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PODCAST

Keeping It Real with Tiff and Carl

Carl Damian Rabun

Tiffany Salcido and Dr. Carl Rabun are two professional training and consultants and coaches with a passion for leadership development. Together they have over 40 years of combined experience working and leading in government agencies and another 25 helping professionals maximize their customer service and communication skills and leadership potential.

business management

All Episodes

00:37:12

Episode 133: Soft Skills are Human Skills

Keeping It Real with Tiff and Carl ·

2026/04/10

“Soft skills” might be the worst branding problem in the workplace. In this episode, Carl and Tiffany challenge the label and make the case for calling them what they really are: human skills — the capabilities that drive trust, communication, and real performance.Through personal stories and workplace examples, they explore how communication, empathy, and relationship-building often matter more than technical expertise — especially in high-stakes environments like healthcare and human services

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00:43:16

Episode 132: Control What You Can. Lead Anyway.

Keeping It Real with Tiff and Carl ·

2026/04/03

You can’t control everything at work — but you’re not powerless either. In this episode, Carl and Tiffany break down the difference between your sphere of control, influence, and concern, and why knowing the difference is a leadership advantage.They explore how leaders — especially middle managers — can stop wasting energy on what they can’t change and instead focus on what actually moves the needle: team culture, communication, and daily interactions. Through real examples and coaching insights,

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00:39:38

Episode 131: Your Values Are Showing (Or Not)

Keeping It Real with Tiff and Carl ·

2026/03/27

organizational values, workplace culture, leadership development, values alignment, organizational behavior, accountability, systems thinking, leadership challenges, culture change, management skills, employee engagement, workplace integrity, leadership mindset, public sector leadership, performance vs behavior, organizational effectiveness, leadership reflection

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02:14:24

Classic KIR: Living in Resilience with Kelly Bazzani

Keeping It Real with Tiff and Carl ·

2026/03/18

Some conversations are worth revisiting — this is one of them. In this reair, Carl and Tiffany sit down with Kelly Bazzani for a powerful discussion on resilience, recovery, and what it really takes to rebuild after adversity.Kelly shares her journey through athletics, injury, achievement, addiction, and ultimately redemption — offering hard-earned insight into the mindset and habits that support lasting change. Her perspective goes beyond inspiration, grounding resilience in daily choices,

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00:42:13

Episode 130: From Forming to Performing

Keeping It Real with Tiff and Carl ·

2026/03/06

Great teams don’t just happen — they develop over time. In this episode, Carl and Tiffany explore how trust, respect, and open communication shape healthy team dynamics. Drawing on the Tuckman's Stages of Group Development, they break down the phases teams move through: forming, storming, norming, performing, and eventually adjourning.They discuss why early politeness often hides uncertainty, how conflict during the storming stage is actually a necessary step toward trust, and why leaders must

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00:37:11

Episode 129: Recognizing Conflict is Not Combat

Keeping It Real with Tiff and Carl ·

2026/02/27

Conflict at work isn’t the enemy — avoidance is. In this episode, Carl and Tiffany unpack what healthy conflict actually looks like and why disagreement, when handled well, strengthens trust, clarity, and team performance. They explore how unresolved tension erodes collaboration, how inter-unit conflict in human services settings can ultimately harm clients, and why many workplace disputes are more about perception than reality.Drawing on the Thomas-Kilmann Conflict Mode Instrument, they break down

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00:32:52

Episode 128: The Power of Clear Expectations

Keeping It Real with Tiff and Carl ·

2026/02/21

Unclear expectations don’t just slow teams down — they create burnout, conflict, and confusion. In this episode, Carl and Tiffany explore how leaders can use the GRPI Model (Goals, Roles, Processes, and Interpersonal Relationships) to bring clarity to team performance and sustainability. They discuss why role clarity and structured processes are essential for healthy dynamics, how onboarding should reinforce—not replace—clear expectations, and why leaders must consistently model workplace

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00:42:07

Episode 127: The Kindness of Honest Feedback

Keeping It Real with Tiff and Carl ·

2026/02/13

Accountability isn’t the opposite of care — it’s a form of it. In this episode, Carl and Tiffany break down what relationship-centered accountability really looks like in leadership. They explore how strong leaders balance results with emotional intelligence, why trust and psychological safety are essential for honest feedback, and how fear in organizations blocks growth. Drawing on ideas like Radical Candor, they discuss caring personally while challenging directly, adapting appreciation to

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00:34:24

Episode 126: Leaders Build Capacity, Not Dependence

Keeping It Real with Tiff and Carl ·

2026/02/06

Burnout isn’t only about workload — it’s also about how leadership shapes dependency, confidence, and capacity. In this episode, Carl and Tiffany explore how micromanagement and constant approval-seeking create learned helplessness in the workplace, draining both leaders and staff. They discuss why accessibility doesn’t mean over-involvement, how regular one-on-ones can build clarity and trust, and why fixing every problem for your team actually fuels burnout. With a coaching mindset, leaders can

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00:36:48

Episode 125: Burnout at Work: Signals, Systems, and...

Keeping It Real with Tiff and Carl ·

2026/01/30

Burnout isn’t just about being tired — it’s a signal that systems, support, and expectations are out of balance. In this episode, Carl and Tiffany unpack workplace burnout through the lens of workload, resources, and leadership responsibility. They explore why pizza parties and surface-level perks don’t fix exhaustion, how poor communication and unrealistic timelines make things worse, and what real support looks like — from psychological safety and supervision to clearer roles and meaningful

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00:35:02

Episode 124: Understanding Bias and Microaggressions...

Keeping It Real with Tiff and Carl ·

2026/01/24

In Part Two of this episode, Carl continues the conversation by moving from awareness into action, helping participants navigate defensiveness, repair missteps, and respond more skillfully when bias shows up in real time. Through common scenarios and facilitated reflection, the class explores how good intentions can still cause harm—and what it looks like to take accountability without shutting down. Carl shares practical strategies for interrupting microaggressions, addressing exclusion, and

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00:39:03

Episode 123: Understanding Bias and Microaggressions

Keeping It Real with Tiff and Carl ·

2026/01/21

In this episode of Keeping It Real with Tiff and Carl, listeners are taken inside Part One of a class Carl taught at the 2025 CalWORKS Training Academy, focused on building deeper awareness of bias in everyday practice. Carl guides participants through an exploration of dominant and counter narratives, helping frontline professionals recognize how assumptions, intentions, and lived experience shape interactions with clients and colleagues. The conversation unpacks how well-meaning actions can still

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00:59:55

Episode 122: Shifting the Lens: Empowering Families...

Keeping It Real with Tiff and Carl ·

2026/01/17

This episode shows he second part of Tiff's class at the CalWORKs Training Academy for helping professionals from counties across California. The conversation reframes the role of CalWORKs social workers, case managers, and employment counselors, challenging the traditional gatekeeper mindset rooted in compliance and rules.Tiff facilitates an exploration of what it means to act as concierges of service—trusted guides who build supportive relationships, leverage strengths, and connect families to

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00:43:51

Episode 121: Shifting the Lens: Empowering Families...

Keeping It Real with Tiff and Carl ·

2026/01/12

This episode introduces the first segment of a class taught by Tiffany at the CalWORKs Training Academy for helping professionals from counties across California. The conversation reframes the role of CalWORKs social workers, case managers, and employment counselors, challenging the traditional gatekeeper mindset rooted in compliance and rules.Tiff facilitates an exploration of what it means to act as concierges of service—trusted guides who build supportive relationships, leverage strengths, and

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00:48:15

Episode 120: Lifting Parent Voices panel, live from...

Keeping It Real with Tiff and Carl ·

2026/01/03

In Part Two of this special Parent Voices panel, Tiff and Carl continue the conversation with powerful firsthand stories from parents whose lived experience is shaping real policy change in California’s human services system. The panel highlights how authentic parent partnership has influenced reforms—such as reducing sanctions for new parents, improving childcare transitions, expanding measures of success beyond work participation, and elevating parent leadership statewide. They also discuss where

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00:47:46

Episode 119: Lifting Parent Voices panel, live from...

Keeping It Real with Tiff and Carl ·

2025/12/30

In Part One of this special two-part series of Keeping It Real with Tiff and Carl, Carl introduces us to an incredibly meaningful experience for he and Tiff while serving as co-emcees at the CalWORKs Training Academy. In this episode, listeners are introduced to a powerful parent panel featuring members of Parent Voices, an organization of parents who have navigated the human services system firsthand and now advocate for families across California. Tiff and Carl guide the panelists through

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00:38:30

Episode 118: Promoting the Coach Approach, Live at...

Keeping It Real with Tiff and Carl ·

2025/12/23

In Part Two of this segment, you'll hear the second half of the CTA class, "Empowering Clients Through the Coach Approach". Tiff and Carl continue the conversation by unpacking the Persecutor and Rescuer roles within Karpman’s Drama Triangle and how these patterns quietly show up in human services, leadership, and client interactions. They explore how well-intentioned behaviors—overcorrecting, fixing, enforcing, or rescuing—can unintentionally reinforce dependency, resistance, and

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00:47:38

Episode 117: Promoting the Coach Approach, Live at...

Keeping It Real with Tiff and Carl ·

2025/12/20

In this episode of Keeping It Real with Tiff and Carl, recorded live from the California CalWORKs Training Academy in Sacramento, Tiff and Carl reflect on a powerful week of teaching, facilitating, and connecting with human services professionals, while serving as the co-emcees of the conference. They dive into the Academy’s focus on resiliency and client-centered service, exploring how shifting power, elevating participant voices, and moving beyond compliance-driven systems can remove barriers and

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00:31:32

Episode 116: Gratitude, Growth, and Getting...

Keeping It Real with Tiff and Carl ·

2025/12/16

In Part Three, Carl and Tiffany reflect on the realities of leadership and the shift from peer to supervisor, with Carl sharing his experience becoming a boss in a small community and the importance of consistency, trust, and accepting that leaders can’t control how others perceive them. They dive into effective feedback practices, emphasizing the power of timely, supportive communication that holds people accountable while helping them feel valued. Tiffany describes her “cool boss” approach to

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00:36:12

Episode 115: Gratitude, Growth, and Getting...

Keeping It Real with Tiff and Carl ·

2025/12/11

In Part Two of the episode, Carl and Tiffany explore how real learning happens when skills are practiced, not just taught, with Carl sharing his shift from lecture-based instruction to interactive, experiential learning that transfers into everyday life. They dive into the upcoming California Training Academy and the move toward a more client-centered culture, highlighting the power of a coaching approach that replaces telling with curiosity and empowers staff to solve their own problems. The

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135 results

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