PODCAST

Travel Buddy with Switchfly

Switchfly

See more at Switchfly.com

business places & travel

All Episodes

33:20

Aligning Rewards Programs with Team Goals and KPIs

Travel Buddy with Switchfly ·

2025/12/02

In this episode of the Travel Buddy podcast, Ian Andersen and Rachel Satow take a close look at how to align rewards and recognition programs with team goals and KPIs for a more motivated, high-performing workforce. Together, they unpack common pitfalls of traditional rewards, share practical strategies for building meaningful incentives, and explore the surprising role travel can play in driving engagement and innovation. Tune in for expert insights, memorable anecdotes, and actionable

39:16

How Loyalty Programs Shape Holiday Travel Decisions

Travel Buddy with Switchfly ·

2025/11/18

In this episode of the Travel Buddy podcast, travel experts Ashley Martinez, Rachel Satow, and Ian Andersen unravel the real impact of loyalty programs on holiday travel decisions. Together, they share practical tips, surprising strategies, and personal stories about maximizing points, timing flights, and navigating peak travel stress. Whether you're debating between family gatherings or last-minute adventures, this conversation offers fresh insights into making every trip affordable—and

29:56

Gamifying Digital and Physical Travel Loyalty

Travel Buddy with Switchfly ·

2025/10/27

In this episode of the Travel Buddy Podcast, hosts Rachel Satow and Ian Andersen have an in-depth discussion on the power of gamification in the travel industry. The conversation explores the evolution of gamification, from its surprising historical roots to its modern applications across loyalty programs and on-the-ground travel experiences. With engaging real-world examples and practical advice, this episode reveals how tapping into human motivation through creative gamification can

36:06

Why We Love Travel: The Joy of Exploring New Places

Travel Buddy with Switchfly ·

2025/10/13

In this episode of the Travel Buddy Podcast Ian Andersen, Rachel Satow, and returning guest Ashley Martinez have a lively conversation about the transformative power of travel. Together, they share personal stories, discuss how travel shapes perspectives, and examine the evolving dynamics of the travel industry. The group explores why travel is more essential than ever for personal growth and well-being, touches on generational shifts, and offers thoughtful predictions about the future of

33:43

The Peace of Mind in Travel with battleface Insurance

Travel Buddy with Switchfly ·

2025/09/26

This episode explores the essential role of travel insurance in today’s unpredictable world with Angela Shipman, Head of Partnerships at battleface Insurance, and Nowell Outlaw, CEO of Switchfly. Our guests dispel common misconceptions, reveal surprising trends, and discuss the evolving needs of modern travelers, from family vacations to adventure treks. Gain practical tips on what’s really covered, who benefits most, and how the battleface–Switchfly partnership is simplifying global

21:51

BermudAir's Travel Packaging Success with Switchfly

Travel Buddy with Switchfly ·

2025/09/15

Join us for a fascinating conversation with Greg Ramey, Managing Director of BermudAir Holidays, and Jessica Steinberg, Travel Packaging Marketing Manager at Switchfly, as we explore the evolution of Bermuda’s flagship airline. Discover how BermudAir is enhancing the travel experience by combining local expertise with innovative packaging solutions and a commitment to exceptional service. From debunking Bermuda Triangle myths to celebrating community milestones and uncovering the island’s

27:45

The $100M Question: How Airlines Can Win with Packaging

Travel Buddy with Switchfly ·

2025/08/26

In this episode of the Travel Buddy Podcast, Nowell Outlaw, CEO of Switchfly, provides insight into how airlines can harness dynamic packaging and loyalty programs to drive engagement and revenue. He unpacks the complexities of building effective loyalty solutions, sharing real-world examples of industry wins and pitfalls, and reveals why speed and expertise are crucial for success. With candid stories and practical advice, this episode highlights the opportunities airlines have to elevate

31:53

Airline Loyalty Programs: What's Next for Frequent...

Travel Buddy with Switchfly ·

2025/08/13

In this episode of Travel Buddy, we’re joined by the usual suspects Rachel Satow and Ian Andersen, as well as guest Jessica Steinberg, Travel Packaging Marketing Manager at Switchfly, for a fresh look at the changing world of airline loyalty programs. We explore the evolution of frequent flyer rewards, how Millennials and Gen Z are reshaping travel expectations, and the growing influence of personalized data and AI in the booking journey. The conversation uncovers practical strategies for

45:22

Generative AI's Role in Loyalty Programs

Travel Buddy with Switchfly ·

2025/08/08

Join Rachel Satow, and Ian Andersen for a focused conversation with Ravneet Ghuman, Switchfly’s Head of Data Science & Machine Learning. This episode unpacks the discipline and nuance behind generative AI, machine learning, and data-driven personalization in the travel loyalty space. With Ravneet’s leadership and the hosts’ facilitation, listeners gain a clear view of how Switchfly balances advanced technology, privacy, user experience, and measurable impact—always with the traveler in

23:30

Security First: Safeguarding Loyalty Program Data

Travel Buddy with Switchfly ·

2025/07/17

In this episode, Switchfly’s Senior Director of Software Development, Scott Napieralski, discusses safeguarding sensitive traveler data in loyalty programs. Scott reveals why travel loyalty platforms, armed with details like passport and known traveler numbers, are attractive targets for cybercriminals. The conversation unpacks not only the essential compliance landscape—GDPR, CCPA, SOC 2—but also practical approaches that Switchfly emphasizes to go beyond the minimum, building trust,

19:20

Weekend Getaways: How to Maximize Short Trips with...

Travel Buddy with Switchfly ·

2025/07/02

In this episode of Travel Buddy, the hosts dive into the growing trend of weekend getaways and microcations, sharing personal stories and insider strategies for making the most of short trips. They explore how Millennials and Gen Z travelers are driving demand for more frequent, experience-rich escapes that fit into busy lifestyles. The discussion covers creative ways to redeem loyalty points for local adventures, the benefits of staycations, and practical PTO hacks to extend your travel

36:56

Loyalty Status and Travel Trends: What Matters Most...

Travel Buddy with Switchfly ·

2025/06/20

In this episode of the Travel Buddy podcast, presented by Switchfly, hosts Ian Andersen and Rachel Satow examine how generational shifts are redefining travel loyalty. Through a mix of industry data and personal perspective, they focus on what Gen Z and millennials value in rewards, what skepticism persists, and which trends will shape the future of travel experiences.Key HighlightsGenerational shift: Hosts share that Gen Z and millennials are projected to drive over 50% of U.S. leisure

27:06

Employee Retention Strategies in a Changing Market

Travel Buddy with Switchfly ·

2025/06/11

In episode 27 of the Travel Buddy podcast, Rachel Satow is joined by Ian Andersen and Ashley Martinez to explore how organizations can better engage and retain their workforce amid rising turnover and shifting employee expectations. They discuss key drivers of disengagement, trends like wellness tourism, and how travel rewards are becoming an essential part of modern employee benefits.Key Highlights • Why low unemployment and high turnover are reshaping corporate loyalty • What engagement

29:05

The Impact of Loyalty Programs on Business Performance

Travel Buddy with Switchfly ·

2025/03/27

In episode 26 of the Travel Buddy podcast, James Houchin and Rachel Satow explore the crucial role loyalty programs play in enhancing business performance. They discuss the dynamics of loyalty ecosystems, personalized marketing, and the benefits of integrating travel experiences into loyalty offers. This episode offers insightful strategies for leveraging loyalty programs to boost customer engagement and optimize business outcomes.Key Highlights• Overview of different types of loyalty

27:12

Emerging Travel Trends for 2025

Travel Buddy with Switchfly ·

2025/03/18

In this exciting episode of the Travel Buddy podcast by Switchfly, we explore emerging travel trends for 2025 with special guests Ashley Martinez and Rachel Satow. They discuss how artificial intelligence and technology are reshaping travel planning and personalization. From innovative travel tech like neighborhood insights to the rise of domestic travel and conscious tourism, this episode offers valuable insights for travelers looking to stay ahead of the curve. Whether you're a seasoned

16:20

Switchfly All-Hands Highlights

Travel Buddy with Switchfly ·

2025/02/28

In this episode of the Travel Buddy Podcast, we sit down with Nowell Outlaw from Switchfly to discuss the outcomes of their recent 2025 All-Hands meeting in Denver. Learn more about Switchfly's remarkable growth, strategic directions, and their transformation from a tech company into a full-fledged travel service provider. Nowell provides insights into the unique challenges and opportunities arising as they rapidly expand their customer base and service offerings.Key Highlights:Switchfly's

00:23:32

Customer Loyalty through Tech, Personalization, and...

Travel Buddy with Switchfly ·

2025/01/07

In this episode of the Travel Buddy podcast, we delve into the intriguing dynamics of customer loyalty with Carly Stemmer Ivory, VP Research Analyst at Loyalty360. Join us as we explore the challenges brands face in keeping pace with changing consumer expectations and the role of technology in personalizing customer experiences. Discover insights into the next generation of loyalty programs and the cautious yet promising potential of AI, providing practical takeaways for businesses navigating

00:23:32

Customer Loyalty through Tech, Personalization, and...

Travel Buddy with Switchfly ·

2025/01/03

00:23:07

Quitting It All and Traveling for 6 Months

Travel Buddy with Switchfly ·

2024/12/14

In episode 22 of the Travel Buddy podcast, Nowell Outlaw, CEO of Switchfly, shares his transformative experience of quitting his job and traveling for six months through South America. Outlaw recounts the life-changing journey, offering insights into the value of unplugging from routine and embracing the unknown with his family. This episode promises to inspire travelers and those seeking a fresh perspective on life and career.Key Highlights: Nowell Outlaw discusses his decision to leave his

00:19:02

Using AI to plan travel

Travel Buddy with Switchfly ·

2024/12/10

In episode 21 of the Travel Buddy podcast, Nowell Outlaw explores how artificial intelligence is revolutionizing travel planning. He delves into the practical use of AI tools like Claude to create efficient and detailed travel itineraries, even for destinations you're unfamiliar with. This episode is packed with insights that will enhance the way you explore new places, providing strategies and tips on making the most of AI in travel planning. Key Highlights: —Discover how AI tools can

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Travel Buddy with Switchfly

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