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PODCAST

The Only Constant - A Playbook for Change Leaders

You’ve been asked to lead major change and transformation initiatives but it feels like you’re spending more time repeating yourself, aligning stakeholders, and writing reports than actually leading the change? You’re not alone. Join Nellie Wartoft, CEO of Tigerhall and Chair of the Executive Council for Leading Change (ECLC), as she interviews top change leaders who will be highlighting best practices, frameworks, and lessons learned on how to successfully lead all aspects of large-scale change and

business management

All Episodes

00:30:30

Case Story: Workday Implementation for Frontline...

The Only Constant - A Playbook for Change Leaders ·

2026/04/07

What happens when your “Plan A” for change becomes impossible overnight?In this week’s episode of the Only Constant, Eliza Fendell unpacks with Nellie Wartoft how a global pandemic forced a total rethink of change communication: shifting from in-person roadshows to “roadshows in a box,” empowering managers, using gamification, and even mailing 35,000 postcards to get the message across. Connect with:⁠⁠⁠⁠⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠⁠⁠⁠⁠CEO of ⁠⁠⁠⁠⁠⁠⁠⁠Tigerhall⁠⁠⁠⁠⁠⁠⁠⁠Chair of the ⁠⁠⁠⁠⁠⁠⁠⁠Executive Council

en-us

00:26:01

AI Application: Bottom Up Innovation vs. Top Down...

The Only Constant - A Playbook for Change Leaders ·

2026/03/24

AI adoption doesn’t equal AI ROI.In this week’s episode of the Only Constant, Leah Bray discusses with Nellie Wartoft how a bottom-up, intake-driven approach can democratize adoption but also create tool proliferation, duplicated efforts, and fragmented processes without governance. They unpack what “healthy grassroots innovation” looks like, why transformation offices are key to governance, and how to unlock real enterprise-level ROI from AI.Connect with:⁠⁠⁠⁠⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠⁠⁠⁠⁠CEO of

en-us

00:29:22

Finding, Evaluating and Prioritizing AI Use Cases...

The Only Constant - A Playbook for Change Leaders ·

2026/03/10

Is your organization asking the wrong questions about AI?In this week’s episode of the Only Constant, Jacques McGregor discusses with Nellie Wartoft how organizations often approach AI adoption backwards, focusing on technology before business problems. They break down the three flavors of AI, explore why “Copilot” isn’t a silver bullet, and share structured frameworks for finding high-impact use cases.Connect with:⁠⁠⁠⁠⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠⁠⁠⁠⁠CEO of ⁠⁠⁠⁠⁠⁠⁠⁠Tigerhall⁠⁠⁠⁠⁠⁠⁠⁠Chair of the

en-us

00:27:00

Persona Driven Transformation with Awais Farooq...

The Only Constant - A Playbook for Change Leaders ·

2026/02/24

Alignment is often underestimated as a single “yes.” Transformation just doesn’t work that way.In this week’s episode of the Only Constant, Awais Farooq discusses with Nellie Wartoft how real alignment comes from designing for difference: segmenting people by adoption behavior, tailoring communication by role & channel, and using real adoption signals to adjust in real time. They also dig into why top-down cascades miss the people most impacted, how to uncover “what’s in it for me” at scale, and

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00:26:38

Scalable Manufacturing Transformation with Sam Low...

The Only Constant - A Playbook for Change Leaders ·

2026/02/10

If your transformation plan depends on “people will find the time,” you don’t have a plan.In this week’s episode of the Only Constant, Sam Low (Global Transformation Leader - Capex Efficiency at Syngenta) discusses with Nellie Wartoft how he rolled out eight major processes in eight months by locking in dedicated full-time resources, earning buy-in from site leadership early, and structuring the work into five clear phases (from readiness and diagnostics through sustainment).Connect

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00:28:54

Financial Fluency and Quantifying Transformation...

The Only Constant - A Playbook for Change Leaders ·

2026/02/03

Are you speaking the right language in the boardroom… or hoping for buy-in?In this week’s episode of the Only Constant, Madhav Madaboosi discusses with Nellie Wartoft how mastering core business metrics, quantifying both soft and hard outcomes, and leveraging benchmarking can make or break your next transformation pitch.Connect with:⁠⁠⁠⁠⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠⁠⁠⁠⁠CEO of ⁠⁠⁠⁠⁠⁠⁠⁠Tigerhall⁠⁠⁠⁠⁠⁠⁠⁠Chair of the ⁠⁠⁠⁠⁠⁠⁠⁠Executive Council for Leading Change (ECLC)⁠⁠⁠⁠⁠⁠⁠⁠nellie@tigerhall.com

en-us

00:18:36

Building Vision Slides That Work with Eliza Fendell...

The Only Constant - A Playbook for Change Leaders ·

2026/01/27

Ever wonder why vision statements fall flat… or never stick at all?In this week’s episode of the Only Constant, Eliza Fendell discusses with Nellie Wartoft how the “vision slide” can transform transformation initiatives from buzzword bingo into actionable, memorable narratives. She breaks down the art of making vision tangible, why simplicity and repetition matter, and how to personalize messaging in ways leaders and teams will actually remember.Connect with:⁠⁠⁠⁠⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠⁠⁠⁠⁠CEO of

en-us

00:29:33

Business Leadership Needs More Transformation DNA...

The Only Constant - A Playbook for Change Leaders ·

2026/01/20

Can transformation expertise unlock a new level of leadership?In this week’s episode of the Only Constant, our guest Hiren Dalal joins Nellie Wartoft to explore the mindset transformation leaders bring to the table, why change management can’t be an afterthought across the business, and how to embed continuous improvement into every role without burning people out.Connect with:⁠⁠⁠⁠⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠⁠⁠⁠⁠CEO of ⁠⁠⁠⁠⁠⁠⁠⁠Tigerhall⁠⁠⁠⁠⁠⁠⁠⁠Chair of the ⁠⁠⁠⁠⁠⁠⁠⁠Executive Council for Leading Change

en-us

00:32:28

Driving High-Stakes Transformations in Healthcare...

The Only Constant - A Playbook for Change Leaders ·

2025/12/16

In healthcare, you don't get the luxury of a 50% success rate.In this week's episode of the Only Constant, Daniel Peach discusses with Nellie Wartoft how change leaders in healthcare must plan for perfection when lives are on the line. He breaks down why physicians won't trust your data and why transformation in healthcare takes 17 years from research to implementation (and how to speed that up).Connect with:⁠⁠⁠⁠⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠⁠⁠⁠⁠CEO of ⁠⁠⁠⁠⁠⁠⁠⁠Tigerhall⁠⁠⁠⁠⁠⁠⁠⁠Chair of the

en-us

00:31:28

Inductive vs Deductive Transformation Storytelling...

The Only Constant - A Playbook for Change Leaders ·

2025/12/09

What if the biggest barrier to transformation isn't resistance but the way we're telling the story?In this week's episode of the Only Constant, Christian Lundberg discusses with Nellie Wartoft how storytelling can become a strategic tool for organizational transformation, the neuroscience behind retelling others' perspectives, and why information dilution kills even the strongest transformation messages. Connect with:⁠⁠⁠⁠⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠⁠⁠⁠⁠CEO of ⁠⁠⁠⁠⁠⁠⁠⁠Tigerhall⁠⁠⁠⁠⁠⁠⁠⁠Chair

en-us

00:22:01

The Zero-Budget Transformation Office with Zee Amin...

The Only Constant - A Playbook for Change Leaders ·

2025/12/02

What if the secret to transformation success isn't more budget but strong, built-in accountability?In this week's episode of the Only Constant, our guest Zee Amin discusses with Nellie Wartoft how flipping the traditional funding model transforms the transformation office into a high-impact internal consultancy. They explore co-investment strategies, building trust through realistic business cases, and why being brave enough to challenge the status quo matters more than having a

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00:23:03

Case Study: Culture Transformation Post-IPO with...

The Only Constant - A Playbook for Change Leaders ·

2025/11/25

What if the secret to rapid culture change isn't a top-down mandate, but giving your people permission to define who they want to be?In this week's episode of the Only Constant, Erika Schaeffer discusses with Nellie Wartoft how Genworth Financial transformed its post-IPO culture in under 18 months by prioritizing executive accountability, authentic engagement, and celebrating wins—from community service to costume parties—proving that culture change doesn't have to feel like a

en-us

00:26:28

Building Trust with Skeptic Stakeholders with Daniel...

The Only Constant - A Playbook for Change Leaders ·

2025/11/18

You can't email your way to change, especially when your audience would rather talk to patients than check their inbox.In this week's episode of the Only Constant, Daniel Peach discusses with Nellie Wartoft how face-to-face communication trumps digital noise in healthcare, why finding change champions among frontline staff matters more than targeting leaders, and how patience and presence turn skeptics into your best advocates.Connect with:⁠⁠⁠⁠⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠⁠⁠⁠⁠CEO of

en-us

00:28:03

Beyond AI Productivity Gains with Richard Wiedenbeck...

The Only Constant - A Playbook for Change Leaders ·

2025/11/11

AI is here to stay but how do we get more than just ‘increased business productivity’?In this week's episode of the Only Constant, Richard Wiedenbeck discusses with Nellie Wartoft how vertical AI solutions for specific workflows will deliver real results and how senior leaders must help people stretch their skillsets across broader domains while ensuring they still feel meaningful in their work.Connect with:⁠⁠⁠⁠⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠⁠⁠⁠⁠CEO of ⁠⁠⁠⁠⁠⁠⁠⁠Tigerhall⁠⁠⁠⁠⁠⁠⁠⁠Chair of the

en-us

00:20:21

M&A Communications: Navigating 4 Acquisitions in 6...

The Only Constant - A Playbook for Change Leaders ·

2025/11/04

Four acquisitions in six months? Most companies would call that ambitious. MSCI called it Tuesday.In this week's episode of the Only Constant, Allison Nelik discusses with Nellie Wartoft how they navigated the communications chaos of back-to-back M&A deals, from managing employee fears about job security to integrating entirely new cultures while maintaining business momentum.Connect with:⁠⁠⁠⁠⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠⁠⁠⁠⁠CEO of ⁠⁠⁠⁠⁠⁠⁠⁠Tigerhall⁠⁠⁠⁠⁠⁠⁠⁠Chair of the ⁠⁠⁠⁠⁠⁠⁠⁠Executive Council for

en-us

00:37:58

The Neuroscience Behind Identity Loss in Change...

The Only Constant - A Playbook for Change Leaders ·

2025/10/28

What if the secret to transformation isn't overcoming resistance, but understanding what people are protecting?In this week's episode of the Only Constant, Christian Lundberg discusses with Nellie Wartoft how neuroscience reveals why our brains prioritize tribal belonging over problem-solving, the power of asking "tell me more" during value conflicts, and why early AI adopters have more in common across departments than within them.Connect with:⁠⁠⁠⁠⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠⁠⁠⁠⁠CEO of

en-us

00:26:56

From Strategy to Stores: Driving Change With the...

The Only Constant - A Playbook for Change Leaders ·

2025/10/21

Why do so many frontline employees disengage from change initiatives within six months, even after perfect training rollouts?In this week's episode of the Only Constant, Elvin Yavuz from Circle K discusses with Nellie Wartoft how traditional top-down change management fails frontline workers, the critical importance of understanding their chaotic daily reality, and why successful change requires abandoning 50-slide PowerPoints in favor of 3-minute videos and involving employees from day one of

en-us

00:28:23

Case Story: Tripling Heineken's Revenue with Alina...

The Only Constant - A Playbook for Change Leaders ·

2025/10/14

What if the biggest barrier to transformation isn't strategy or resources, but the beliefs your people hold about what's possible?In this week's episode of the Only Constant, Alina discusses with Nellie Wartoft how she approached tripling Heineken Germany's revenue in three years by first building the right team, understanding employee beliefs through her "believe, behave, become" framework, and creating scenarios for course correction while balancing performance with

en-us

00:23:32

Speed, Transparency, or Accuracy: What Actually...

The Only Constant - A Playbook for Change Leaders ·

2025/10/07

If you had to choose between speed, transparency, or accuracy in your communications, which would you pick?In this week's episode of the Only Constant, Allison Nelik discusses with Nellie Wartoft how transparency has become the ultimate currency in change communications, why social media shifted our expectations of leadership authenticity, and practical strategies for balancing speed with accuracy when the world is moving fast.Connect with:⁠⁠⁠⁠⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠⁠⁠⁠⁠CEO of

en-us

00:30:16

Partnering with Internal Comms with Christian...

The Only Constant - A Playbook for Change Leaders ·

2025/09/30

Why do internal comms teams and change teams clash so often during transformations?In this week's episode of the Only Constant, Christian Lundberg (CSO, Vocable Communications) discusses with Nellie Wartoft how internal communications and change communications serve fundamentally different purposes - one focused on efficient information transmission, the other on creating authentic connections that drive behavioral change. They explore the shift from one-way "newspaper" style messaging

en-us

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