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PODCAST

Experience by Design

This is Experience by Design, a podcast that brings new perspectives to the experiences we have everyday. Does standing in line always have to suck? Why are airports so uncomfortable? What does it mean to be loyal to a brand? Why do you love being connected but dislike feeling tethered to your smart phone? Can we train people to care about the climate? Join Sociologist Gary David and Anthropologist Adam Gamwell on an expedition to the frontiers of culture and business through the lens of human

business entrepreneurship

All Episodes

01:00:58

Limitless Marketing Experiences with Lisa Cole

Experience by Design ·

2026/04/10

I don’t know about you, but I find the cereal aisle to be a pretty wondrous place. We’re all probably pretty used to it, but just imagine the cereal aisle from the perspective of a person who has never seen it before. It’s a lot. I mean, how do you pick a cereal when you don’t know what each of them has to offer. Of course, this is where marketing comes in. Marketing is that thing that tries to connect us with products, services, organizations, and every other matter of thing that is trying to

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01:00:35

Living Real Experiences with Camille Preston

Experience by Design ·

2026/04/03

I have long taken an interest in, and even done research on, this idea of “labor-saving technology.” Maybe it is because I had a front-row seat to a lot of the technological transformations that we now pretty much take for granted. In ninth grade, I had a typing class on fully manual typewriters, the kind where the keys would jam and you had to whack the return bar. Good times. The next year, the school installed PCs for typing class. I also have lived through dot matrix printers, dial-up modems,

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01:01:42

The 4 Streams of Leadership with Dalmo Cirne

Experience by Design ·

2026/03/27

It was quite the weekend for Nordic skiing in the United States. The World Cup visited Lake Placid, NY, and I was there along with 14,000 plus other spectators to take it all in. We saw some of the biggest names in cross-country skiing take to the line and race in the snow and even in the rain. As an avid Nordic skier, it was awesome to see it all happen in a location that I have skied (although at much slower speeds). One of the main attractions was the retirement of Jessie Diggins, the greatest

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01:01:29

Elevated Leader Experiences with Laurie Maddalena

Experience by Design ·

2026/03/20

Well we did it, folks! Experience by Design podcast has hit 25,000 downloads. I don’t know what all that means in real terms other than a lot of you like to listen to this on a regular basis. First, that’s a testament to the great guests who spend their time talking with me about their lives and their work. Second, it is a testament to you for being interested in these stories and the field of experience design. Third, I guess it is a testament to me, even though I don’t feel comfortable giving

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00:55:15

Story Building Experiences with Bill Blankschaen

Experience by Design ·

2026/03/13

You probably know that there are a lot of podcasts out there to listen to. By one estimate, as of January 2026 there are 4.58 million podcasts. That’s a lot of people churning out content that runs the gamut of topics and guests. If you look at the podcast stats, you also will see that nearly one-third of podcasts are 20-40 minutes in length. Which makes Experience by Design stand out in a somewhat unique way in terms of the length of my conversation with guests. Only about 15% of podcasts last an

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01:12:50

Peacemaking and Dispute Resolution with Colin Rule

Experience by Design ·

2026/03/06

Once again, we are living in a time of military conflict. It seems like it is something that is inescapable, which is enough to make one who wishes for better to lose hope that it is possible. It can start to feel pretty overwhelming given the amount of suffering that continues to go on without reprieve. This once again introduces the central importance of dispute and conflict resolution in our lives. It also emphasizes the importance of those who have the skills to help us navigate conflicts and

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01:02:18

Customer-Driven Experiences with James Killian

Experience by Design ·

2026/02/27

The 2026 Winter Olympics are now over, and it was great to watch. As always, there are a lot of compelling stories that happened. There are stories of triumph and disappointment, as it goes with sports. It is hard to imagine putting so many years of your life into something to have it all turn on minutes or seconds. There were a lot of athletes that were projected to win gold, including Jessie Diggins who is the greatest US cross-country skier ever. However, no US woman or man has ever won a

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00:58:13

Employee-Centered Leadership with Benjamin Granger

Experience by Design ·

2026/02/20

Although I often describe myself as a sociologist, my academic foundation began with psychology—I completed a dual major in psychology and sociology. One of the courses that most shaped my early thinking was Industrial/Organizational Psychology. At the time, I struggled with what felt like a top‑down, management‑centric approach. I even recall asking the professor whether the field existed mainly to validate decisions leaders already wanted to make. If he’s listening now, I offer a sincere apology

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00:58:20

Mindful Experiences with Izzy Justice

Experience by Design ·

2026/02/13

If you’re a sports fan, a winter fan, or an Olympics fan, this is a great time of year. I’ve been watching the Olympics—especially the Nordic skiing events, since cross‑country skiing is one of the activities I really enjoy. The United States has had some impressive results, including Ben Ogden winning a silver medal, Jessie Diggins earning a bronze, and several other standout performances. It’s inspiring to see everything come together for athletes who have spent years working toward their

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01:07:08

The WeRoad Experience with Fabio Bin

Experience by Design ·

2026/02/06

One of the challenges of getting older—especially for men—is meeting people and forming new friendships. Social connection is a fundamental human need, yet the demands of work, responsibilities, and constant distractions make it difficult to create the time and space for meaningful relationships. A recent Pew study found that men and women report loneliness at similar rates. However, women are more likely to lean on their social networks for support, while men often struggle in silence.A Gallup poll

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01:14:23

Unique Brand Experiences with Barry LaBov

Experience by Design ·

2026/01/30

This past weekend, I had the pleasure of attending an RV Expo in Worcester Massachusetts. I’m not looking for an RV, but am generally RV curious. I find the concept of an RV pretty interesting, and I have to say that walking about the expo revealed the range of designs that exist in the RV market. Different sizes, different features, slide outs, Fifth wheels, hitches, toy haulers, so much to take in at once given that I am a RV newbie. I also learned that RV manufacturers are always taking customer

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00:59:02

AI and Customer Experience with Hakob Astabatsyan

Experience by Design ·

2026/01/23

We are living through an unmistakably accelerated era of technological transformation. History shows that periods like this often reshape not only how organizations operate but also how individuals relate to one another and engage with the world.Looking back, the impact of major technological shifts seems obvious. But living through them is far more complex. On any given day, headlines announce CEOs radically reorganizing around artificial intelligence and replacing roles once held by people, while

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01:02:12

Decluttering and Transformation with Saahil Mehta

Experience by Design ·

2026/01/16

I think we can still technically say we are in the midst of the new year even though we are two weeks into it. I don’t know if there is a statute of limitations on how long you can wish another person a happy new year, since also technically it is the new year until the next new year at which point this new year will become the old year. One of the things that is meant to last throughout the new year are the changes that we want to make in our lives. While January 1st as a starting date is in many

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01:18:01

Trauma and Healing Experiences with Janet Roche and...

Experience by Design ·

2026/01/09

Designing Holidays—and Environments —that Heal, Not HarmAs the holiday season winds down, many of us breathe a sigh of relief. The decorations are packed away, the music fades, and the whirlwind of expenses and obligations comes to an end. Yet, for many, the aftermath brings its own stress—credit card bills, fatigue, and even emotional strain. The truth is, the holiday experience can carry its own form of trauma.Trauma is far more common than we often acknowledge. Research suggests that over 70% of

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01:04:21

Submerged Experiences with Henry Rausch

Experience by Design ·

2026/01/02

Happy New Year’s everyone!New Year is the time of year when we build unrealistic expectations about what the huge celebration we should be part of, and what big changes we are going to make in the form of our resolutions. It is a lot to live up to, and can create a lot of pressure. All of which is why I don’t like New Year’s. To be honest, I feel like our run of holidays go steadily downhill starting with Labor Day and ending with New Year’s Day in terms of the pressure that they create. We can get

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01:05:12

Creating Super Hero Experiences with Erika Sinner

Experience by Design ·

2025/12/26

Happy holidays once again! This is being aired the day after Christmas, or on Boxing Day for those who are in places that do a thing called Boxing Day. I guess it has something to do with giving boxes, or having boxes, or maybe relatives boxing one another after spending time together over the holidays. Whatever it is, hope you have a happy one. The actual origins, according to Wikipedia, seems to be around the mid 1700s when “traditionally on this day tradespeople, employees, etc., would receive

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01:08:34

Experiencing Justice and Conflict with Gary Furlong

Experience by Design ·

2025/12/19

Happy holidays, everyone!I’m recording this intro a week early because I’m away right now, trying to enjoy a little downtime. Knowing we have an international audience, I hope that wherever you are, you’re finding joy in whatever you’re doing. And if you’re celebrating a holiday, may your celebrations be truly joyful.Of course, the holidays can also bring their share of conflict—often around shopping and family gatherings. Both can feel pretty daunting. Fun fact (or maybe not so fun): there’s

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01:05:40

Elevating Digital Experiences with Terry Peters

Experience by Design ·

2025/12/12

The most enjoyable part of doing the podcast is talking to a wide range of people who, regardless of their industry or role, share a common goal: making things better. At the end of the day, that’s what it’s all about. Sometimes we make things better by selling something people need. Other times, it’s by teaching them something new, creating an art installation that moves them, designing a workplace where they feel fulfilled, or building tools that make tasks easier. Whatever the approach, the

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01:13:31

Mind Congruency and Leadership Design with Manny Fiteni

Experience by Design ·

2025/12/05

As listeners would have heard previously, I attended a FinTech event which got me thinking about financial literacy and financial experiences. I’ve started to write some thoughts down related to that which I am posting on my Substack. You can find that at https://garycdavid.substack.com/. This post was about financial literacy as financial inclusion, and how knowledge is power especially in relation to financial decision making for oneself. I will admit this gets tricky because it can seem like the

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01:03:54

National Medal of Honor Museum Experience

Experience by Design ·

2025/11/28

For those listeners in the United States, a Happy Thanksgiving to you all. Thanks for being part of Experience by Design podcast and making putting on the show worthwhile and rewarding. And for those of you in Canada, Happy Belated Thanksgiving. And for those in other parts of the world, I hope you can take a moment to give thanks for whatever you feel thankful.Giving thanks is not just something that should be reserved for one day a year. Giving gratitude should be something that we all do

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168 results

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