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PODCAST

Experience by Design

This is Experience by Design, a podcast that brings new perspectives to the experiences we have everyday. Does standing in line always have to suck? Why are airports so uncomfortable? What does it mean to be loyal to a brand? Why do you love being connected but dislike feeling tethered to your smart phone? Can we train people to care about the climate? Join Sociologist Gary David and Anthropologist Adam Gamwell on an expedition to the frontiers of culture and business through the lens of human

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All Episodes

00:58:20

Mindful Experiences with Izzy Justice

Experience by Design ·

2026/02/13

If you’re a sports fan, a winter fan, or an Olympics fan, this is a great time of year. I’ve been watching the Olympics—especially the Nordic skiing events, since cross‑country skiing is one of the activities I really enjoy. The United States has had some impressive results, including Ben Ogden winning a silver medal, Jessie Diggins earning a bronze, and several other standout performances. It’s inspiring to see everything come together for athletes who have spent years working toward their

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01:07:08

The WeRoad Experience with Fabio Bin

Experience by Design ·

2026/02/06

One of the challenges of getting older—especially for men—is meeting people and forming new friendships. Social connection is a fundamental human need, yet the demands of work, responsibilities, and constant distractions make it difficult to create the time and space for meaningful relationships. A recent Pew study found that men and women report loneliness at similar rates. However, women are more likely to lean on their social networks for support, while men often struggle in silence.A Gallup poll

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01:14:23

Unique Brand Experiences with Barry LaBov

Experience by Design ·

2026/01/30

This past weekend, I had the pleasure of attending an RV Expo in Worcester Massachusetts. I’m not looking for an RV, but am generally RV curious. I find the concept of an RV pretty interesting, and I have to say that walking about the expo revealed the range of designs that exist in the RV market. Different sizes, different features, slide outs, Fifth wheels, hitches, toy haulers, so much to take in at once given that I am a RV newbie. I also learned that RV manufacturers are always taking customer

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00:59:02

AI and Customer Experience with Hakob Astabatsyan

Experience by Design ·

2026/01/23

We are living through an unmistakably accelerated era of technological transformation. History shows that periods like this often reshape not only how organizations operate but also how individuals relate to one another and engage with the world.Looking back, the impact of major technological shifts seems obvious. But living through them is far more complex. On any given day, headlines announce CEOs radically reorganizing around artificial intelligence and replacing roles once held by people, while

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01:02:12

Decluttering and Transformation with Saahil Mehta

Experience by Design ·

2026/01/16

I think we can still technically say we are in the midst of the new year even though we are two weeks into it. I don’t know if there is a statute of limitations on how long you can wish another person a happy new year, since also technically it is the new year until the next new year at which point this new year will become the old year. One of the things that is meant to last throughout the new year are the changes that we want to make in our lives. While January 1st as a starting date is in many

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01:18:01

Trauma and Healing Experiences with Janet Roche and...

Experience by Design ·

2026/01/09

Designing Holidays—and Environments —that Heal, Not HarmAs the holiday season winds down, many of us breathe a sigh of relief. The decorations are packed away, the music fades, and the whirlwind of expenses and obligations comes to an end. Yet, for many, the aftermath brings its own stress—credit card bills, fatigue, and even emotional strain. The truth is, the holiday experience can carry its own form of trauma.Trauma is far more common than we often acknowledge. Research suggests that over 70% of

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01:04:21

Submerged Experiences with Henry Rausch

Experience by Design ·

2026/01/02

Happy New Year’s everyone!New Year is the time of year when we build unrealistic expectations about what the huge celebration we should be part of, and what big changes we are going to make in the form of our resolutions. It is a lot to live up to, and can create a lot of pressure. All of which is why I don’t like New Year’s. To be honest, I feel like our run of holidays go steadily downhill starting with Labor Day and ending with New Year’s Day in terms of the pressure that they create. We can get

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01:05:12

Creating Super Hero Experiences with Erika Sinner

Experience by Design ·

2025/12/26

Happy holidays once again! This is being aired the day after Christmas, or on Boxing Day for those who are in places that do a thing called Boxing Day. I guess it has something to do with giving boxes, or having boxes, or maybe relatives boxing one another after spending time together over the holidays. Whatever it is, hope you have a happy one. The actual origins, according to Wikipedia, seems to be around the mid 1700s when “traditionally on this day tradespeople, employees, etc., would receive

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01:08:34

Experiencing Justice and Conflict with Gary Furlong

Experience by Design ·

2025/12/19

Happy holidays, everyone!I’m recording this intro a week early because I’m away right now, trying to enjoy a little downtime. Knowing we have an international audience, I hope that wherever you are, you’re finding joy in whatever you’re doing. And if you’re celebrating a holiday, may your celebrations be truly joyful.Of course, the holidays can also bring their share of conflict—often around shopping and family gatherings. Both can feel pretty daunting. Fun fact (or maybe not so fun): there’s

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01:05:40

Elevating Digital Experiences with Terry Peters

Experience by Design ·

2025/12/12

The most enjoyable part of doing the podcast is talking to a wide range of people who, regardless of their industry or role, share a common goal: making things better. At the end of the day, that’s what it’s all about. Sometimes we make things better by selling something people need. Other times, it’s by teaching them something new, creating an art installation that moves them, designing a workplace where they feel fulfilled, or building tools that make tasks easier. Whatever the approach, the

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01:13:31

Mind Congruency and Leadership Design with Manny Fiteni

Experience by Design ·

2025/12/05

As listeners would have heard previously, I attended a FinTech event which got me thinking about financial literacy and financial experiences. I’ve started to write some thoughts down related to that which I am posting on my Substack. You can find that at https://garycdavid.substack.com/. This post was about financial literacy as financial inclusion, and how knowledge is power especially in relation to financial decision making for oneself. I will admit this gets tricky because it can seem like the

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01:03:54

National Medal of Honor Museum Experience

Experience by Design ·

2025/11/28

For those listeners in the United States, a Happy Thanksgiving to you all. Thanks for being part of Experience by Design podcast and making putting on the show worthwhile and rewarding. And for those of you in Canada, Happy Belated Thanksgiving. And for those in other parts of the world, I hope you can take a moment to give thanks for whatever you feel thankful.Giving thanks is not just something that should be reserved for one day a year. Giving gratitude should be something that we all do

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01:06:10

Blue Collar Financial Experiences with Chad Hufford

Experience by Design ·

2025/11/21

Yesterday I had the privilege of attending the Assistive Technology Conference of New England, put on by TechACCESS of Rhode Island. It was a great event that brought together professionals and companies that are trying to improve accessibility through technology for those with ranges of physical and intellectual challenges. Walking around, looking at the exhibits, and talking with people, I was continuously impressed by the innovation and dedication around me. I would say it was “inspiring” but not

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01:02:06

Authentic Digital Experiences with Victor Cho

Experience by Design ·

2025/11/14

I am back from the FTT Fintech Festival, hosted by VC Innovations and taking place in London. I was hosting a panel on attracting the next generation of customers to mutuals, which are member-owned financial institutions offering different types of services and products. I was lucky enough to have a great group of panelists, and it was a great event over two days. To say that I learned a lot would be an understatement. The event was full of really engaging conversations and panels around a host of

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01:14:25

Changing Healthcare Experiences with Kate Katz

Experience by Design ·

2025/11/07

It is that time of year again when employees have to make a selection of their benefits package, which includes your healthcare plan. I just got the announcement from HR that the enrollment period is now for that uniquely American thing that we call “employer-based healthcare.” It is fascinating that a healthcare program that is unlike any other developed country is taken so for granted as “that’s just how it is” because that is how we have come to know it and we are used to it. For the most part,

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01:11:33

Sports Conflict and Equity with Josh Gordon

Experience by Design ·

2025/10/31

I went to a Catholic all-boys high school run by the Christian Brothers, a teaching order founded by St. John the Baptist De La Salle. I will give them credit for giving me great preparation for future academic success, and even maybe this podcast. So at the foundation of Experience by Design are the Christian Brothers. But that wasn’t my first brush with Catholicism. I did a fair number of the sacraments growing up and into adulthood, a process which included learning about the tenets and history

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01:05:12

Blending Ingredients and Experiences with James Shin

Experience by Design ·

2025/10/24

My first jobs were in restaurants washing dishes and busing tables. I would go on to do other jobs in restaurants, including cooking, waiting on tables, hosting on occasion. I think working in restaurants is a great first job because it teaches you to deal with people, and work in collaboration with different functions. So no matter what you do in a restaurant, it is a great experience to prepare for life. While I for sure was ‘cooking,’ I wouldn’t call myself a “cook.” And definitely wouldn’t

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01:05:18

Translating Military Experiences with Lee Pepper

Experience by Design ·

2025/10/17

One bit of news that caught my attention was the declining trust that the American public has in higher education over the last decade. In good news, Gallup found that trust did increase from 2024 to 2025. However, it is still markedly down from 2015. Not surprisingly, those levels of trust differ by political affiliation, as most things seem to different by political affiliation nowadays. Another study by Pew states that young adults are increasingly questioning the value of a four-year college

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01:05:02

Poetic Stories and Purpose with Laura Patac

Experience by Design ·

2025/10/10

I don’t think I am alone in finding art very intimidating, but yet like all of us being I am inextricably drawn to it. I had the chance to go to a concert last night with the band Queens of the Stone Age. I have seen them three times before, but never quite like this. For this tour, they were playing beautiful smaller venues, like the Boch Theater in Boston where I saw them. The tour was in support of their “Alive in the Catacombs” movie and album, which was recorded in the catacombs under

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01:04:04

Ignorance and Creative Design with Alan Gregerman

Experience by Design ·

2025/10/03

I used to have a Zen proverb a day calendar, the ones where each day you tear off a new sheet that has another saying that was meant to make you contemplate, get in touch, consider, explore, think. My years always started off well, but by about June I was just ripping pages off trying to catch up to the day I was supposed to be on. I honestly think I got more mileage out of my Dad Joke a Day calendar that ended up replacing the Zen one in an ensuing year. But then again maybe there is something Zen

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160 results

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