Pourquoi certains échanges avec les clients renforcent-ils la confiance, tandis que d’autres laissent une impression négative ? La réponse réside dans le fait que notre cerveau capte bien plus que de simples mots : l’écoute, l’empathie, l’intonation, le rythme… autant d’éléments subtils qui influencent inconsciemment notre perception d’une marque et de la qualité du service reçu. Comprendre et maîtriser ces mécanismes, c’est réussir à transformer un appel difficile en une expérience apaisante,

Comment mettre en place un service client 5 étoiles ! Le modèle traditionnel des centres de contact dans le secteur de la restauration rapide appartient désormais au passé : se contenter d’offrir une réponse rapide, standardisée et impersonnelle n’est plus suffisant pour répondre aux attentes des clients d’aujourd’hui. Bien que la rapidité de la réponse reste un critère essentiel, les consommateurs exigent également une attention plus personnalisée, qui reconnaît leurs émotions et leurs besoins

What you’re calling a “marketing strategy”… No funnel. No repurposing system. No clear buyer journey. Just… “vibes” and Canva. And that’s not on you. That’s what the online space taught you to do. 👀 But if you’re here to actually make consistent sales from your online offerings, grow your yoga community, and stop relying on just one platform to run your entire business, then your marketing needs to become an “ecosystem”. 🫶🏼 One that works with you, even when you’re offline and enjoying

Please note; this episode includes references to child sex offenders.  In this unique and fascinating interview, Jonathan and Paul explore negotiating around establishing the truth, as well as finding ways to compel others to do something or give up something.  So, it makes sense to get one of the ultimate experts in on interrogation and interviewing – a former detective from the UK police, who we can only refer to by his first name, Dave.Brought to you by Positive Purchasing. A branded podcast

I'm your host and coaching teammate, Shauna Griffiths, and I'm grateful to bring you another conversation with an impactful leader. This edition features Greg Merrill, a 3x company founder turned Nike corporate executive and board member - and 3x Girl Dad! Greg has extensive experience supporting and guiding companies and executives through business challenges. He is sought after for his unique blend of experience growing and digitally transforming public and private companies across a range of

Comment réussir dans l'eCommerce B2B ? -> Les enjeux -> Les bonnes pratiques -> Les erreurs à éviter Avec - Olivier Sauvage  https://fr.linkedin.com/in/oliviersauvage - Jean Paul Crenn  https://www.linkedin.com/in/jean-paul-crenn/ - Chantal Marie  https://www.linkedin.com/in/chantal-marie-68346b23/

LinkedIn Unternehmensseiten – klingt im ersten Moment vielleicht nach „nice to have“. Aber wer ernsthaft im B2B-Marketing mitspielen will, sollte die Company Page als echten Gamechanger sehen. Besonders für Unternehmen, die in Paid Social und Performance-Kampagnen investieren, ist sie ein oft unterschätzter, aber unverzichtbarer Bestandteil.

Would it be good if you could help your techs and service manager be more productive? If you could get 1 - 2 more service calls per week per tech, and reduce call backs... would that be good? Of course it would! Logan Marshall explains how Bluon is making huge productivity impacts in our industry. You need to hear this!

Intellectual property is the most valuable asset of your business. Sadly, most business owners don't know this fact. Even worse, they haven't taken the time to find or protect their IP. As a result, they're losing influence and income. Chief Intellectual Property Officer's can help. Here's how to practically find one and leverage one to maximize your impact.

Why self-awareness is key to empowerment.How context and nuance influence self-defense strategies. Why taking responsibility over blame and shame is essential for healing. The importance of undoing societal programming and updating your mindset. How "hurt people, hurt people" and what we can do about it. Antonella also opens up about her "why": growing up without being taught how to recognize manipulation and abuse. With decades of experience in psychology, martial arts, and personality

Leah Binder, president and CEO of The Leapfrog Group, joins the show to talk about notable trends in patient safety. Be sure to check out Medical Economics Pulse, a quick-hitting news podcast that keeps busy physicians in the know. Music Credits: Daydreaming by Mit-Rich - stock.adobe.com Relaxing Lounge by Classy Call me Man - stock.adobe.com COCKTAIL by Mythical Audio - stock.adobe.com Editor's note: Episode timestamps and transcript produced using AI tools. Introduction to Patient Safety

Explore the delicate balance between technological efficiency and the personal touch crucial in health experiences. Panelists will discuss the innovative approaches they’re taking to synergize human empathy with AI to create hyper-personalized communications that respect individual preferences and cultural contexts.

I'm your host and coaching teammate, Shauna Griffiths, and I'm grateful to bring you another conversation with an impactful leader. This edition features International IP Attorney, Professor & Partner at Gearhart Law, David Postolski.David is an IP and Patent Attorney who is dedicated his career to helping inventors, emerging companies, innovators, creators, artists, designers, entrepreneurs, and small to large companies on their journey to understand, protect, strategize, monetize, enforce

In der neuen Folge vom SEOHouse spricht Jens Fauldrath gemeinsam mit Stefan Keil zu der SEOkomm 2024, welcher Einblicke in seine Highlights & Learnings gibt.

Für viele klingt E-Mail-Marketing wie ein Relikt vergangener Zeiten. Aber gerade für Unternehmen, die auf Paid Social und Performance-Marketing setzen, kann E-Mail-Marketing zu einem echten Erfolgshebel werden. In der heutigen Nerds Podcast-Folge ist Thomas Grabner von Melody zu Gast, der bereits auf dem Ads Camp 2024 das Publikum mit seiner Sichtweise auf E-Mail-Marketing begeistert hat.

If you don't protect your IP, your competitor will. It's way more expensive to rebrand after the fact, than to protect your IP up front. Sadly, this is often the case if your competitor beats you to it. I should know. It happened to me. Learn from my mistakes and start leveraging your IP today.

Diesen Monat ohne Ding des Monats, aber einer angemessen langatmigen Newsfolge.

“Live launches are dead.”“People aren’t showing up anymore.” “Sales aren’t what they used to be.” 🙄 The reality is that some online course creators and coaches are feeling frustrated. Their show-up rates are dropping, engagement feels like a battle, and they’re struggling to generate excitement around their offers. And so they start spreading the rumour that live launching no longer works 🙃 What’s really happening? The online space is evolving. The strategies that worked a few years ago (or

Warum gehen so viele B2B-Kampagnen in der Masse unter? Entdecke, welche kreativen Ansätze dein Marketing endlich sichtbar machen, warum Emotionen auch im B2B ein Gamechanger sind und wie du mit smarter Strategie deine Ressourcen maximal nutzt.