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PODCAST

CACM CHAT - HOA LIFE

Tom Freeley, California Association of Community Managers

CACM Chat – HOA Life where no HOA topic is off the table. We’ll bring you stories, trends, legislative matters and best practices in HOA management straight from the day-to-day professionals who work in the California community association management industry and the expert Industry Partners that serve HOAs. CACM was founded in 1991 to elevate professionalism in community management through California specific education and certification. Rapidly changing laws, new advanced technology, and an

business management

All Episodes

37:44

Leading with Excellence: How Leadership and Education...

CACM CHAT - HOA LIFE ·

2025/11/04

In this episode of CACM Chat; The HOA Life, Celeste Huecias of CACM sits down with Victoria Gish, CCAM, a Vision Award recipient for Leadership and Educational Excellence, to explore what it truly takes to create lasting client satisfaction in community management.Together, they unpack how strong leadership and continuous education go hand-in- hand with building trust, improving communication, and strengthening relationships with boards and homeowners. From defining what satisfying clients

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30:36

The Sh*t that Really Happens: Community Shockers Edition

CACM CHAT - HOA LIFE ·

2025/10/21

In this episode of CACM Chat: The HOA Life, we dive into part two of The Sh*t That Really Happens: Community Shockers Edition. Host Celeste Huecias, Communications Manager at CACM, reunites with Robert Sides, CCAM-HR.LS, to unpack the wild, unbelievable and sometimes jaw dropping stories community managers face in the field.From unexpected, naked encounters to tough situations that test patience, professionalism and morals, this episode brings you the real-life chaos of community management

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51:04

The Sh*t That Really Happens: Media Edition

CACM CHAT - HOA LIFE ·

2025/10/07

In this episode, host Celeste Huecias, Communications Manager at CACM, sits down with Robert Sides, CCAM-HR.LS, from Regatta Seaside Homeowners Association, to dive into the wild world of media and management. From Tom Cruise-worthy characters to jaw-dropping news stories, they unpack the unpredictable (and sometimes unbelievable) moments that happen when community management meets the press.Get ready for the relatable stories of feeling like Sherlock Holmes, candid insights, a few laughs

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16:31

Pathways to Certification: CACM’s New College...

CACM CHAT - HOA LIFE ·

2025/09/23

In this episode, host Celeste Huecias of CACM sits down with Pauline Madduma, CACM’s Director of Education & Credentialing, to share an exciting new opportunity in the world of community management education.CACM has partnered with Santiago Canyon College to launch a Community Management Program designed to prepare the next generation of industry professionals. Tune in to learn about what this program offers.Whether you’re starting your career or leveling up your skills, this

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72:17

Leadership Lessons from The Rob & Rob Show

CACM CHAT - HOA LIFE ·

2025/09/09

This week’s episode of CACMChat: The HOA Life, guest host Alia Saouli of CACM dives deep into the world of leadership, mentorship, the importance of setting healthy boundaries in our industry and more. Joining the conversation are Robin Romo, CAMEx, MCAM-HR, and Robert L. Smith, MBA, CCAM-HR, who bring their insight, experience and practical advice to the table. Together, they share valuable perspectives on professional growth, balancing responsibilities and fostering strong connections

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17:04

Your CACM Roundup: Events, Legislation & New Faces

CACM CHAT - HOA LIFE ·

2025/08/26

Join guest host and CACM Communications Manager, Celeste Huecias, for a quick roundup of all the latest news and happenings at CACM! From upcoming Fall Forums and our High Rise & Large-Scale Summit to Golf Trick-or-Tee events, legislative updates on AB 130 and a warm welcome to our newest team members—Celeste covers it all and more. Stay in the loop and get ready for another exciting season with CACM!Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes,

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55:53

When Insurance Gets Wild: A FAIR Plan Deep Dive

CACM CHAT - HOA LIFE ·

2025/08/12

In this episode of CACMChat: The HOA Life, CEO Tom Freeley welcomes Charlotte Allen of Socher Insurance Agency, a HUB International Company, for a myth-busting conversation about the California FAIR Plan. Drawing on over 20 years in the HOA insurance industry and on her recent article on the topic, Charlotte breaks down what’s changed, what’s misunderstood and what community managers really need to watch out for.From wildfire risk and shrinking admitted markets to misleading guidance and

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47:02

Grief to Growth: Happy Minds Network Highlight

CACM CHAT - HOA LIFE ·

2025/07/29

In this episode, guest host Celeste Huecias sits down with Karen Kokowicz, CCAM, President and Owner of Coro Community Management & Consulting, to explore the heartfelt journey behind the creation of Happy Minds Network, a peer-to-peer support group built by and for CID managers.With nearly 30 years in the industry, Karen shares how personal loss, professional insight and a desire for connection inspired her to build a space where community managers can find encouragement, empathy and

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17:00

You Can’t Make This Stuff Up: The Sequel

CACM CHAT - HOA LIFE ·

2025/07/15

We’re back with another round of you’ve-got-to-be-kidding-me HOA stories! From emotional support chickens and elephant birthday requests to a homeowner who thought the HOA was a scam, these real-life manager submissions prove that truth is definitely stranger than fiction. CACM’s Celeste Huecias shares some of your wildest stories of community management. These tales are full of laughs, head shakes and moments that’ll make you say, “Yep, been there.”Have a wild HOA story of your own? Email

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44:04

Taking Chances and Tailoring Solutions: Small...

CACM CHAT - HOA LIFE ·

2025/07/01

In this episode, CACM’s Celeste Huecias chats with Maria Hernandez, MCAM, CCAM- PM, about her 20+ year journey in community management and the launch of her company, Tailored Management Solutions (TMS).Maria shares what inspired her to start TMS, the importance of honesty and humility in leadership, and why taking chances can open new doors in the industry. A must-listen for anyone curious about building a business with heart in the HOA space.Links & Resources:Visit us at www.cacm.orgTo

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34:33

Leading with Purpose: Inside the Role of a CACM Board...

CACM CHAT - HOA LIFE ·

2025/06/17

What does it really mean to serve on the CACM Board of Directors? In this episode, host Tom Freeley sits down with Jeremy S. Wilson, CAMEx,CCAM, Vice Chair of CACM’s 2025 Board of Directors, for a candid conversation about board service, leadership and professional growth.From what inspired him to get involved to the day-to-day responsibilities of a board member, Jeremy shares how serving has shaped his career and why contributing to our industry in a small way is essential to creating a

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34:56

Ethics and Standards: Committee Insights

CACM CHAT - HOA LIFE ·

2025/06/03

In this episode of CACMChat: The HOA Life, guest host Celeste Huecias is joined by Kathryn Henricksen, CAMEx, CCAM, for an insightful conversation on ethics and professional standards in the community management industry. Kathryn shares her journey in the HOA world, her role within CACM’s Professional Standards Committee and why ethics are the foundation of effective, trustworthy management.The pair dive into what the Professional Standards Committee does, how it supports integrity in the

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26:28

Inside CACM: What’s New in Education

CACM CHAT - HOA LIFE ·

2025/05/20

Guest host Celeste Huecias from CACM sits down with CACM’s Educational Events Coordinator Korinna Peterson to talk about all things education. From current and upcoming events to ways to get involved, this quick episode has everything you need to stay in the know. Whether you're a manager or industry partner, tune in for a fast track to what’s happening in the world of CACM education!Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to

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46:37

Meeting of the Minds: Podcast Edition

CACM CHAT - HOA LIFE ·

2025/05/06

In this episode of CACMChat: The HOA Life, guest host Alia Saouli of CACM sits down with Tera Willis, CCAM, of Vintage Group Management and Amy Hawkins, CCAM, of Menas Realty Group for an honest, manager-to-manager discussion. With different levels of experience and working in separate regions, Tera and Amy bring diverse perspectives to shared industry challenges. From special assessments to electronic balloting and beyond, tune in for a realistic, relatable conversation that speaks to the

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32:31

Experience vs. Newcomer: A Candid CACM Chat

CACM CHAT - HOA LIFE ·

2025/04/22

In this week’s episode of CACMChat: The HOA Life, Alia Saouli and Celeste Huecias of CACM sit down and have a candid conversation about community management. This crash course episode dives into what the industry is all about, the kind of person it takes to thrive and how to find your place in this unique and rewarding field.With reflection on the years she managed, Saouli, shares with industry newcomer, Huecias, insight into real-life challenges, growth opportunities and resources

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62:01

Enneagram Energy in HOAs

CACM CHAT - HOA LIFE ·

2025/04/08

In this week’s episode of CACM Chat: The HOA Life, guest host Alia Saouli sits down with Kendrah Kay, CAMEx, CCAM, of Powerstone Property Management to break down personality types in the industry. With the conversation centered around the Enneagram diagram, Alia and Kendrah explore how understanding personality types can help you highlight the strengths within your team, board or homeowner community—and how to better navigate those points of opportunity (as Alia likes to say).From Type 1

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43:54

Resident Realities: The Good, the Challenging &...

CACM CHAT - HOA LIFE ·

2025/03/25

In this episode of CACMChat: The HOA Life, guest host Alia Saouli of CACM sits down with board member, Kendrah Kay, CAMEx, CCAM of Powerstone Property Management, ACMC. The pair share candid conversation on the realities of managing HOA communities—and most importantly, the residents. From wild resident stories to valuable tips on handling tough situations, Kendrah offers serious insight from both a manager and leadership perspective. Whether you’re dealing with dream residents or nightmare

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29:33

The Power of Education

CACM CHAT - HOA LIFE ·

2025/03/11

In this week’s episode, guest host, Celeste Huecias, of CACM sits down with The Management Trusts Diane Houston, CAMEx, CCAM, to dive into the key takeaways from the NorCal law Seminar and what to look forward to in SoCal. With over 35 years in the industry, Houston breaks down the executive track—a first for this year’s event— and why high-level discussions are essential. With SoCal Law Seminar kicking off this week, we also look ahead to the sessions, topics and trends that are shaping

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35:31

Mastering Safety, Security and Sanity

CACM CHAT - HOA LIFE ·

2025/02/25

In this episode of CACM Chat: The HOA Life, guest host Alia Saouli of CACM sits down with Alfred Logan, CCAM-LS, of Spring Valley Lake Association, to dive into the critical topic of safety and security. Whether you're a large-scale manager or overseeing a smaller community, having a solid evacuation plan and security strategy is essential.With over 17 years of industry experience—and a career that began in the safety and security sector—Logan shares expert insights on protecting properties

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52:56

LA Fire Recovery Insights: Tips from a Legal Standpoint

CACM CHAT - HOA LIFE ·

2025/02/11

In this special LA Fire edition of CACM Chat: HOA Life, we tackle one of the most pressing issues affecting community associations in California—the aftermath of wildfires. Join guest host Alia Souli of CACM as she sits down with Shant Karnikian, Esq., managing partner at Kabateck LLP, and an expert in complex litigation, including insurance and property damage claims. Shant provides invaluable insights on navigating insurance claims, understanding policy coverage and exploring legal

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40 results

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