland. Stack is very much a family-owned business: Brian's parents started the business. The business is managed by Brian, his three siblings, and their Dad. The business has been wildly successful. This year Stack Heating, Cooling, Plumbing, and Electric won two Service Nation growth awards just as they're opening a new location for EVEN MORE growth! In this fascinating interview with the very

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34:49

160 - Tucker Yarbrough - Contractor of the Year

Profiles in Prosperity ·

2025/07/01

Tucker Yarbrough is one of the smartest people in our industry. I'm not the only person who thinks so; Tucker was named to our industry's 40 Under 40, and Yarbrough and Sons was recognized with the Contractor of the Year award. We interviewed Tucker in episode 109 where we heard about the beginnings of Yarbrough and Sons, and how their family business became so successful. Every time I talk with Tucker I get great ideas and information. In this episode you'll hear about: Winning contractor of

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14:44

159 - Zac McMorrow - Amazing Growth

Profiles in Prosperity ·

2025/06/17

Zac McMorrow is the founder and owner of Osceola Air in Florida. As is the case with many business start ups providing Residential Service, Osceola Air enjoyed growth, but lacked the business tools and organization to get to the next levels. In 2020 Zac and his team joined Service Nation Alliance and since then have created impressive growth: a compound annual growth rate of 51 percent! They won Service Nation's Level Up Award, Highest Growth Dollar Award, and Highest Growth Percentage Award. How

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20:34

157 - Crystal Williams - The Great American Brand Story

Profiles in Prosperity ·

2025/05/14

Would you like to receive a FREE Marketing package worth $150,000? Crystal Williams is a creative innovator. Working with Lemon Seed Marketing, Service Nation, and an amazing team of top vendor-partners, Crystal created The Great American Brand Story Contest. Ready to take your marketing to the next level? The Great American Brand Story Contest is your opportunity to transform your HVAC, plumbing, or electrical company into an unforgettable brand. The winner will get a package worth $150,000. Listen

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26:31

156 - Chris Saffer - Saffer Plumbing - Not Afraid To...

Profiles in Prosperity ·

2025/05/06

Saffer Plumbing is a 4th generation, 80 year old plumbing company in Baltimore. Chris Saffer is the president. He and his team have achieved amazing growth. In this episode you'll hear: History of the company. Getting certifications. Try and try again. Working with family. The different colored trucks for cobranded with local charities: SPCA, ARC of Baltimore, Joseph Groh Foundation, Women's Shelters and more. What they have done to grow. Why he likes Service Nation

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20:10

155 - Joseph Garcia - LeadsNearby: Full Service...

Profiles in Prosperity ·

2025/04/24

Joseph Garcia, Chief Technology Officer of LeadsNearby, discusses his company's role as a full-service digital marketing agency for service contractors, highlighting their focus on automation, AI integration, and client strategy. He reviews how their AI platform acts as a 24/7 smart assistant for contractors, handling various aspects of customer interaction and business operations. Joseph talks about their tools to evaluate market potential and growth. We also get Joseph's recommendations for

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22:35

154 - Logan Marshall - Bluon

Profiles in Prosperity ·

2025/04/08

Would it be good if you could help your techs and service manager be more productive? If you could get 1 - 2 more service calls per week per tech, and reduce call backs... would that be good? Of course it would! Logan Marshall explains how Bluon is making huge productivity impacts in our industry. You need to hear this!

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14:11

153 - Jim Hinshaw and Jazmine Colson - Reaching The...

Profiles in Prosperity ·

2025/03/28

What do you have to do to improve your business? Learn from others! Attend industry events like... The Boston Summit. It's going to be a great event. Jim Hinshaw and Jazmine Colson tell us WHY successful contractors attend Service Nation events, and what you'll miss out on if you fail to come. BONUS: Jim's got some deals for you!

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28:09

149 - Dave Rothacker - The Best Business Books of 2024

Profiles in Prosperity ·

2025/01/28

The great Dave Rothacker makes his 10th appearance on our podcast to tell us about his picks for the top business books for 2024. Dave reads more business books in a year than anyone I know. He has tremendous insight into our industry and so his recommendations are perfect for all of us. Plus, Dave provides a useful technique for getting creative ideas and resolving issues.

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22:05

148 - Nathan Nelson - Empire Fence

Profiles in Prosperity ·

2025/01/14

Here's something different. Normally we talk with HVAC and Plumbing companies and their supporting vendor-partners, but today we're talking with Nathan Nelson of Empire Fence. Empire Fence is a large, successful company serving the Residential, Residential New Construction, and Commercial markets. It's interesting and instructive to talk to people in similar but different industries; it's a wonderful learning and idea-generating opportunity. In this episode you'll find: How Empire Fence

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17:58

145 - Doug Jackson - Solving Puzzles

Profiles in Prosperity ·

2024/11/19

Doug Jackson is the 31 year old General Manager of Jackson Services, a large, recently acquired residential services company. Doug was recently named to the elite 40 Under 40 group. He started in HVAC at a young age and by his mid 20's had done every job in the company. After becoming GM, he led the company to spectacular growth in just a few years. How did he do it? In this episode Doug talks with us about: Doug's career at Jackson Services Solving puzzles Growing from $4 to $23

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28:35

144 - Brandon Jacob and Matt Michel - The Emotions of...

Profiles in Prosperity ·

2024/11/05

David Heimer interviews Brandon Jacob and Matt Michel on stage at Service World Expo. Brandon and Matt are in the middle of a unique research project about the fears and emotions of selling your business; information people typically don't discuss, but you need to know. They've interviewed many business owners who sold businesses in a variety of industries. They discuss some of their findings and the upcoming book. The fear of selling The highs and lows of selling your business DIY

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32:29

142 - David Heffner - Service Above Self

Profiles in Prosperity ·

2024/10/01

David Heffner is the Director of Community Outreach for Winsupply of Indianapolis. Prior to that, David was a successful one-man plumbing company that was acquired. And before that he served in the US Marine Corps. David has a heart for service, is incredibly knowledgeable about our industry, and loves to teach and help others. His career, his introduction to plumbing, his experiences growing and then intentionally shrinking his company are fascinating and full of great lessons. In this episode

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34:58

141 - Bryan Baer - Merge and Grow

Profiles in Prosperity ·

2024/09/17

Bryan Baer grew up in our industry, drafted into it by his father and stepfather. He grew to love the industry, and eventually, with his wife, started a residential services company. They enjoyed modest success, but Bryan was working too hard, wearing too many hats, and felt like something was missing. He met a remodeler, they became friends, joined forces, and created a new company. They joined Service Nation Alliance, and with the help of a great coach, Lou Hobaica, they’re changing everything to

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47:01

138 - Where Are They Now? Jason Henderson, Liz...

Profiles in Prosperity ·

2024/08/06

Isn't it fun to follow companies and people over time and find out what happened? I’ve been able to interview many interesting people since I started this podcast in 2016. In this episode we’re going to catch up with four people that I interviewed in the past: The amazing Jason Henderson, who started and grew a company faster than anyone I know. Liz Friesen, who with her husband, Mark, is growing a solid plumbing company in Colorado. Richard Flournoy, who turned his company into a powerhouse, sold

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47:01

138 - Where Are They Now? Jason Henderson, Liz...

Profiles in Prosperity ·

2024/08/06

Isn't it fun to follow companies and people over time and find out what happened? I’ve been able to interview many interesting people since I started this podcast in 2016. In this episode we’re going to catch up with four people that I interviewed in the past: The amazing Jason Henderson, who started and grew a company faster than anyone I know. Liz Friesen, who with her husband, Mark, is growing a solid plumbing company in Colorado. Richard Flournoy, who turned his company into a powerhouse, sold

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21:23

137 - Bill Henzler - Think DIfferently

Profiles in Prosperity ·

2024/07/23

In this episode of Profiles in Prosperity, we sit down with Bill Henzler, President and Founder of Quality Degree, Inc., a leading multi-trade residential service company based in Royersford, Pennsylvania. Bill opens up about his experiences with Dyslexia and Attention Deficit Hyperactivity Disorder (ADHD) and how these conditions have influenced his approach to managing and growing his company. This discussion is particularly relevant, considering the high number of individuals in our industry who

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29:44

135 - Eric Dutton - Post Sale

Profiles in Prosperity ·

2024/06/25

We welcome Eric Dutton back to the podcast. Eric is the founder, ex-owner, and ex-president of Dutton Plumbing, a large, wildly successful plumbing company. Eric is well known for his humor, but also for being a great leader and a very smart businessman. Eric's been on our podcast before. We learned about the creation and growth of Dutton Plumbing (episode 1), Five Business Rules (episode 39), Leadership in a Difficult Time (what Eric was doing with his company during COVID – episode 57). In this

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151 results

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