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PODCAST

Digital Banking Podcast

The Digital Banking Podcast is powered by Tyfone. Tyfone is a dramastically better digital banking provider. Our appeal is unique, we collaborate closely with our customers and the banking ecosystem in an open approach coupled with a powerful user experience that helps “get things done”! On our podcast you will hear how digital banking plays a leading role for community minded financial institutions from the unique perspectives of our industry expert guests.

technology

All Episodes

81:19

Rapid Change, Real Impact: Vit Shtyrkin on AI and...

Digital Banking Podcast ·

2025/11/28

In the latest episode of Digital Banking Podcast, host Josh DeTar, EVP - Evangelism at Tyfone, welcomed Vit Shtyrkin, Chief Product Officer at B2BinPay. The episode centered around how fast-changing technology is reshaping digital banking, with a focus on the practical impacts of artificial intelligence and crypto tools on product development and team workflows. Vit discussed how his team approached AI not as a shortcut, but as a tool for survival and growth. He shared real examples of how AI...

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84:40

Credit Scores & the Real Cost of Misinformation, with...

Digital Banking Podcast ·

2025/11/14

In the latest episode of Digital Banking Podcast, host Josh DeTar, Vice President of Sales and Marketing at Tyfone, welcomed Christina Roman, Consumer Education and Advocacy Manager at Experian, and Latreace Wells, Assistant Vice President of Career Planning and Development at Fisk University. The episode centered around how financial education shapes opportunity and why understanding credit early can change lives. Christina and Latreace discussed the challenges people face when learning abou...

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102:19

Building Winning Cultures and Driving Growth in...

Digital Banking Podcast ·

2025/10/31

In the latest episode of the Digital Banking Podcast, host Josh DeTar sat down with Kirk Kordeleski, Partner at PARC Street Group. They explored what it took to build a thriving credit union in today’s environment—one where competition, technology, and member expectations were always changing. Kirk shared why credit unions had to set ambitious goals and maintain a clear vision, even as the industry faced slow growth and increased consolidation. Kirk explained how a strong culture, driven by e...

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76:01

Scaling digitally without losing your soul, with...

Digital Banking Podcast ·

2025/10/17

In the latest episode of The Digital Banking Podcast, host Josh DeTar sat down with Katie DeFeo, VP and Chief Experience Officer at SunWest Credit Union. They explored how credit unions could stand out in a crowded digital landscape by leading with authenticity and human connection, even as banking became more commoditized and tech-driven. DeFeo explained why building a genuine, approachable brand mattered more than ever. She shared how SunWest focused on delivering experiences that felt pers...

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104:42

Why traditional lending technology is holding CUs...

Digital Banking Podcast ·

2025/10/03

In the latest episode of The Digital Banking Podcast, host Josh DeTar sat down with Michael Claire, founder and CEO of LoanCirrus Limited. Their conversation focused on how digital lending platforms can reach underserved communities—particularly in regions often overlooked by large banks. Claire shared insights from his work across the Caribbean, where outdated lending models and legacy technology have slowed progress. He explained how LoanCirrus is helping financial institutions reimagine ho...

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87:53

The Rapid Pace of AI’s Evolution, With Amir Sarhangi

Digital Banking Podcast ·

2025/09/19

In this episode of the Digital Banking Podcast, host Josh DeTar sits down with Amir Sarhangi, CEO and founder at Skyfire Systems Inc. Together, they explore how artificial intelligence is changing the landscape of payments, digital commerce, and the day-to-day experience of both consumers and financial institutions. Amir explains how AI agents are set to handle more tasks on our behalf, from booking travel and securing event tickets to making complex payment decisions. He dives into the techn...

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86:17

The Lessons Learned through a Failed Chatbot, with...

Digital Banking Podcast ·

2025/09/05

In this episode of the Digital Banking Podcast, host Josh DeTar welcomed Imane Bakkar, Managing Director at Logarisk. With years of experience in financial risk management, Imane unpacked how today's risk landscape had shifted—and why traditional models were no longer enough on their own. Josh and Imane discussed how regulated institutions could navigate risk in an era defined by AI, speed, and interconnectivity. She pointed to real-world failures, a chatbot gone off the rails and algorithmi...

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70:53

What Community FIs can do with AI, with Alenka Grealish

Digital Banking Podcast ·

2025/08/27

In the last episode of The Digital Banking Podcast, host Josh DeTar sat down with Alenka Grealish, principal analyst at Celent. Their conversation explored how generative AI is changing how community financial institutions operate, from behind-the-scenes efficiency to frontline support. Grealish explained that AI's biggest impact today is improving agent productivity, boosting customer satisfaction, and reducing call center turnover. She compared AI to bees: mostly invisible yet critical to t...

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93:51

Cybersecurity and Payments: A Love-Hate Relationship...

Digital Banking Podcast ·

2025/08/08

On this episode of the Digital Banking Podcast, Josh DeTar welcomed Thomas Müller, CEO and co-founder of Rivero, to discuss the connection between cybersecurity and payments. Müller’s background as a CISO provided a unique perspective, highlighting the human element in security breaches. He used real-world examples like account takeovers and policy bypasses to show how both technology and human actions affect security. DeTar and Müller discussed the challenge of building strong security progr...

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69:07

Balancing AI and the Human Touch, with Jenn Addabbo

Digital Banking Podcast ·

2025/07/25

In this episode of Digital Banking Podcast, host Josh DeTar spoke with Jenn Addabbo, the CEO and co-founder of Engage fi. They discussed her journey as an entrepreneur, how to build a strong company culture, and how legacy financial institutions can innovate. Addabbo explained that culture is not something you can just create; it is the result of your vision and actions. Jenn emphasized the importance of hiring people who fill your blind spots, like "puzzle pieces that come together for the f...

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80:39

Marketing Your CU Beyond Rate Competition with Shane...

Digital Banking Podcast ·

2025/07/11

In this episode of The Digital Banking Podcast, Josh DeTar talked with Shane Saunders, CEO of Mocse Credit Union, about building authentic brand value in community financial services. Shane shared how his credit union discovered its identity as "audaciously authentic" through a rebranding process that honored both their humble beginnings and deep community roots. The conversation explored why competing on price creates a race to the bottom that community financial institutions can't win again...

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104:05

What Financial Institutions Get Wrong About Their Own...

Digital Banking Podcast ·

2025/06/27

In this episode of the Digital Banking Podcast, host Josh DeTar sits down with Law Helie, General Manager of Consumer Banking at nCino, to explore what it takes to modernize digital banking. From his early days in the Marines to leading consumer strategy at one of the industry's top tech firms, Law brings a rare blend of discipline, empathy, and systems thinking. The conversation deepens into the real-world friction between fraud prevention and user experience. Law breaks down how legacy poli...

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78:55

Cybersecurity in Banking: How to Navigate Vendor Risk...

Digital Banking Podcast ·

2025/06/13

This episode of the Digital Banking Podcast explored the crucial role of cybersecurity in banking, focusing on vendor risk management. Josh DeTar spoke with Lara Sevener, Tom Walker, and Rob Carothers, partners at Jones Walker LLP, about the unique challenges faced by community and mid-sized banks. The discussion highlighted the increasing reliance on third-party vendors for essential banking services and technology. Sevener, Walker, and Carothers emphasized the importance of due diligence an...

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79:29

How Amplify Credit Union Ditched Fees and Thrived...

Digital Banking Podcast ·

2025/05/30

On this episode of the Digital Banking Podcast, Josh DeTar spoke with Kendall Garrison, CEO of Amplify Credit Union, about shaking up the status quo in the credit union industry. Garrison shared Amplify's commitment to improving members' financial lives, even if it means making tough decisions. They discussed Amplify's guiding principles, the importance of diverse perspectives, and the obligation to give back to the community. Garrison detailed Amplify's decision to eliminate fees, viewing it...

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72:18

How Small Credit Unions Can Compete and Win with Bo...

Digital Banking Podcast ·

2025/05/16

Small credit unions face big challenges, but does that mean there’s no joy in running one? In this episode of The Digital Banking Podcast, host Josh DeTar sits down with Bo McDonald, Founder and President of Your Marketing Co., to unpack the reality of credit unions under $10 billion in assets. They dive into the importance of mindset, strategic decision-making, and why some small credit unions thrive while others struggle. Bo shares how personal experiences shaped his passion for credit unio...

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76:30

Building Financial Communities for America's Veterans...

Digital Banking Podcast ·

2025/05/02

In this episode of the Digital Banking Podcast, Josh DeTar speaks with Tony Hernandez, President and CEO of the Defense Credit Union Council (DCUC). They discuss how DCUC advocates for credit unions serving military members and veterans across America. Tony explains how DCUC has expanded beyond its original mission of representing credit unions on military installations to now serving any credit union with veterans in their field of membership. He shares insights on current advocacy efforts t...

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77:08

Mindset Shifts for Financial Leaders with JR Lay

Digital Banking Podcast ·

2025/04/18

In the latest episode of The Digital Banking Podcast, host Josh DeTar welcomed JR Lay, Founder and CEO of the Digital Growth Institute. The episode explored Lay’s journey from punk rock musician to digital banking strategist and the lessons he learned along the way. DeTar and Lay discussed how financial institutions can move beyond a defensive mindset and embrace transformation as an ongoing evolution rather than a disruption. "Are you playing a game to win, or are you playing a game not to l...

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67:12

Beyond ChatGPT: The Hidden Infrastructure Powering AI...

Digital Banking Podcast ·

2025/04/04

On this episode of the Digital Banking Podcast, Josh DeTar spoke with JB Baker, VP of Products and Marketing at Scale Flux, about the often unseen infrastructure behind AI. They discussed the limitations of current technology and where improvements are needed to handle AI’s growth. JB highlighted the "memory wall," which limits data flow to processors, as a major hurdle. JB explained how this challenge requires innovation in areas like memory, storage, networking, and even cooling systems. He...

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77:32

Community Impact: How Credit Unions Leverage Digital...

Digital Banking Podcast ·

2025/03/21

In this episode of the Digital Banking Podcast, Josh DeTar sat down with Tanis Bagby, Cash Management Officer at P1FCU, to discuss the power of community engagement in the digital age. Bagby shared her career journey at the credit union, highlighting the importance of building relationships with members. She discussed her role as host of P1FCU’s podcast, Making Sense of Money, emphasizing the value of providing financial education and support through relatable, long-form content. Bagby expla...

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65:29

Building a Digital-First Credit Union Culture with...

Digital Banking Podcast ·

2025/03/07

On this episode of the Digital Banking Podcast, host Josh DeTar welcomed Melanie Kennedy, CEO of Southwest Financial Federal Credit Union to discuss her credit union's journey to becoming a fully digital institution. This transition, planned before the pandemic, accelerated when COVID-19 forced widespread closures. She explained the operational efficiencies gained, the surprisingly positive member response, and the improved work-life balance for her team. Kennedy addressed the challenges of r...

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133 results

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