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PODCAST

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros

The Pet Shop Girls

Welcome to The Pet Shop Girls. This show is for independent pet pros who want to learn about cool ideas to help their businesses make more money. Each week, hosts Carly and Sherry are sharing tips about marketing, growing and managing a team, how to avoid common mistakes, up-and-coming trends in the pet industry, and so much more. Sherry, from Odyssey Pets in Dallas, Texas, has been in the industry for 20 years. She has experience in everything from aquatics, to grooming, to boarding, and even

kids & family pets & animals

All Episodes

91:40

Episode 100 - Beyond the Sale: Rodney Habib on...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/10/28

In this episode of the Pet Shop Girls Podcast, we’re joined by Rodney Habib — two-time New York Times bestselling author and one of the most trusted voices in pet nutrition today. We dive into the benefits of minimally processed foods, the challenges of being an indie retailer, and why community support is so essential for success in the pet industry.Rodney also shares how storytelling can be a powerful tool for education, why cultural practices shape pet health around the world, and what

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54:07

Episode 99 - The 99 Effect: Indie Retail Psychology...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/10/21

In this episode, Carly and Sherry celebrate 99 episodes by unpacking retail psychology and how small pricing details make a big difference. They break down the power of the 99 effect, charm pricing, and bundling, plus how ambiance — lighting, scent, and music — can instantly influence how customers feel and buy.Takeaways:Prices ending in 9 can boost sales by up to 20%.Bundling increases perceived value.Lighting, scent, and music shape buying behavior.“Free” offers outperform

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80:41

Episode 98 - Last Minute Holiday Hacks with Bob Negen

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/10/14

In this episode of the Pet Shop Girls Podcast, Carly and Sherry sit down with retail expert Bob Negen to talk holiday season strategies that actually work. From training seasonal staff to creating signage and bundles that move product, this conversation is all about making the busiest time of year your most profitable.Bob shares insights on leveraging nostalgia, building emotional connections with customers, and running innovative promotions that stand out. We also dig into how to keep

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54:00

Episode 97 - Cash Flow Secrets Made Easy with Dan...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/10/07

In this episode of the Pet Shop Girls Podcast, Sherry and Carly sit down with Dan Jablons, founder of Retail Smart Guys, to uncover practical ways pet retailers can take control of their cash flow and inventory.Dan shares how a solid purchasing plan, smart forecasting, and better customer engagement can transform your bottom line. He breaks down the common mistakes retailers make—and how to avoid them—while also offering quick, actionable steps to free up cash right away.From the power of

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61:46

Episode 96 - Cat Section Makeover with the Two Crazy...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/09/30

In this episode of Pet Shop Girls, Sherry and Carly chat with the 2 Crazy Cat Ladies about the changing face of pet retail. Together, they dive into the unique challenges of the cat food industry and why cats are taking center stage in today’s marketplace.From customer engagement strategies to innovative products that keep pet parents coming back, this conversation is full of practical tips for retailers looking to stay ahead of industry trends. Whether you run a shop, grooming salon, or

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49:32

Episode 95 - The Nutrition Myths Killing Your Sales

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/09/23

Sherry and Carly are busting some of the biggest myths in pet nutrition—the ones that not only confuse pet parents but can actually hurt your sales as an independent pet retailer. From the grain-free debate to raw food “scaries,” kibble misconceptions, supplements, and even prescription diets, the girls break it all down with honesty, humor, and plenty of real-world stories from behind the counter.You’ll hear how to tackle these tough conversations in a way that builds trust, educates your

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45:42

Episode 94 - Once Upon a Time: The Tail of Two Pet Pros

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/09/16

This week, Sherry and Carly spin a whimsical fairy tale to unpack the very real relationship between pet store owners and sales reps. 🐾✨ From miscommunications to magical partnerships, they dive into what makes this dynamic sometimes tricky—but oh-so-important—for success in the pet industry.You’ll hear tips for reps on how to better serve their stores, advice for shop owners on how to collaborate (without pulling your hair out), and insights on how trust, respect, and a little empathy can

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32:12

Episode 93 - Secrets from SUPERZOO 2025

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/09/09

In this special episode of the Pet Shop Girls Podcast, Sherry and Carly take you straight to the buzzing show floor of SuperZoo, the pet industry’s biggest trade show. 🎤🐾They sit down with a variety of brands and pet professionals to uncover fresh insights into where the industry is headed, how to position and sell unique products, and the biggest lessons learned from years of experience.From innovative ideas to practical strategies, this episode is a highlight reel of the voices shaping

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42:27

Episode 92 - Neighborhood Pet Store Day: How Indies...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/09/02

In this episode of The Pet Shop Girls podcast, Carly and Sherry dive into Neighborhood Pet Store Day — a growing nationwide event that gives independent retailers the spotlight. While big box stores chase Black Friday discounts, indie shops are proving they can win with community, creativity, and customer connection.The Pet Shop Girls share real-world strategies to make the most of this special day, from planning irresistible promotions to collaborating with local businesses. They emphasize

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52:34

Episode 91 - Paws, Priorities, and Pet Parents: Where...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/08/26

In this episode, Carly and Sherry unpack what’s really shifting in the pet industry as we move through 2025.They cover:How Gen Z is changing the way we sell (and what they expect in return)The latest trends in pet nutrition—and what’s actually moving off shelvesWhy supplements aren’t a bonus anymore—they’re becoming a baselineThe luxury pet space is booming—are you cashing in?The cat is out of the bag: feline ownership is up, and they’re finally getting their retail momentPlus, the treat

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44:41

Episode 90 - Live from SUPERZOO

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/08/19

Season 2 is here...and we’re kicking it off live from the Artvark Pet Products booth at SUPERZOO! Join us as we spill on the hottest launches from the New Product Showcase, the coolest finds on the show floor, and the game-changing ideas you need to know. We’re also sharing our top travel hacks and insider tips for making the most out of any trade show. Buckle up....Season 2 starts with a bang!Connect with the Pet Shop Girls!Find us everywhere: https://linktr.ee/petshopgirlsConnect with

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40:37

Episode 89 - When Good Promos Go Bad

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/08/12

What happens when good promos go bad? In this episode, we're sharing our biggest tips for running smooth and profitable sales and promotions at your store. We have learned some hard lessons and we hope by sharing them here, you can learn from us without having to make those same mistakes yourself! Connect with the Pet Shop Girls!Find us everywhere: https://linktr.ee/petshopgirlsConnect with Carly (House of

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32:23

Episode 88 - Level Up Your Advertising Game

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/08/05

Ready to level up your advertising and promotions? This week, the Pet Shop Girls are sharing their real-world experiences - both successes and failures - when it comes to advertising tactics (including TV commercials, social media, SEO, and more). Listen in for actionable advice on affordable, effective ways to attract new customers and keep your business top-of-mind, even during slow periods.Connect with the Pet Shop Girls!Find us everywhere: https://linktr.ee/petshopgirlsConnect with

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38:08

Episode 87 - SUPERZOO Survival Guide

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/07/29

It's almost time for SUPERZOO, and we want to help you be prepared to make the most out of this incredible show. This week, we are sharing all kinds of tips including where to stay, using the app, navigating all the vendors without getting overwhelmed, what to pack and what to wear, and so much more. Connect with the Pet Shop Girls!Find us everywhere: https://linktr.ee/petshopgirlsConnect with Carly (House of

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52:18

Episode 86 - 30 Events in 30 Minutes

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/07/22

🎉🐾 Celebrate with us as we hit a milestone! 🐾🎉 They're going big with "30 Events in 30 Minutes" — packed with creative and inspiring event ideas for every Pet Pro. From fun community gatherings to unique in-store promotions, they've got something for everyone. And because they love to overdeliver, they've thrown in a few extra ideas just for you! Yes, they might have run a tad over 30 minutes, but trust us, every minute is pure gold! Don’t miss out on this treasure trove of ideas. Tune in

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35:01

Episode 85 - Unfriendly CX - If Your Policies Are...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/07/15

This week, we're discussing the importance of having customer-friendly policies. From our own personal experiences with unfriendly policies like credit card surcharges, restrictive returns, and hidden fees, to the value of transparent communication, flexible payment options, and an overall positive shopping experience to build customer loyalty, we hope this episode encourages you to eliminate any unfriendly policies and focus on creating a welcoming environment for your customers.Connect with the

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43:55

Episode 84 - Addressing Performance - Richard Phillips

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/07/08

Over the next few weeks, we are excited to introduce our first mini-series of the Pet Shop Girls Podcast, all about Legendary Leadership. In this first episode of the Legendary Leadership Series, Richard Phillips joins us to talk about performance reviews and evaluations, leadership styles, and employee engagement. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of

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46:44

Episode 83 - Work Smarter Not Harder Leveraging AI...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/07/01

You've heard us talk about how much we love ChatGPT and leveraging AI in our businesses in previous episodes, and we are so excited to dig deeper into these topics in today's episode. Alongside our guest, we are sharing insights about leveraging various AI tools (including ChatGPT) to streamline administrative tasks, generate ideas, and optimize time efficiency. Our guest this week is Josh Stewart-Van Dusen, CEO of Tandem X Visuals and Instant Media Hub. Both of these companies are cutting-edge

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39:25

Episode 82 - Raving Reviews & Relevant Responses

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/06/24

Responding to reviews is crucial for maintaining a positive reputation. In today's episode, we are sharing all our best tips and best practices for acknowledging both positive and negative reviews, addressing concerns in a professional manner, and using reviews as an opportunity to improve business practices. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of

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37:02

Episode 81 - Executing Exceptional Events

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/06/17

Planning events for your retail store can be overwhelming, but they are super valuable. When you do it right, events can help you build community and create raving fans. In this week's episode, we are breaking down the ins and outs of planning and executing exceptional events. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of

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