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PODCAST

AI-volution: Redefining HR

AI-volution: Redefining HR powered by Mercer

Welcome to Mercer’s, AI-volution: Redefining HR podcast. Your go-to resource for staying informed about the latest tools, platforms, & trends surrounding all things Generative AI. We’ll discuss the cutting-edge technologies offering valuable insights to support & empower HR leaders. Don’t miss an episode as top thought leaders share their POV & analysis as they tackle hot topics around artificial intelligence & automation tools for data analytics & employee experience that are

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All Episodes

00:21:42

AI Readiness Gap: Slowing Down to Move Faster in HR

AI-volution: Redefining HR ·

2025/12/05

In this episode of the AIvolution Podcast, host Adriana O'Kain brings back Tara Cooper to discuss the evolving landscape of AI readiness in organizations. They explore the importance of mindset, communication, and leadership in successfully implementing AI technologies. The conversation highlights the need for a clear vision and the role of HR in driving AI initiatives, as well as personal insights on how AI is being utilized in daily life.

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00:28:40

AI-Native Operating Model

AI-volution: Redefining HR ·

2025/11/19

In this episode of the AI Evolution Podcast, host Adriana O'Kain speaks with Emily Liddle from Mercer about the transformative impact of AI on HR practices. They discuss the newly launched AI native operating model, the concept of digital fabric, and how organizations can safely transition to integrating AI into their daily workflows. Emily emphasizes the importance of clarity, purpose, and the role of AI as a thinking partner rather than just a tool. The conversation highlights the exciting

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00:30:11

The Trust Factor in Employee Engagement

AI-volution: Redefining HR ·

2025/11/05

Mercer's Kate Bravery joins host, Adriana O'Kain, to explore the critical role of trust in organizations and its impact on employee well-being and career development. It emphasizes the need for organizations to foster a culture of trust and support to reduce burnout and stress among employees. Additionally, the discussion highlights the importance of upskilling and providing opportunities for career advancement to ensure employees feel valued and engaged.

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00:27:59

Essential Skills for the AI-Driven Workforce

AI-volution: Redefining HR ·

2025/10/22

In this episode of the AI Evolution Podcast, Adriana O'Kain and Brian Fisher discuss the transformative impact of AI on HR and workforce development. They explore essential skills needed to thrive in an AI-driven world, the role of AI in skills development, and the shift towards skills-powered organizations. The conversation highlights the importance of curiosity and lifelong learning, as well as practical applications of AI in daily work processes.

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00:26:20

The Rewards Revolution

AI-volution: Redefining HR ·

2025/10/08

In this episode of the AI Evolution Podcast, host Adriana O'Kain engages with Lauren Mason, a partner at Mercer, to discuss the evolving landscape of total rewards in the context of AI transformation. They explore the key pressures driving change in total rewards, the adoption of AI technologies, and the challenges organizations face in implementing these solutions. The conversation highlights the shifting role of total rewards professionals and consultants in navigating this transformation,

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00:29:06

Becoming AI-Ready: Lessons from the HR Tech Conference

AI-volution: Redefining HR ·

2025/09/24

In this episode of the AI Evolution podcast, Adriana O'Kain and Tara Cooper discuss the challenges and opportunities organizations face in adopting AI technologies. They explore the overwhelming pace of innovation, the importance of leadership in navigating uncertainty, and the need for a culture of trust and collaboration in the workplace. The conversation highlights the significance of intentional approaches to AI implementation, the role of vendors in supporting transformation, and personal

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00:21:40

The Path to Smarter Benefits

AI-volution: Redefining HR ·

2025/09/10

In this episode of the AI-volution Podcast, host Adriana O'Kain and guest Kate Brown discuss the growing integration of AI in employee benefits. They explore current trends, the importance of understanding the 'why' behind AI adoption, and the potential for AI to enhance employee experiences and transform benefits enrollment processes. The conversation highlights the need for organizations to take proactive steps in leveraging AI technology responsibly and effectively.

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00:33:16

AI-volution: Curiosity is the New Leadership Muscle

AI-volution: Redefining HR ·

2025/08/27

In this episode of the AI Evolution Podcast, host Adriana O'Kain invites Jason Averbook, to discuss the rapid changes in business and technology, the importance of balancing human insight with AI capabilities, and the need for organizations to adopt a mindset of continuous learning and adaptation. Jason emphasizes the significance of understanding the value of AI, the necessity of first principles thinking in HR, and the critical role of trust in navigating organizational change. The conversation

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00:38:56

Leveraging AI for HR Advantage

AI-volution: Redefining HR ·

2025/08/20

In this episode of the AI-volution podcast, host Adriana O'Kain and guest William Self discuss the transformative role of AI in HR, emphasizing the importance of aligning AI initiatives with business strategy to create competitive advantages. They explore the intersection of data science and HR, the need for strategic workforce planning, and the balance between efficiency and innovation. The conversation highlights the necessity of preparing the workforce for future changes and the personal

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00:48:34

A CEO With Two Hands On The Wheel

AI-volution: Redefining HR ·

2025/08/08

In this episode of the AI-evolution podcast, host Adriana O'Kain engages in a deep conversation with Jan Hutton, CEO of Australian Tourism Data Warehouse, and Ephraim Patrick, Partner at Mercer, about the transformative role of AI in business strategy and leadership. They discuss how AI has become central to strategic planning, the importance of fostering a culture of psychological safety for innovation, and the need for leaders to unlearn traditional mindsets to adapt to the rapidly changing

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00:27:09

Making Smart AI Vendor Decisions in HR

AI-volution: Redefining HR ·

2025/07/25

In this episode of the AI Evolution Podcast, host Adriana O'Kain and guest Corina Lam discuss the evolving landscape of technology partnerships in the HR sector. They explore the challenges organizations face in selecting the right vendors, the importance of aligning technology with strategic goals, and the characteristics that define successful long-term partnerships. The conversation also touches on the significance of change management and the personal applications of AI in everyday

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00:37:43

From Vision to Deployment

AI-volution: Redefining HR ·

2025/07/02

In this episode of the AI Evolution Podcast, Adriana O'Kain and Harry West discuss the evolving landscape of AI in HR, focusing on the transition from adoption to deployment. They explore the rapid increase in AI adoption, the challenges organizations face, and the critical mindset shift required for successful implementation. The conversation delves into the differences between deployment and implementation, the barriers to effective AI deployment, and the importance of having a clear strategy

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00:28:28

Maximizing ROI While Managing Risk

AI-volution: Redefining HR ·

2025/06/11

Adriana O'Kain, Partner, AI Strategy & Innovation Leader at Mercer, speaks with Jaymin Kim, Managing Director, Emerging Technologies, at Marsh, about the intersection of emerging technologies and risk management. They explore the various types of AI, the lessons learned from past technological revolutions, and the unique aspects of the current AI revolution. The conversation delves into how organizations can navigate workforce changes, balance speed and responsibility in AI projects, and the

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00:25:17

Evolving HR in 2025

AI-volution: Redefining HR ·

2025/05/16

SummaryIn this episode of the AI Evolution Podcast, Mercer's Adriana O'Kain and Alex Zea discuss the evolving landscape of digital transformation, particularly in the context of HR. They explore the rapid pace of change driven by technology and AI, the concept of 'transformation as a service', and the importance of a mindset shift in organizations. Alex shares insights on leveraging technology and data analytics to drive transformation, while also reflecting on personal experiences

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00:25:57

Closing the AI Gender Gap

AI-volution: Redefining HR ·

2025/04/11

In this episode of the AI Evolution Podcast, Adriana O'Kain and Jess Von Bank discuss the evolving landscape of AI, focusing on the transition from generative AI to agentic AI. They delve into the pressing issue of the gender gap in AI, highlighting the underrepresentation of women in AI roles and the potential negative impacts on job displacement. The conversation emphasizes the importance of diverse representation in AI development and the need for organizations to foster trust and transparency

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00:24:49

Transforming Supply Chain Challenges into...

AI-volution: Redefining HR ·

2025/03/26

In this episode of the AI Evolution Podcast, host Adriana O'Kain engages with experts Yvonne Sonsino, John Davies, and Kai Anderson to discuss the evolving landscape of globalization, supply chain resilience, and the role of AI in workforce management. The conversation highlights the challenges posed by demographic changes, the importance of transparency in supply chains, and innovative solutions that leverage AI technology to enhance operational efficiency and risk management. The experts share

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00:22:28

AI in Action: Insights From India and Middle East

AI-volution: Redefining HR ·

2025/03/12

In this episode of the AI Evolution podcast, Adriana O'Kain speaks with Lisa Lyons about the transformative role of AI in the Middle East, particularly focusing on government initiatives, best practices in AI adoption, cultural factors influencing AI integration, and the impact of AI on jobs and skills. They also discuss personal experiences with generative AI tools and their potential to enhance productivity and creativity.TakeawaysGovernments in the Middle East are leading AI initiatives.Saudi

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00:22:03

Capturing AI ROI

AI-volution: Redefining HR ·

2025/03/03

In this episode of the AI Evolution podcast, Adriana O'Kain and Ravin Jesuthasan discuss the transformative impact of AI on the workforce. They explore the shift from a technology-focused approach to a work-backwards strategy, emphasizing the importance of redesigning work to capture ROI. The conversation highlights the evolving role of HR in integrating AI solutions and the necessary mindset and skills for success in an AI-augmented world. Ravin shares insights on practical examples and the

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00:21:16

AI and HR Shared Services

AI-volution: Redefining HR ·

2025/02/17

In this episode of the AI Evolution podcast, Kristin Rhebergen and Jonathan Gordin discuss the transformative impact of AI on HR, particularly focusing on shared services. They explore the current state of HR automation, the role of generative AI, and how these technologies can enhance employee experience and drive cost efficiencies. The conversation emphasizes the importance of strategic implementation and the potential future of HR shared services in a rapidly evolving technological

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00:29:40

AI Mindset, Skillset and Toolset

AI-volution: Redefining HR ·

2025/02/05

In this episode, Adriana O'Kain and Jason Averbook discuss the transformative impact of AI on business and society. They explore the importance of mindset in adopting AI technologies, the shift towards human-centric skills, and the concept of human-machine teaming. The conversation also delves into the latest AI tools and their capabilities, as well as the future of work in 2025, emphasizing the need for continuous learning and adaptation in a rapidly changing landscape.Takeaways AI is

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