Training Contact Center Teams for Excellence in 2026 — a concise guide to building modern contact center training and agent onboarding programs. Based on https://www.focusservices.com/training-contact-center/, this episode covers structured onboarding programs, measuring time-to-proficiency, microlearning and continuous learning, AI-powered coaching with speech analytics, virtual reality simulation, QA-training integration, specialization across roles, and proving training ROI. Chapters walk

Our red meat sector appears to be sitting pretty amid a turbulent global market. The sector's gathering in Wellington today for a conference focusing on resilience to market shocks, export demand, and geopolitics in supply chains. Exports continue to surge, with combined receipts forecast around $12.6 billion across 2026 and 27. Special Agricultural Trade Envoy Nathan Guy told Mike Hosking it's a success story given exports are still flowing while two wars rage. He says the UK, China, US, and Europe

A former Finance Minister's hailing today as extremely important as Treasury opens the Government's books. This afternoon's Pre-Election Economic and Fiscal Update will show the levels of Crown debt, revenue, and expenditure. Budget 2026 predicted a return to operating surplus in the 2028/29 financial year – a year earlier than had been signalled. Steven Joyce told Mike Hosking things could change quickly, but it's a helpful snapshot. He says it's the best anchor, that shows where things are

Part I stayed inside the factory fence. Part II walks out the gate, onto hundreds of kilometres of transmission line, substation fencing and pipeline that was never a “plant,” and is simply too much infrastructure for too few people to walk.SP Energy Networks’ Project VOLT runs drone-in-a-box units at four substations across the Lake District and Cumbria, flown beyond visual line of sight from a Remote Operations Centre 200+ miles away in Buckinghamshire. But the drone isn’t the point: a camera

The FTC finalizes its Robinson-Patman settlement with Southern Glazer's, requiring pricing parity for independent retailers; plus new Florida 2028 legalization measures, New York passing $4.1 billion in adult-use sales, and Virginia's patient survey ahead of its retail launch. For general information only — not legal advice.

Send us Fan Mail What can we learn from the remarkable evacuation of Japan Airlines Flight 516? In this episode #2 of Mighty Line Minute, Dave explores the role of emergency preparedness, clear egress routes, and NFPA 101, the Life Safety Code, in protecting people during emergencies. From the history of NFPA 101 to lessons from aviation safety [FAA 14CFR Part 25], discover why clearly identified exit routes and visible floor markings can make a critical difference when every second counts. A...

PSG Wealth has a team of skilled analysts who produce regular research on the companies in our universe. In this recording they look at Vodacom Group Limited.The opinions expressed in these podcasts are the opinions of the series and not necessarily those of PSG. The information in these podcasts is provided as general information. It does not constitute financial, tax, legal or investment advice and PSG Financial Services does not guarantee its suitability or potential value. Since individual needs

PSG Wealth has a team of skilled analysts who produce regular research on the companies in our universe. In this recording they look at Anheuser-Busch InBev SA/NV.The opinions expressed in these podcasts are the opinions of the series and not necessarily those of PSG. The information in these podcasts is provided as general information. It does not constitute financial, tax, legal or investment advice and PSG Financial Services does not guarantee its suitability or potential value. Since individual

PSG Wealth has a team of skilled analysts who produce regular research on the companies in our universe. In this recording they look at MTN Group Limited.The opinions expressed in these podcasts are the opinions of the series and not necessarily those of PSG. The information in these podcasts is provided as general information. It does not constitute financial, tax, legal or investment advice and PSG Financial Services does not guarantee its suitability or potential value. Since individual needs and

PSG Wealth has a team of skilled analysts who produce regular research on the companies in our universe. In this recording they look at Growthpoint Properties.The opinions expressed in these podcasts are the opinions of the series and not necessarily those of PSG. The information in these podcasts is provided as general information. It does not constitute financial, tax, legal or investment advice and PSG Financial Services does not guarantee its suitability or potential value. Since individual

Send us Fan Mail Welcome to the first episode of Mighty Line Minute! In this inaugural episode, Dave introduces his new role at ShieldMark Inc. / Mighty Line, and shares his vision for advancing workplace safety through innovative products, safety information, legislation, regulations, and emerging solutions. Dave also complements what inspired him to join Mighty Line—the company’s innovative spirit, rapid growth, and commitment to making workplaces safer. He closes with practical winter trav...

Despite a Fed rate hike and signals that additional tightening may be ahead, mortgage rates and longer-term Treasury yields showed surprising resilience as markets weighed inflation, oil prices, and the Fed’s commitment to price stability.-----------------------------------------------------Matt began as an originator in 2002. He fell in love with the idea of following MBS in real-time but felt that existing products were only scratching the surface. Thus was born MBS Live in 2007, the

BPO Is Call Center: Understanding the Connection — A concise 3–5 minute breakdown of why people say “bpo is call center,” how call centers and modern contact centers fit inside business process outsourcing, and what buyers should evaluate when outsourcing. Based on the Focus Services blog (https://www.focusservices.com/bpo-is-call-center/), we cover the historical roots, the spectrum of BPO services, voice and non-voice channels, multichannel and omnichannel contact centers, CCaaS and AI-enabled

09-29-2026 Even Modelers Will Make “A Mistake”———————They’re gonna make a mistakeThey’re gonna do it on purposeDoes it waste our time?We all make mistakes. Modelers intentionally make mistakes to test scenarios and reveal truths not shown in official government statistics. Alternative data and models highlight the value of learning through trial and error and transparency.The absence of the government spoon-feeding the Fed revealed the shadow modelers to a broader audience. They can gain insight

FHA is moving forward with its first comprehensive minimum property requirements update in 20 years, while MBA supports reforms aimed at modernizing standards and simplifying the partial claim process for mortgage servicers.-------------------------------------------------------------Adam DeSanctis, VP of Communications at Mortgage Bankers AssociationAs a strategic public affairs and communications executive with nearly two decades of experience, Adam has deep expertise in strategy, management, and

Labour is rolling out an election-year sweetener, this time aimed at Kiwis with student loans. The party is promising eligible borrowers will receive a 10 percent reduction on their student loan balance if it's elected. Under the proposal, graduates who complete their studies and stay in the country for at least three years would qualify. Labour's Tertiary Education Spokesperson Shanan Halbert told Ryan Bridge the policy is all about keeping the best and brightest in the country. LISTEN ABOVESee

California signs AB 2532 serving-size labeling rules for THC drinks, four senators ask DOJ to probe Chinese involvement in marijuana and hemp markets, Georgia approves mail delivery of medical cannabis, and Martignetti closes its RNDC control-state acquisition. For general information only — not legal advice.

A tune-up menu is often the very first thing a potential customer hears from your shop — and most of them are an accidental collection of task lists inherited from years past. This episode of BIKE.co digs into the operational and pricing logic behind building a service menu that's genuinely easy to sell, easy to deliver, and easy to defend when something goes sideways. If you're rethinking how your shop prices labor more broadly, the labor rate guide is a strong place to start before

A technically strong proposal can still lose — not because the team lacked capability, but because evaluators couldn't efficiently locate the proof they needed. In most of those cases, the root cause isn't the writing itself. It's how the compliance matrix was used, or rather, how it wasn't. This episode of RFP.co takes a close look at what a compliance matrix is genuinely designed to do and why building it before writing begins changes everything about the quality of the final

BROWSR is a specialized digital agency founded by two brothers, Omar & Mohamed Abdalla Ibrahim, who study at the British University of Egypt and aim to transform corporate websites from static digital brochures into dynamic, active operational tools. Rather than simply focusing on visual aesthetics, the firm integrates business strategy, user experience, and back-end technology to help companies align their online presence with their real-world evolution. Their methodology centers ...