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PODCAST

Auto Care ON AIR

Auto Care Association

"Auto Care ON AIR" is a candid podcast dedicated to exploring the most relevant topics within the auto care industry. Each episode features insightful discussions with leading experts and prominent industry figures. Our content is thoughtfully divided into four distinct shows to cover four different categories of topics, ensuring collective professional growth and a comprehensive understanding of the auto care industry.The Driver"s Seat: Navigating Business and the Journey of LeadershipTo understand

business

All Episodes

47:28

Why Thinking Like A Broadcaster Beats Making More...

Auto Care ON AIR ·

2025/10/27

The media landscape is shifting fast, and the smartest brands aren’t just buying placements, they’re becoming broadcasters. We sit down with Simon Shelley, former BBC Studios leader and advisor to media and tech companies, to unpack how audience habits, platform formats, and funding models are changing what effective brand storytelling looks like. From MSNBC’s live events to Mattel launching a full-fledged studio, the writing is on the wall: the path to attention runs through programming, not...

en-us

38:39

Old School + New School: Blending Veteran Wisdom with...

Auto Care ON AIR ·

2025/10/20

The studio glow-up set the mood: take something proven and make it feel new. That’s exactly where our conversation goes with Delaney and Andrew Kitching of GB Remanufacturing, two paths into the automotive aftermarket that prove this industry is more dynamic, tech-forward, and welcoming than most people expect. From a tech startup and influencer marketing world to finance and sales, they found a resilient ecosystem where listening hard, building mentors, and adding digital fluency turn fresh ...

en-us

37:27

How standardized service data transforms pricing,...

Auto Care ON AIR ·

2025/10/14

What if your repair data actually told you what to do next? We sit down with Austin Ledgerwood, National Director of Sales and Insights at Motor Information Systems, to trace how messy service records become clean, standardized, decision-ready intelligence that changes pricing, warranty calls, stocking, and fleet strategy. From a Mountain Dew green Kia lesson at the auction to AI models that harmonize “OC W32” and “oil change,” we dig into the quiet work that makes insights possible—and profi...

en-us

8:40

How a Federal Shutdown Ripples Through Parts,...

Auto Care ON AIR ·

2025/10/08

Headlines about a federal shutdown can feel distant until your parts sit at a port, your product launch hits a certification queue, or your customers hit pause on upgrades. We take a clear-eyed look at what a funding lapse really means for the automotive aftermarket and why even a moderate delay can magnify existing pressures from tariffs, EPR, and the fast climb toward EV and ADAS service. Host, Stacey Miller, maps the real fault lines: regulatory approvals that slow when agencies trim oper...

en-us

18:39

Inside the Auto Parts Tariff Storm: Angela Chiang on...

Auto Care ON AIR ·

2025/10/02

Tariffs shouldn’t be a guessing game, yet policy shifts are hitting faster than inventory can move. We sit down with Angela Chiang, our Director of International Affairs, to decode what’s real, what’s next, and how to protect your business when 232, 301, and IEPA collide. From the new “inclusion” process under Section 232, where products can be added into tariff coverage, to the tightening landscape around Section 301 exclusions, Angela breaks down the rules, the timelines, and the evidence a...

en-us

44:48

Creating Your Own Career Opportunities

Auto Care ON AIR ·

2025/09/29

Want to supercharge your career growth? The secret isn't working longer hours or waiting for someone to notice your hard work... it's about strategically creating your own opportunities. In this candid conversation with Matt Fowler of Pivotree and 2025 Auto Care Impact Award winner, Jon Clements of Experian Automotive, we dive deep into proven strategies for advancing your career in the auto care industry and beyond. These industry veterans share how their involvement in professional organiz...

en-us

24:51

Weather's Impact on the Auto Parts Business with NASA...

Auto Care ON AIR ·

2025/09/23

A neutral ENSO pattern is about to disrupt your winter inventory planning. Are you ready? Former NASA meteorologist Rob Gutro joins Stacey Miller to explore how this winter's unique weather patterns will dramatically impact auto parts demand across different US regions. For the first time in 12 years, we're entering a neutral El Niño Southern Oscillation phase, creating distinct regional weather scenarios that auto parts businesses need to understand. Northern states from Montana to Maine s...

en-us

38:38

Risk and Roads: The Data Behind Your Insurance Rates

Auto Care ON AIR ·

2025/09/16

When you open that auto insurance renewal notice and see your premium has increased yet again, what factors are actually driving that change? In this eye-opening conversation, Michel Leonard, Chief Economist and Data Scientist at the Insurance Information Institute (III), takes us behind the scenes of how insurance rates are determined. Insurance might seem mysterious, but Leonard breaks down the actuarial science in refreshingly clear terms. As he explains, your rates aren't set arbitrarily...

en-us

32:00

The Convenience Factor: Why Speed Trumps Friendliness

Auto Care ON AIR ·

2025/09/09

What makes a customer choose your business over a competitor's? According to customer experience expert David Avrin, it's not just about quality or friendly service anymore, it's about being "ridiculously easy to do business with." The stakes have never been higher. As headlines show Salesforce cutting 4,000 customer service jobs in favor of AI and luxury restaurants focusing on data refinement rather than new menu items, one thing becomes clear: customer experience is the new battleground. ...

en-us

56:39

AAPEX Uncovered: Updates, Insights & Winning Moves

Auto Care ON AIR ·

2025/08/29

Get ready for a complete unwrapping of the automotive aftermarket's premier event! In this engaging conversation, Mark Bogdansky, Vice President of Trade Shows & Community Engagement, and Ted Hughes, Senior Director of Community Engagement & Executive Director of AWDA, join host Jacki Lutz to reveal the most significant changes coming to AAPEX since the show moved to Las Vegas over 30 years ago. The biggest transformation? A complete floor segmentation by product category that will r...

en-us

42:46

Thriving in an AI World: Human Connection as a...

Auto Care ON AIR ·

2025/08/20

The relentless advancement of artificial intelligence is reshaping every industry, raising profound questions about the future of human work and creativity. What happens when technology doesn't just augment our capabilities but potentially replaces human intelligence itself? Mark W. Schaefer, globally recognized marketing authority and author of "Audacious: How Humans Win in an AI Marketing World," joins Stacey Miller to explore this critical inflection point. With striking clarity, Mark art...

en-us

45:21

Unlocking Vehicle Data: Privacy, Control, and...

Auto Care ON AIR ·

2025/08/18

Your car is generating valuable data every time you drive, but who owns that information and how can it benefit you? In this illuminating conversation, Alex Rawitz, founder of DIMO, reveals how his company is empowering drivers to take control of their vehicle data. For most of us, our cars represent a significant expense, about $8,000 annually beyond depreciation... yet we rarely leverage the data they generate to optimize these costs. Demo has created a platform that collects telemetry dat...

en-us

43:17

“It’s Not Personal”: Rethinking Feedback and...

Auto Care ON AIR ·

2025/08/12

What makes collaboration truly effective? In this eye-opening conversation, the Auto Care Association team explores how physical spaces, team dynamics, and individual mindsets create environments where innovative ideas flourish. Step inside the Association's brand-new office space, purposefully designed with open concepts and glass walls to foster spontaneous interaction. As Stacey Miller, VP of Communications, shares, "We were all separate before. There was this big heavy wooden door and th...

en-us

39:53

Cracking the Code: How Technology is Reshaping...

Auto Care ON AIR ·

2025/08/05

The collision repair industry is undergoing a seismic transformation. Gone are the days when fixing a car meant simply restoring metal and paint. Ryan Mandell, with over two decades of collision industry experience, reveals how today's vehicles demand an entirely new approach to repairs. "There's more lines of code in a modern vehicle than there was in the first space shuttle," Mandell explains as he details the technological complexity that has revolutionized collision repair. Modern repair...

en-us

33:58

Data, Diagnostics, and the Digital Divide in Auto Repair

Auto Care ON AIR ·

2025/07/28

Access to vehicle data sits at the heart of the automotive repair industry's future, yet many independent repair shops face growing barriers to the information they need. This eye-opening conversation between host, Stacey Miller, and her guest (and colleague) Mike Tanner, Director of Vehicle Technology and Innovation at the Auto Care Association, reveals how technological advancements like software-defined vehicles, ADAS systems, and electric powertrains are reshaping what it means to "fix a ...

en-us

43:44

Driver Robb Holland on Career Pivots — Straight from...

Auto Care ON AIR ·

2025/07/22

Have you ever wondered what race car drivers and automotive professionals could teach us about navigating career changes? At the iconic Pikes Peak International Hill Climb, we discovered that the winding roads of this legendary race mirror the twists and turns many of us face in our professional journeys. This episode brings together Rob Tinson of Hella Aftermarket and professional race car driver Robb Holland for a revealing conversation about career evolution, resilience, and finding your ...

en-us

42:27

AI Revolution: Transforming Business Through...

Auto Care ON AIR ·

2025/07/15

The AI revolution isn't coming, it's already here, reshaping how businesses operate across every industry. In this enlightening conversation with Clyde Calhoun, founder and CEO of Root Idea, we dive deep into the practical realities of implementing artificial intelligence in today's business landscape. "This is a technology that can make you infinitely more valuable in your job if you embrace it," explains Calhoun, addressing the widespread concern about job displacement. Rather than fearing...

en-us

35:05

Goal Setting: From a Ninja Warrior and an Industry...

Auto Care ON AIR ·

2025/07/07

What separates those who achieve their goals from those who merely dream about them? In this illuminating conversation, Jacki Lutz brings together two remarkable individuals from vastly different worlds: Larry Pavey, former CEO of Federated Auto Parts Group, and Alex Weber, American Ninja Warrior competitor and host, to unpack the psychology and practical tactics behind effective goal setting. The discussion reveals a powerful concept both men encountered on their journeys: "the messy middle...

en-us

24:10

Putting the "Right" in Right to Repair: A...

Auto Care ON AIR ·

2025/06/30

Jerry Bender never set out to become a political advocate. As the Vice President of Midwest Wheel Companies, his journey from small-town Iowa to the halls of Congress reveals how ordinary industry professionals can make extraordinary impacts on critical policy issues. Growing up in Pleasantville, Iowa, a town of just 1,500 where his graduating class had only 49 students, Bender was no stranger to politics. In a state where presidential candidates regularly visit local barbershops (including ...

en-us

67:30

Finding Your Voice: How Communication Styles Impact...

Auto Care ON AIR ·

2025/06/23

Ever wondered why your perfectly crafted message falls flat with certain colleagues? The answer might lie in understanding your communication "voice" and how it resonates (or clashes) with others. In this illuminating conversation, Shawn Collins of Extend Group joins Auto Care Association's President and CEO, Bill Hanvey and host, Jacki Lutz, to unpack the Five Voices communication framework developed by Giant Worldwide. This powerful model reveals how we all speak through different voices (...

en-us

77 results

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